I stayed there on business recently and was so disappointed! I've heard there are many famous faces who stay there. Well, I am not famous and I'm guessing that is why I received the substandard service that I did.

Upon check in there was no bellman available. The bellman delivered the luggage about 15 minutes later. He did not offer any explanation of the room, nor did he point out fire exits, but I beleive he was in rush as one of the elevators was out of order and he seemed backed up.

The room service order was cold. An order for one person is usually delivered on a tray. This was delivered on a table with one lonely plate in the middle, not even any flowers. Quite disappointing.

The worst part of my stay was when I did not receive my wake-up call in the morning and missed my flight! An apology was offered by the doorman as I left the hotel, but no one in management has apologized. Truly disappointing. I highly recommend staying elsewhere when in LA. I won't be back........

If you're going to spend a lot, spend it at the Peninsula and get REAL service.

At the Four Seasons, I was scammed by a Four Seasons valet employee into taking a private car service to the airport because it was cheaper than a taxi --- it was not. This was in October 2005.

In February 2006, an even worse visit - 1. no housekeeping service until 4:30 pm and that was after I had to call!

2. told by the concierge that a jacket and tie was required for dinner in the Gardens restaurant, I discovered I was the only gentleman in the restaurant wearing a jacket. Never mind anyone wearing a tie!

3. as I was finishing dinner, I looked up and there was a disgusting, reeking homeless man standing at my table asking for money! I had no idea from where he came. Since I was finished and had settled the bill, I just got up and walked to the front desk and reported the incident. I was told “Sorry”.

4. still no response from Four Seasons management on thesae complaints

Do yourself a big favor, go to the Peninsula, excellent marks all around.

Yes this hotel could do with a good makeover- but everything else is fab. We stayed for a long weekend and had a great time. The service at this hotel is excellent, their conceirge great, and they have a lovely pool area where u can have lunch.

We liked the location of this hotel and the fact we kept seeing so many celebs in the lift, lobby, bar area- it was great. Highly recommend it.

I have stayed at the Four Seasons Los Angeles innumerable times on business, usually for one or two nights at a time, but occasionally I add an extra day or two to experience what Los Angeles has to offer.

I have been staying at this Four Seasons since 1994 (that's eleven years - the hotel is nearing 20-years old) and I have never once had a bad visit. Not once.

Granted, I have never used the pool or spa, so I can't comment on possible issues folks have with these amenities, but I have dealt with the front desk staff, the front door personnel, the concierge, housekeeping, room service, gift shop, and the bar and restaurant offerings and staff. Not once have I ever been treated with anything but a pleasant attitude and a desire to please.

Frankly, this Four Seasons is infinitely better than the Toronto Canada Four Seasons, which I find overly musty and decorated like some English aunt's dowdy cottage. And that's surprising, considering that the Four Seasons chain is headquartered in Toronto. The staff at the Toronto Four Seasons couldn't hold a candle to the L.A. staff, which lives to smile and warmly greet and please. The Toronto staff is dull and always seems on the verge of unhappiness.

Whenever I check-in at the L.A. Four Seasons, I always ask for a room high up, and I'm accommodated. I love that each room has a balcony. I've included some photographs from the balcony. The front desk staff is top-notch and the concierge excellent, especially considering the bend-over backward service these people have to provide for the fussy and obnoxious Hollywood types (movie stars, directors, tv producers, fashion models) as well as politicians and the like who stay at the Four Seasons. Additionally, a lot of these so-called celebs use the restaurant and bar as a social center, even if they're not staying at the hotel. My hat is off to the staff for putting up with the celebs' imagined importance.

The hotel provides a shuttle car for guests who want to go to things in L.A. within a mile or so of the hotel, which includes the shopping area of Beverly Hils (Rodeo Drive), as well as the shops, bars, and clubs on Sunset Bouelvard and Santa Monica Boulevard. And yes, it's a spectacular Rolls Royce Phantom.

I've read comments that the rooms here are not furnished well. That they're not "woody" or "heavy" enough for the room price. Okay, missing the point. The L.A. Four Seasons room decor is perfect because the hotel's design concept - from the lavish foliage at the entrance, to the huge flower arrangements at the elevators on each floor, to the carpeting, to the bathrooms, to the wallpaper - is of being an oasis in a desert Los Angeles. Pink and rose and aqua are the hotel's conceptual colors. As for wicker, well I've stayed here more than 150 times over eleven years in a variety of rooms and I've never once seen a wicker table or chair in any room.

One of the more amazing things about the Four Seasons is how you are almost always greeted by name the instant you step out of your airport cab or shuttle. I was told by a friend that the bellmen can read your luggage tag upside down. But what if the tag is not visible? Do they keep extensive photos and records of repeat guests? Do they share landing information with airlines and estimate a time when you're going to arrive? I still haven't figured out how they do it.

The room service food is some of the best I've ever eaten, and I've stayed in other Los Angeles hotels as well as hotels in New York, Atlanta, Chicago, Austin, and Washington, D.C. in the U.S. and at other spots in Canada and Europe.

Housekeeping is flawless. My rooms have always been spotless. The bathrooms are gorgeous even if you never use the television, phone, or magnifying mirror in them. As for the towels. Well, the bath towels are fantastic. Large and fluffy.

And I'd be remiss if I didn't mention the mattresses. Most of the people staying in this Four Seasons mentions them. They make sleeping a true pleasure. Movie stars have been known to buy the exact same model. The mattresses are heaven on earth. And the sheets are pretty darn good, too.

Having read all of the reviews about this hotel, I sense an attitude. There seems to be a "you owe me" thing going on. All huffy and imperious - "well, tsk tsk, I'm paying $385 a night (or more) so that automatically makes me important." Ah, no it doesn't.

I've experienced $385 a night rooms here, too, and every visit has been wonderful.