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“Fabulous Hotel.” 5 of 5 stars
Review of Four Seasons Hotel Los Angeles at Beverly Hills

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Four Seasons Hotel Los Angeles at Beverly Hills
5.0 of 5 Hotel   |   300 S Doheny Dr, Los Angeles, CA 90048   |  
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Bed and Breakfast
Ranked #2 of 323 Hotels in Los Angeles
Melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Fabulous Hotel.”
5 of 5 stars Reviewed September 18, 2013

I highly recommend this Four Seasons in Beverly Hills.We have stayed in many Four Seasons around the world and were not disappointed with this particular Four Seasons. The other outstanding one in California is in Santa Barbara!
The week before, we stayed in The Whiltshire in Beverly Hills ( managed by Four Seasons) and I must say,I was a little disappointed.It felt like it could have been in just another big chain hotel.
The staff go out of their way to make you feel comfortable here,rather like staying in an up market boutique hotel,all areas of this hotel feel loved and looked after.I particularly loved all the outside
areas one could sit and relax,unlike The Whiltshire.The magnificant floral displays were really outstanding. We will be back!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara R, Manager at Four Seasons Hotel Los Angeles at Beverly Hills, responded to this review, October 16, 2013
Dear felicityMelbourne,

Thank you very much for taking the time to share your experience with us here on TripAdvisor. We’re thrilled to hear that you enjoyed all areas of the Hotel, and that you were able to enjoy Los Angels’ fabulous weather on our outdoor patios at Windows Lounge bar and Culina restaurant! Eric Buterbaugh is the designer behind our flower displays, and we always look forward to seeing what he will come up with next. We will be sure to share your kind words regarding our service with our staff, as they take great pride in providing you with a memorable and seamless experience here at Four Seasons LA.

Again, thank you for your kind words and we look forward to welcoming you back soon!


Warmest regards,


Sara Roderick
Social Media Manager
Follow @FSLosAngeles on Twitter and Instagram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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688 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 15, 2013

My wife and I stayed here for three nights earlier this year. We booked through Amex platinum which included a great breakfast everyday at culina or by the pool. we did receive an upgrade, which is also included (if available), but also received the attempt at an upsell for an even better room as i just saw mentioned in a recent review. It did seem like poor form for a four seasons. Rather than being pleased at the automatic upgrade i came away feeling cheap because i did not want to pay an extra $300 a night for an even better room. Anyway, we absolutely loved the pool and the service was excellent. Location was just fine as driving is a necessity in LA regardless of where you stay. Also, ate dinner at Culina one night outside and was perfect. Would stay here again.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara R, Manager at Four Seasons Hotel Los Angeles at Beverly Hills, responded to this review, September 18, 2013
Dear Arthur A.,

Thank you for taking the time to share your experience with us here on TripAdvisor. We’re so glad that you enjoyed spending time poolside and dining at Culina, Modern Italian – there’s nothing better than dining beneath the stars while enjoying Southern California’s beautiful weather, don’t you agree? We appreciate your feedback regarding your check in experience and will be sure to share with the appropriate departments here at the Hotel.

We look forward to welcoming you back soon and please don’t hesitate to contact us if you have any further comments or questions.

Warmest regards,


Sara Roderick
Social Media Manager
sara.roderick@fourseasons.com
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Des Moines, Iowa
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed September 13, 2013

excellent hotel with beautiful rooms and views, Italian restaurant, Culina, is one of the best in the area with an outstanding wine list and service. Great area To walk in the mornings, surprisingly quiet on the side streets surrounding the hotel. Robertson Avenue shopping is within walking distance as is the Pacific Design Center.

Room Tip: High floor looking east
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  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sara R, Manager at Four Seasons Hotel Los Angeles at Beverly Hills, responded to this review, September 18, 2013
Dear DCYOUNG,

We’re thrilled to hear of your enjoyable experience here at Four Seasons Hotel Los Angeles at Beverly Hills! It’s always a treat to take to foot and explore the nearby shopping boutiques, restaurants and more. We are so glad that you had the opportunity to dine with us at Culina, Modern Italian restaurant and we’ll be sure to share your compliments regarding the extensive wine list and “outstanding” service with the entire team.

We look forward to your return!


Warmest regards,


Sara Roderick
Social Media Manager
sara.roderick@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed September 8, 2013

We recently returned to the FS Los Angeles for a second visit at this hotel. Our 3 night experience was far below the standard we expect from this hotel brand. We were originally booked to be there for 6 nights, but checked out after 3 nights and went to The Peninsula Beverly Hills. What an amazing hotel the Peninsula is.

To start, the FS preferred partner benefit of a one level upgrade was discouraged by the arrogant front desk attendant. He said we wouldn't like the upgrade location as it was close to the elevator. The next level up was offered at a "great deal" of an extra $100 per night - the exact same price as shown on the website. Tacky. We settled for our premier balcony room, but asked for a quiet location. We have recently had a lot of personal stress at home due to a death in the family, and we were looking forward to a peaceful, relaxing trip.

The room is tired-looking, the furniture seems dated and cheaply made. The mattress was in need of a replacement, and way too soft. My back was in bad shape after three nights. The bathroom was small, with only one sink, and felt cramped because of its awkward design. Strangely, the hot/cold indicators in the shower were reversed. The tub was not exactly clean, and had dirty tub marks from non-slip coating used. Housekeeping was having technical issues with their computer system, so our preferred times were not met. One day our housekeeping started at 8:30 a.m., while we were having breakfast, thus evicting us from our room until after 10. And turndown came hours after our requested time. Shampoo/soap was not replenished in the 3 nights.

The location of the room was overlooking the east side of the hotel, with a nice view of the mountains. However, I made a special request through my travel agent for a western-facing view. Unfortunately, we didn't realize until our second day that the room overlooked a construction site, that started demo at 8 in the morning and went all day. Jack-hammering, breaking concrete, bull dozers, etc. When we discussed this with front desk staff they just looked bewildered. It’s not very ethical to fail to advise people of ongoing construction next to the hotel. Especially when we asked for a quiet room.

The upkeep of the rest of the hotel was shocking in many ways. The condition of the pool deck was surprising early one morning at 7 a.m. - dirty band aid stuck next to our chair, massive clumps of hair on the ground, dirty tissues. Public hallways seemed like they hadn't been vacuumed in a while, flowers outside of elevator were dead for days before they were replaced, patio spaces didn't look swept. We walked outside around the hotel and were surprised at the back of the hotel, it seemed so run down and not what you would expect. Random drink glasses sat on the planter boxes next to the side walk. All things that could be easily fixed with additional maintenance/cleaning staff. It just felt like the hotel was cutting corners.

Hotel Bar and Culina Restaurant
This is where the hotel shines. The bar staff were awesome, engaging, lovely. One annoying thing, the music is very loud, even in the morning for breakfast. We asked if they could turn it down when we were the only patrons in the bar at 5:30 p.m., and the manager came over to say they couldn't turn it down. It's almost as if they were trying to deter people from lingering too long. Again, same problem in the morning, it became a daily exercise to try and find the quietest spot on the patio. Sitting inside was not an option for the music volume was worse inside.

We ate dinner at Culina twice. This restaurant is really great! Our waiter Michael was excellent.

The complimentary house car was not available 3 out of the 5 times we asked. No big deal, since we just took a taxi to local restaurants spots. On the contrary, the car at the Peninsula was available every time we asked.

The concierge is excellent. Thanks for making us dinner reservations and information about tourist attractions. Unfortunately the dress code for Culina is not posted on their website so my husband had to return back to the room to change into long pants and closed shoes. Too many visits to Hawaii, and we thought dress shorts would be okay (I would never let him do that in Toronto so LA shouldn't be any different! :). I checked the website and nothing was posted, so I told him it was okay.

I doubt we will return to this FS hotel because cleanliness and room aesthetic means a lot to us. If you want excellent bar/restaurant service, and a great concierge you may be happy at this hotel. If you plan on spending a lot of time in your room during the daytime, ask for a room away from the construction site. It looks like it may be going on for a while.

Overall, if you want a high-end experience, go to The Peninsula (by the way, drink/food prices were higher at the Four Seasons).

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara R, Manager at Four Seasons Hotel Los Angeles at Beverly Hills, responded to this review, October 9, 2013
Dear Kates70,

Thank you for sharing your feedback with us here on TripAdvisor. First and foremost we want to take the time to share our condolences with you and your family regarding your personal loss. We know that times such as those can be quite stressful. As such, we’re glad to hear that our concierge team was able to provide you with great recommendations for exploring the city – Los Angeles is a wonderful place to unwind and immerse oneself in. We also greatly appreciate your kind remarks regarding the restaurant, and please know that we have taken the appropriate steps to remedy the situation regarding the dress code. With that being said, however, we are disappointed that your overall experience did not meet your expectations. We know that you were able to speak with our Guest Relations Manager during your stay, however wanted to take a moment to further address some of your concerns. We apologize that the construction taking place off property was at all disruptive during your stay. This matter is of top priority to us and we are diligently working to find solutions and ensure that the construction does not affect the guest experience. We were sure to share your comments regarding the condition of the rooms with the appropriate person(s) and departments and are looking into the best ways to address them. We appreciate your understanding of technical difficulties our housekeeping team incurred, but wanted to reinforce how important your feedback was and is to us and as mentioned previously, will do all that we can to ensure that these matters do not occur in the future.

If there’s anything further we can help to assist with, or if you have any further questions or comments, please do not hesitate to contact me at the email address provided below. Speaking on behalf of our Four Seasons team, we do hope that we will have the opportunity to welcome you back and provide you with an experience that not only meets your expectations, but exceeds them.

Warmest regards,


Sara Roderick
Social Media Manager
Follow @FSLosAngeles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milford, CT
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 7, 2013

The level of service is amazing, everyone was very helpful. The hotel is on the older side, but the room was in excellent condition and the hotel lobby is filled with flowers, felt like botanical garden, which I loved. The bed was very comfortable. We had a corner room and balcony was rather small, but sufficient to view the city. Overall I would say this is a great hotel, but here comes my only dissapointment (and why I took one rating down), which is so easy to correct. My husband and I had lunch at Culina and I ordered a mixed drink ($16), it was disgusting I could not drink it, I sent it back! and ordered another one thinking pisco sour is not an easy drink to make perhaps, the second drink comes and it was also very bad, so my curiosity took over as to why the place of such caliber had such terrible drinks. I was expecting to hear anything, but not what I heard (from two different waitresses) that during lunch that day they did not have a bartender and wait staff was mixing drinks!!!, it was not an accident that my drinks were terrible, it's not their job to mix drinks. Dear Culina Manager, if your bartender took a sick day and you could not find a replacement for the day or a week, just don't offer those mixed drinks, plain and simple, it damages reviews, and a brand. Otherwise, I had a good time and this is a fun place for people watching, I bumped into Al Pacino at lunch (that same day I had bad drinks), let's just hope he did not have the same Pisco Sour, would have been a shame.

Room Tip: SFR program worked well to get an upgarde.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

You can't beat the service at this hotel it is out of this world.
We felt like movie stars the whole time we were there.
From the moment you pull up until it's time to leave you are constantly surrounded by the best staff you could ever want.
The location is central to most things and it's about a 30 minutes drive from LAX.

Room Tip: The Executive suite was fantastic.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, Uae
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 4, 2013

the hotel is nicely located in Beverly hills, but what is most perfect about it is the service, i mean seriously they are just super people.
one the plus side the bed is INCREDIBLY soft i just loved it. We stayed there for 8 days we didnt want to leave it was just a really good hotel.,
our room was on the 4th floor on the same level as the pool which was great, not too far from the elevator and pretty far from the service door which was convenient.
i would definitely stay there again

Room Tip: my room was 420 and i liked the location, so 4th floor is great cause you get straight to the pool...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Los Angeles at Beverly Hills

Address: 300 S Doheny Dr, Los Angeles, CA 90048
Phone Number:
Location: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Los Angeles
#1 Spa Hotel in Los Angeles
#2 On the Beach Hotel in Los Angeles
#2 Family Hotel in Los Angeles
#2 Business Hotel in Los Angeles
#4 Romantic Hotel in Los Angeles
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Los Angeles at Beverly Hills 5*
Number of rooms: 285
Official Description (provided by the hotel):
Four Seasons Hotel Los Angeles at Beverly Hills' 285 guest rooms and luxury suites all feature step-out balconies with expansive views of the gardens, Los Angeles or Beverly Hills. Uniquely oriented towards the outdoors, our gardens, terraces and dining patios capture the best of al fresco living on Doheny Drive. ... more   less 
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Also Known As:
4 Seasons Hotel Los Angeles At Beverly Hills
Four Seasons Los Angeles
Four Seasons Beverly Hills
Los Angeles Four Seasons

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