When you stay in a Four Seasons Hotel you have very high expectations for a remarkable hotel stay. This was, unfortunately, not the case at The Four Seasons in Beverly Hills. Let me tell you about three unacceptable experiences. I booked an appointment for a pedicure at the spa on Sunday ( a not inexpensive one, might I say). I entered the spa which was dark, soothing, and smelled great to wait for my technician. She arrived and ushered me out of the spa into what used to be a guest room and said, "this is where we will be doing your pedicure" . How did I know had been a guest room, you ask? The flat screen TV was still on the bureau and my pedicure chair was the upholstered chair that was in my guest room upstairs. My foot rest, the towel-covered hassock also found in my guestroom...my legs kept cramping at the weird angle. They had pulled out the bed, than goodness! I soaked my feet in a big bowl on the floor. Think of snipped toenails flying into bedroom rug...wait its too disgusting - don't think of that. I must say in spite of the horrendous room and discomfort, I did get a good pedicure.
Now here's another...before I wen to breakfast that morning, I called downstairs at 9:45A and asked to have my room made up by noon! I was assured that would not be a problem. Guess what - not done! Got back - no service
Here is the crowning glory. I was scheduled to be picked up for a business appointment on Monday morning at 7:00A and called down and placed my wake-up call before I went to bed. I awoke startled at 6:30A to realize that they had never called me to wake me up!
A Four Seasons Hotel, really!!!!! I, of course, called the Manager to tell him of my three mishaps and he apologized and sent up wine and cheese but who wants the lousy wine and cheese? I can get that at home. I wanted a true Four Seasons experience. I even got to LA two days before I had to go to work to soak that experience up!