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“Best bell hop ever!” 5 of 5 stars
Review of Crowne Plaza Beverly Hills

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Crowne Plaza Beverly Hills
3.5 of 5 Hotel   |   1150 S Beverly Dr, Los Angeles, CA 90035 (Westside)   |  
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Ranked #149 of 339 Hotels in Los Angeles
Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Best bell hop ever!”
5 of 5 stars Reviewed October 7, 2013

Just want the management to know that Vic Jurado, the bell hop was very knowledgable, efficient and accommodating. He made our stay very pleasant and enjoyable co sidering our very hectic schedule. Michael Cadena at registration was quite professional too. We will stay here each time we come to this part of Los Angeles.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,180 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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English first
Bournemouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2013

Just back from a 3 day stay at this hotel. This should definitely be a 5* hotel in my opinion. Rooms are spacious, pool and lovely bar and restaurant. Staff were so friendly and attentive throughout our whole stay - nothing was too much trouble. A big thank you to Adrienne (Concierge) who gave us so much help and advice for sightseeing in LA. Would definitely stay here again.

Liz H

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 4, 2013

We had a pleasant enough time here. The check in and out process was easy and the staff were helpful. The rooms are dated showing some wear and tear but our was clean and the beds were comfortable. Our family loved the pool after long days of exploring LA.
The downside is that it is a fair way from the 'Beverly Hills' attractions such as Rodeo Drive. We walked, 2 kids in tow in the heat and found everything, just don't expect it to be on the door step. We found the supermarket up the road to be really handy for snacks and for stocking up on bottles of water, We also ate at Factors around the corner which served nice food. We caught the to a few places and the stop is located just around the corner.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2013

I stayed at this hotel for 2 nights and it was clean. We forgot our key in the room so we gt a new key that wasnt working to get to the pool so we got another one that wasnt working either so the valet guy helped us he used his masterkey. We went back upstairs and tried using the key still wasnt working i had to go back downstairs and told the lady on the front desk and she activated the key and told me to use the phone in the hallway if the key doesnt work again so it didnt work and tried to use the phone but it wasnt working. So my sister went back and she was there for a long time and this valet guy saw me standing outside twice and asked what the problem was so i explained to him and he asked how many times we had to go back to the reception i told him 4 and he was not happy about that and he also apologized for the customer service. He opened yhe door for me with his masterkey and he told to get a breakfast voucher for this run around. A few mins later there was knock on the door and it was Vic that was his name and he had brought 2breakfast buffet vouchers. Vic went above and beyond he has great customer service and needs to recognized for his superb service. He was super nice. Kudos to Vic. Overall i will stay here again its a great place.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 27, 2013

Please stay away from this venue. I had fully paid for my hotel room 9 months prior to my travels and when I checked in the receptionist charged my card without authorisation. The hotel has not responded to any of my emails or to my request whilst I was in house. I have moved on to my next travel location destitute with no money. Thanks Crowne Plaza Beverley Hills for ruining my holiday with my daughter and friends. PS I am a Platinum card member. A fat lot of good that did me!

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Beverly Hills, responded to this review, October 12, 2013
Dear Rosie B,

Thank you for choosing our hotel to stay with. I am deeply sorry you received services that was less than satisfactory. We are hospitality professionals and pride ourselves on delivering world class service. I have sent you a private message in effort to obtain more information about your stay. I look forward to hearing back from you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 24, 2013

Checking in was a breeze.........staff were very friendly and helpful. We dealt with Davne (concierge) most days and she was exceptional in organising our plans, including a hire car.
The room was surprisingly really pleasant, well-kept & clean and the bed was very comfortable.
Not sure what we expected, but this place was such great value for money........much better room and service compared to some of the pricier hotels we've stayed in. Close to Rodeo drv. & Beverly Hills restaurants (a few minutes by car).
We had no idea LA & Beverly Hills & Hollywood areas were so large, so highly recommend hiring a car.
The hotel managers should be very pleased with their staff here.......not a bad egg among them! Highly recommend this hotel.

Room Tip: Avoid the rooms close to a street.......LA has lots of sirens at night.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 23, 2013

After reading the reviews we were very pleasantly surprised. Very friendly and helpful staff. They arranged for us to check in early as we arrived at 11am. Santos (bellboy) gave us lots of friendly helpful advice. Quiet, classic room with spectacular views over LA. Bathroom was fine and bed was comfy. No problems with wifi...both of us could use our iPads and phones. Pool area was nice. Would definitely stay again.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Beverly Hills

Address: 1150 S Beverly Dr, Los Angeles, CA 90035
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #149 of 339 Hotels in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Crowne Plaza Beverly Hills 3.5*
Number of rooms: 259
Official Description (provided by the hotel):
The Crowne Plaza Beverly Hills Hotel is ideally located within walking distance to Rodeo Drive. Rodeo Drive shopping and dining is just four blocks from the hotel. Hollywood landmarks like Walk of Fame, Universal Studios and downtown Los Angeles are just minutes away. Both the Getty Center and Sunset Blvd are near the hotel. Los Angeles attractions like Santa Monica, Venice and Malibu beaches are also close by. The Crowne Plaza Beverly Hills Hotel is central to Century City, UCLA/Westwood, West Hollywood, downtown Los Angeles and LAX. Each guest room features upgraded amenities such as complimentary High-Speed Internet , the new Crowne Plaza Sleep Advantage Program (a holistic approach to a great night's sleep) coffeemaker, iron/ironing board, hairdryer, cable TV, CD player/alarm clock radio. Our one-bedroom suites, each featuring a wet bar, refrigerator and microwave make us more than just a 'Los Angeles hotel' to the business traveler or vacationer.The Crowne Plaza Hotel in Beverly Hills offers an outdoor heated swimming pool, whirlpool, spa, fitness room and 5,000 sq. Feet of meeting space. Golf and tennis is nearby. Marty's Bistro offering a poolside view serves breakfast, lunch and dinner. A Concierge/tour desk, business center and gift shop is located in the lobby. ... more   less 
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Also Known As:
Crowne Plaza Beverly Hills Hotel Los Angeles
Crowne Plaza Los Angeles
Beverly Hills Crowne Plaza
Crown Plaza Beverly Hills

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