Usually the Four Seasons chain blows your socks off with outstanding customer service but we did encounter a couple blips on our weekend vacation. A friend and I booked a room online that had two beds but when we checked in, they had no rooms available with two beds. The front desk told us we could get a cot rolled in but for the $500 we were paying a night, that wasn't really an option in our minds. When we told her that wouldn't work, she checked her computer for about another 10 minutes but had no other ideas. When I suggested she upgrade us to another room class, she said she could but it wouldn't be complimentary but an extra $125 per night and it wouldn't have two beds but a bed and a sofa bed. After her clicking away and talking to her manager for another 10 minutes we reluctantly agreed to the extra charge as we just wanted to get our long weekend started. She asked us what time we wanted turn down service, we signed for the extra charge and started our mini vacation. When we returned to our room around 11pm after dining in Culina (outstanding coconut sorbet), the turn down service missed our room and we had to call to get our sofa bed outfitted with bedding. At this time we tried to turn on the sitting room tv but it didn't work. We used the iPad in the room and asked maintenance to fix it around 10am the next morning by using the iPad maintenance form. The next day around 5:30pm after shopping and lounging by the pool, the tv was still not fixed so we called down and someone came up shortly after and got it going. As well the service at the pool was very, very slow. It took us forever to get the water and menus we requested and even longer for someone to come and take our food and drink orders. It was quite painful.
That being said, the Four Seasons is a beautiful hotel with a fun lounge with live music and some interesting regulars hanging out. Our breakfast and dinner meals at Culina were fantastic and the service in the lounge and restaurant were great. The house car, a stunning Rolls Royce, kept us in five star style when going out to dinner. We did have a fantastic time, enjoyed the hotel amenities and probably would stay again but I would make sure I wasn't paying $625/night for one of us to stay on a sofa bed again.