The hotel was newly remodeled and reopened last fall. We stayed there only one night. The design of the hotel was very modern. The hallway of 7th floor was very dark. The room was clean and the bathroom was sufficient. The staff provided good services. The airport shuttle was fast and free. Internet access was free. We felt good about the hotel until we saw the credit card bill. We were charged for a bottle of water for $4.33 that we didn't drink in our room. I called the accounting department. No one returned my call the first time. I was able to talk to someone the second time. He declined that I had left them a message. Further misunderstanding occurred. He insisted I had admitted to drink the bottle of water. I told him I didn't. There is a Ralph grocery store just right next door to the hotel. Why would I need to drink their water for $4.33?!!! This was the first time I had to argue with a hotel for a dispute of charge. I felt wasting my time to argue for $4.33 and I was about to give in. I told him that I was going to write a hotel review. Then he agreed to give me back the credit reluctantly. Here is the review. It is up to the readers to believe the hotel or me.

I'm just back from a week in LA where I stayed at brand new Custom Hotel with friends. Even tough it is a business hotel, we had a very nice leisure stay : staff was really friendly, helpful, efficient and always with a smile :-)
I think I never had such comfortable beds in any other hotel where I stayed than at Custom, just amazing !
The location closed to the airport never disturbed our stay, and the fact that the hotel is located on that side of the airport make it very easy to reach quickly Venice or Santa Monica !
We were invited by the hotel to their new year's eve party they organized at the pool and brand new trendy pool bar : Hopscotch, the new place to be !
I'm really looking forward to go back in LA and stay at Custom once again when the restaurant will be open as it seems quite promising too.....
Definitely a place I advise you for your LA stays !
Véronique

I don t understand the other reviews. I had the opportunity to stay there for 4 nights around xmas time. The staff was helpfull at all times. The hotel is very "boutique" and at least doesnt look like any other ones. They are finishing it as we speak so everything is pretty much new. Beds are extremely comfortable, the rooms are spacious and the pool area (when will be open) will be really attractive and warm. The hotel is next to a supermarket, so very practical and is ideally situated for either business stay or private stay. Very easy to get in and out of the area, around 20 minutes by car from all beverly hills and typical LA activities and minutes from Santa Monica and Venice. I would definetely consider going back there on my next trip.

I stayed at the Custom Hotel in LA over the Christmas Holiday in 2007. The hotel is actually one rebuilt section of the old Furama Hotel. The hotel decor is very avant garde, perhaps a bit too edgy for some travelers who like a more home-like place. The corridors and elevators are very dark, and might scare children. The rooms are small, with very minimal furnishing. Just a bed, a chair, and a lamp. There was a sort of table with a seat behind the bed you could use as a desk, but no table to lay out your luggage on, not even the standard folding luggage stand found in every hotel in the world. The desk was the only flat surface other then the floor on which to lay out your things. There was no closet, just an ugly metal rack on the floor. On the plus side, the bed was new and well made up with five pillows. The clock radio was extra nice, complete with ipod docking station. The TV was flat panel, mounted on the wall easy to view while in bed. The bathroon, was new and clean, but spartan like everything else.
Now the bad news:
1) There was no hot water two of the five days I was there. They said there was a problem with the #2 boiler. No apologies were offered. They just said they were aware of the problem. I worked at a Marriot while I was in college that sort of attitude would never been tolerated.
2) The pool was not open, some excuse about the guy from the city just needing to sign something off.
3) The continental breakfast of coffee, OJ, and little cupcakes was margnal, but what upset me was there was no cupcakes on Christmas morning. The front desk told me that was because no place was open on Christmas to buy them from. Why did they not purchase them in advance? Have these people ever run a hotel before?
4) No self parking is allowed, you must use their valet parking, at $22 a night. You expect to be charged to park at most LA hotels, but I'm used to paying $9-$10 a night and being allowed to park my own vehicle.
My sister in law was staying there also with her two sons. Our last night we complaned to the night manager about all of the problems we had encountered. Finally we got an apology, and a free drink.
In conclusion, if this place can fix some mechanical problems, and teach better customer service, you might enjoy staying there, if you don't mind the stuffed sheep in the lobby and other edgy decor.