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“Wonderful Experience!” 5 of 5 stars
Review of Courtyard Los Angeles L.A.LIVE

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Courtyard Los Angeles L.A.LIVE
3.5 of 5 Hotel   |   901 W Olympic Blvd, Los Angeles, CA 90015 (Central L.A)   |  
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Ranked #7 of 323 Hotels in Los Angeles
San Diego, California
1 review
1 helpful vote 1 helpful vote
“Wonderful Experience!”
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at this hotel with my husband and a few of our friends during a trip to see a concert at Nokia Theater. Not only is this hotel beautiful and brand new, it is centrally located Downtown and walkable to pretty much all of the nightlife and entertainment attractions. We were greeted at the front desk by Kenneth who was extremely helpful and offered to upgrade our room at no cost - needless to say the staff and service at the Courtyard was impeccable and the hotel's Sales Executive, Lisa Matthews is very professional and attentive. Our room had an awesome view, was incredibly spacious, and was very comfortable for 4 people. I would absolutely stay here again in a heartbeat the next time I am traveling to the Downtown LA area!!

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erik p, General Manager at Courtyard Los Angeles L.A.LIVE, responded to this review, 1 week ago
Thanks so much for staying with us and than posting your feedback regarding your overall stay! We are fortunate to have such a great location and to be a part of the LA LIVE campus making it easy for guests to visit places like Nokia Theater, Staples and all the wonderful restaurants on the campus.....we cant wait to have you back for another stay!

Erik P - General Manager
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37 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Any
English first
Carmel, Indiana
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The perfect location for events at LA Live and the Nokia Theater. The staff were absolutely the nicest, every single person we came into contact with was friendly and helpful. The room was really lovely, very fresh, clean and comfortable. The bathroom was spacious and very modern and bright. Everything in the room had a very upscale, urban vibe to it. I would definately stay here agin and again if in downtown LA.

Room Tip: We got a corner room which was filled with light and had a great view of the city. I would recommend...
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  • Stayed August 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astoria, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

I recently took a working vacation and brought the family with me. Luckily I chose the right hotel with the Courtyard LA Live. From the manager Eric, all the way down to the parking attendants, the staff and service was exceptional. Friendly and quick to address any need we had, the staff made this working vacation the best I ever had. The rooms are super clean and the location is top notch. I highly recommend this hotel for both the business traveler and/or vacationer traveling to LA.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Any hotel can look fancy and give the appearance of having great service...but the Manager and staff at this hotel strive like no other...I have stayed at many hotels with both my family and my office staff...i would highly recommend staying at this hotel for either purpose to anyone else traveling to LA.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australian Capital Territory, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in this hotel recently for 5 days. When we booked we got a deal of $50 daily credit to spend each day. It's a new hotel so the room was comfortable and we were happy for the first night. Next day we went out for the whole day and came back to an uncleaned room. We reported this immediately and were sent few towels with a promise of the room being cleaned the next day. The next day we left the room early at around 7:15 am to go to Disney land for the whole day. When we came back, there was a huge black garbage bag in the middle of the room full with garbage and a pillow on the top. The cleaning person had also left behind the used sheets and towels. We reported that too and the manger came to the room, apologised and again we were promised a thorough clean up for the next day. The next day when we came back to room only the bed was made and the rest of the room was uncleaned. We were really unhappy. The next day when we were checking out there were two people on the reception and they asked us how was our stay. We told them that we were really not happy with the stay because of what happened with the room cleaning service. The lady first apologised that the hotel was new and obviously cleaning service is not as trained as it should be than the other person present also apologised and started saying that as you have been given a daily credit of , that is when the lady poked him in the ribs& cut him off abruptly and said you have 92 dollars worth of purchase which I am taking off as an apology. That was the daily $50 credit deal we were offered with the booking and the hotel management had told us that we can buy anything from bistro 901 and charge it to our room and it will be taken off at the end of our stay ( as we were staying out and eating out we only used $92 credit out of $200 we were given). She repeated this thing again and again as if she was doing us a great favour and was actually talking off some credit. Me and my husband were really switched off by that time. Did she really think we were stupid and didn't know what deal we got at booking our rooms??? That was insulting. Apology would have done it for us even though paying so much and still coming to an uncleaned room is not acceptable at all!

  • Stayed August 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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erik p, General Manager at Courtyard Los Angeles L.A.LIVE, responded to this review, 2 weeks ago
Thank you for taking the time to write out this feedaback regarding your recent stay. I can only imagine how dissappointed you must have been having to deal with these issues. Because of your response, we are going to be better.....we have reviewed your comments with our entire team and have implemented new processes to avoid any future guests from having to go through this. More importantly we want to have a chance of having you back.....

Erik P - General Manager
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Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a very pleasant experience with this hotel. I was a little skeptical at first because there weren't very many reviews on this hotel as it is brand new, but after spending a few nights there, I would definitely recommend this place and go back!

The hotel staff are all dressed very well, suits and business casual, very helpful too. I guess they were going for the trendy look as the hotel is in downtown LA. They like to keep the hotel clean, I saw people scrubbing scuff marks off the floor in their suits!

Our room was new: nice carpet and furniture, soft sheets and towels, flat screen TV, big walk in shower... We stayed in a room with a king size bed with sofa bed option, but we had a pack n play for our baby. I've been to other hotels where the staff had a difficult time setting up the pack n play when they delivered it, but they had no problem here!

I will say the biggest problem with this hotel, like all other downtown LA... or LA in general, is the parking. Hotel parking was $42 a night, we decided to park at a separate lot, 1 block away for $25 a night after negotiating with the attendant. We did accidentally get charged for parking by the hotel, but after talking to a staff member, they were able to fix the problem without too much hassle for us. They had to prove that we didn't use parking, but someone documented that we did use theirs... long story short, she knew it was a misunderstanding and corrected the charges.

Free wifi in every room was a plus, connection was slow most of the time.

Location is the BEST. Right across the street from the LA LIVE area (staples center, nokia center, theater, restaurants etc...). Easy access to the 110 and Koreatown. I can see this place getting pretty crowded and loud during weekends with big events at LA LIVE.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erik p, General Manager at Courtyard Los Angeles L.A.LIVE, responded to this review, 2 weeks ago
Thank you for staying with us and posting your feedback! We are so delighted you chose to stay with us as we know in downtown you have many options. As for parking, we have tried to price ourselves at or below all the hotels in the surrounding area to keep ourselves attractive and competitive...glad we were able to remove your charge error....thank you again for your response and we look forward to having you back!

Erik P - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
62 reviews 62 reviews
59 hotel reviews
Reviews in 43 cities Reviews in 43 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A great new Marriott hotel! Beautiful one. I spent one night here. A stylish and trendy business hotel, very quiet and comfortable rooms. It is the perfect choice for downtown (but not if you are tourists coming to Hollywood/Beverly etc). The lady at the checkin was rude and confused, strangely aggressive under pressure, as the wait was long and the line was crowded, but besides that I have only good words to say.
I did get a package with breakfast included, apparently its not a restaurant but a coffee stand with some choices of sandwiches.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Los Angeles L.A.LIVE

Address: 901 W Olympic Blvd, Los Angeles, CA 90015
Phone Number:
Location: United States > California > Los Angeles > Central L.A , Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 323 Hotels in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Courtyard Los Angeles L.A.LIVE 3.5*
Official Description (provided by the hotel):
The Courtyard Los Angeles L.A. LIVE captures the excitement of the "most entertaining place on the planet" while striking the perfect balance of comfort and function. Our state-of-the-art spaces to eat, drink, socialize and slumber inspire productivity and encourage relaxation in a friendly yet modern environment. Catch our innovative vibe at Cafe Table 901. By day, the casual bistro serves healthy breakfast options accompanied by your favorite Starbucks drinks. By night, an array of beers, wines and custom-concocted cocktails complement a menu of hearty meals. Meet up with friends in our spacious, open lobby with convenient media pods, or host a conference, wedding or reception in event rooms that can accommodate groups up to 400 people. Our fitness center, outdoor pool and whirlpool will have you feeling energized and refreshed in no time. The luxurious beds in our well-appointed, tech-savvy guest rooms deliver a sound night's sleep for an ideal way to wrap up an exciting day in the City of Angels. ... more   less 
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