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“Not good value” 2 of 5 stars
Review of Crowne Plaza Beverly Hills

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Crowne Plaza Beverly Hills
3.5 of 5 Hotel   |   1150 S Beverly Dr, Los Angeles, CA 90035 (Westside)   |  
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Ranked #123 of 324 Hotels in Los Angeles
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Not good value”
2 of 5 stars Reviewed March 18, 2014

Stayed in this hotel in March 2014, fairly dissapointed overall considering the prices, decor is very old fashioned, rooms are small, beds are not very comfortable and bit of a walk to the main centres, would need a car if staying here. Restaurant was pretty good, if pricey, staff were so so, some good, some not so, concierges we met were disappointing, only interested in selling private tours, had no interest once we indicated we wanted to do a hop on hop off tour, all in all not worth the money, avoid if you can at all!

  • Stayed March 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGDBeverlyHills, General Manager at Crowne Plaza Beverly Hills, responded to this review, March 25, 2014
Dear Crawfs99,

We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review on this website.

We were very disappointed to read your response and want to apologize about for your stay. In Crowne Plaza hotels we feel the best way we can insure a great stay is to give you a great night sleep and that is why we put sleep amenities in all bedrooms, so your comments about uncomfortable beds was something we take very serious. I will make sure to share your comments with our concierge team and your perception that they only try and sell private tours we never want a guest to feel that way and I appreciate your feedback on it.

Beverly Hills is one of the most affluent neighborhoods in the world and I know that prices are a premium in the area but we always want our guest to feel the value of our service and facility and we failed you in that and for that I apologize.


Brian Keys
General Manager
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1,107 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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English first
Auckland Region, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 15, 2014

Recently stayed on the 4th floor. The staff were very helpful, attentive, and gave great service.
However the room was so tired. Rotten bathroom door frame, toilet roll holder coming out of the wall, bath stained, wallpaper peeling. The armchair had a large tear, the bar fridge was dented and looked ready to be thrown out.
We booked 6 months previously and paid $375 a night. A total rip-off.
During the visit i went to Universal Studios and saw the Bates motel from Phsyco, that was more appealing than the room we stayed in.

Room Tip: Don't bother
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  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGDBeverlyHills, General Manager at Crowne Plaza Beverly Hills, responded to this review, March 25, 2014
Dear David H,

We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review at this website.

While your comments about are team were excellent, I was disappointed to read about your experience at our property and want to apologize for your poor room experience. Your comments about the room on the 4th floor are heard and I will personally walk all rooms on the 4th floor this week to try and find which room you stayed in so I can have our engineering team fix all the discrepancies you found.

We speak to being the cleanest and friendliest hotel in Beverly Hills every day and again I apologize that we did not live up to that goal during your stay. Please reach out to me directly and it will be my goal to show you what the Crowne Plaza Beverly Hills true service is.

Thank you,

Brian Keys
General Manager
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Perth, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 15, 2014 via mobile

We spent two nights here and location was ideal to see the sights we wanted to. Staff very friendly and offered assistance for everything we needed. Bar area was good to come back at the end of the day for a night cap. Found a great deli just around the corner from hotel great breakfasts ... Bus routes all round sved the feet a bit...

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGDBeverlyHills, General Manager at Crowne Plaza Beverly Hills, responded to this review, March 25, 2014
Dear AudreyAndy,

We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review at this website.

We appreciate you mentioning our central location and bus routes and your are right Factors Deli across the road is one of the best Deli's in the USA.
Great to hear that you enjoyed our team and the late night caps in our bar

We hope that you will choose us on your next visit to the Beverly Hills area.

Brian Keys
General Manager
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Beverly Hills, California
1 review
5 of 5 stars Reviewed March 13, 2014

Just wanted to say a few words about Jose Munguia our breakfast server. He was excellent. Not only was he very attentive to our every need, but he was friendly, chatted with us and every morning we saw him gave us excellent recommendations on where to eat each evening during our stay. He batted 1000% going four for four on his dinner recommendations. They were all excellent, food, service and price. Jose made our stay so much better than it could have been. Thanks Jose!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGDBeverlyHills, General Manager at Crowne Plaza Beverly Hills, responded to this review, March 25, 2014
Dear Gregg W,

We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review at this website.

We believe in the importance of hospitality and also train about random acts of kindness to our guests and each other so I was delighted to read about Jose and how she assisted you during your stay. I have already personally recognized Jose and shared your comments with our team.

Regards,

Brian Keys
General Manager
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Washington DC, District of Columbia
Top Contributor
56 reviews 56 reviews
56 hotel reviews
Reviews in 38 cities Reviews in 38 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 13, 2014

I stayed at the Crowne Plaza Beverly HIlls for four nights recently while in town for business. The location was very convenient to my business meetings, and it is within 20 minutes walking distance of Rodeo Drive and all the shops. There are many restaurant options within walking distance.

The lobby staff is very friendly and makes every effort to be helpful. That is part of why I gave this hotel 3 stars rather than 2. The restaurant (where I only ate breakfast, so I can't comment on lunch and dinner) is reasonably priced. I had come from a very nice hotel in Houston where oatmeal and a cup of tea were $24 with tip. Here a bowl of cereal and a cup of tea were $9 with tip. Much more reasonable!

But the halls and rooms are dingy. The walls are paper thin so you can hear everything going on in the room next to you. The halls had what looked like paint chips on the floor--for four days--it appeared no one ever bothered to vacuum them. Washcloths weren't replaced in my room for 3 days. The bathroom was outdated and felt not quite clean--especially the towels, which were dingy and stiff. The bedspreads and sheets were cheap. The decor overall felt stale and outdated.

Having said all this, the hotel is reasonably priced and, as I mentioned above, the lobby staff is extremely helpful and friendly. And again, the location is great. If you can afford to spend even $40-50 more per night you can do FAR better, but if you are on a strict budget, then the Crowne Plaza can serve as a good base for exploring Beverly Hills and LA. It's not terrible by any means, it just isn't nice.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGDBeverlyHills, General Manager at Crowne Plaza Beverly Hills, responded to this review, March 25, 2014
Dear TripsPlease,

We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review at this website.

I appreciate your detailed review and comments on our area. I will share your comments with the team and we will use them to improve.

Our ownership has been very generous to us and we have had significant upgrades in the past year but appreciate your comments about our facility.

Regards,

Brian Keys
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

This hotel is on the edge of Beverly HIlls. The service staff were friendly and helpful. The room was basic with a small bathroom. The mattress was wonderful. Vegetable Grill was a favorite for breakfast. I will happily return.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGDBeverlyHills, General Manager at Crowne Plaza Beverly Hills, responded to this review, March 25, 2014
Dear Prairiegal523,

We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review at this website.

Our goal is to be the cleanest and friendliest hotel in Beverly Hills so I was happy that your felt the team was outstanding and that the hotel had great mattresses and I agree the Vegetable Grill is a keeper.


We will happily be your home away from home our your next trip to Beverly Hills.

Brian Keys
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastvale, California
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 2, 2014 via mobile

My wife and I spent our 23rd wedding anniversary at this hotel. Room was nice. Staff was friendly. Only bummer was some construction going on that eliminated all the Hot water for an 8 hour period. Tough having to take a cold shower - hotel management apologized and offered another stay at a discounted rate. We will give it another try. We did have dinner at the hotel restaurant and the food was very good. I had a Ribeye steak that was delicious.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGDBeverlyHills, General Manager at Crowne Plaza Beverly Hills, responded to this review, March 25, 2014
Dear King J,

We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review at this website.

Congratulations on celebrating 23 years of wedded bliss and I am happy that you chose to spend it with us. I apologize that the hot water was down but that was the day we installed our new hot water storage tank, so we should not have any further issues. Delighted that you enjoyed restaurant and the rib eye is also one of my favorites.
Your review is what we strive to achieve everyday and I am excited that we are going in the right direction.

We look forward to your return on your next visit to the Beverly Hills.

Brian Keys
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Beverly Hills

Address: 1150 S Beverly Dr, Los Angeles, CA 90035
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #123 of 324 Hotels in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Beverly Hills 3.5*
Number of rooms: 259
Official Description (provided by the hotel):
The Crowne Plaza Beverly Hills Hotel is ideally located within walking distance to Rodeo Drive. Rodeo Drive shopping and dining is just four blocks from the hotel. Hollywood landmarks like Walk of Fame, Universal Studios and downtown Los Angeles are just minutes away. Both the Getty Center and Sunset Blvd are near the hotel. Los Angeles attractions like Santa Monica, Venice and Malibu beaches are also close by. The Crowne Plaza Beverly Hills Hotel is central to Century City, UCLA/Westwood, West Hollywood, downtown Los Angeles and LAX. Each guest room features upgraded amenities such as complimentary High-Speed Internet , the new Crowne Plaza Sleep Advantage Program (a holistic approach to a great night's sleep) coffeemaker, iron/ironing board, hairdryer, cable TV, CD player/alarm clock radio. Our one-bedroom suites, each featuring a wet bar, refrigerator and microwave make us more than just a 'Los Angeles hotel' to the business traveler or vacationer.The Crowne Plaza Hotel in Beverly Hills offers an outdoor heated swimming pool, whirlpool, spa, fitness room and 5,000 sq. Feet of meeting space. Golf and tennis is nearby. Marty's Bistro offering a poolside view serves breakfast, lunch and dinner. A Concierge/tour desk, business center and gift shop is located in the lobby. ... more   less 
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Also Known As:
Crowne Plaza Beverly Hills Hotel Los Angeles
Crowne Plaza Los Angeles
Beverly Hills Crowne Plaza
Crown Plaza Beverly Hills

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