This is a lovely and convenient place to stay in Century City, close by to Beverly Hills, Westwood, and reasonably close to LAX. All the service is first-rate, as you’d expect in the very best hotels. My room was immaculate, and I would stay here again.
I reserved a basic room (at a price just under top Beverly Hills hotels). When I arrived, I was told that even without my asking, they upgraded me to a small suite. There were 2 separate rooms, separated by a pair of veiled French doors. The outer room had a large sofa, armchair, coffee table, desk and chair, with its own small balcony large enough for a small table and chairs.
The bedroom had a king-sized bed. There was another, separate small balcony for the bedroom. One thing they did right: outlets. As every really frequent traveller knows, some of the fanciest hotels appear to have outlets only on the wall behind the immobile bed. There were 3-prong outlets available behind each of the bed tables and next to the dresser. The bed tables were thoughtfully placed about 4 inches from the wall, so I did not have to move the furniture the way I usually do in a hotel room. The room wasn’t perfect. The hotel thoughtfully provided a clock radio. But the mattress was 4 inches higher than the top of the table it was on. So I couldn’t read the clock from my side of the mattress. And, note to hotel management, please rotate your mattresses. The side near the bathroom sagged much more than the other side. The bathroom was large, with a separate bathtub and stand-up, if tight, shower. All the amenities are provided.
Be warned, there is one bank of elevators for a big hotel. The elevators were fast, but the walk to many of the rooms is really, really long.
I didn’t have the opportunity to eat more than once. I had a perfectly delicious hamburger with really good truffle fries and an excellent fresh salad. Service was great in the bar. I would have eaten in the otherwise empty restaurant, but the officious maitre’d made me feel completely unwelcome when I asked to see a menu.
Good job on the televisions, too. There's a flat screen TV in both rooms of the suite. The remote, as expected, is one that emphasizes the channels and movies you have to pay for. But to watch free TV, I just had to press channel up on the remote. A few were high def, most were not. There was an HBO channel that received no signal during my stay. Unlike my stays at several other luxury hotels, I did NOT have to navigate through endless premium-payment choices (movies, pay -per-view, porn) just to watch the local news. This is older, better technology. Thanks! It would have been nice to get a channel guide, and even nicer to be able to get a programming guide channel, but I found neither if they existed at all. For those who are interested, and since there was no programming or channel guide, there are channels in Spanish and Chinese and Japanese, and several channels in Arabic and maybe Farsi. There might have been others. Don't expect to get most basic-cable channels, however.
And a big, big compliment to the hotel for working climate control. When I was there for this visit to L.A., it was foggy with high humidity. The long, long walk to my room left me sweaty. It was 73F [22C] in the room. I set the thermostat to 64F [18C], and within moments, the air conditioner came on, with cold air and filtration pulling the humidity out of the air. Both rooms were comfortable within 15 minutes. This is impossible, for example, at the W hotel in Westwood, where their antiquated climate system is not able to do this.
I had one service problem, and one general hotel complaint. When I walked in to the hotel lobby from the entrance, my lungs seized up. The nauseating floral perfume air-freshener smell was overpowering. Ironically, the lobby had beautiful fresh flowers. This was not a quirk, and it was just as much of a shock every time I entered the hotel. When I went to my room, it too had the overpowering smell of floral air freshener. I walked the very long way back to the elevator and went to the front desk. Politely, I asked that an engineer be sent to my room to turn off the automatic air freshener. The desk person said, “Oh no, sir, we don’t have any automatic air fresheners.” I was thinking that perhaps she had lost her sense of smell in a horrible childhood illness, since she was working in a lobby that had a perfume smell much stronger than any perfume or soap store. I gently insisted, she repeatedly said there was nothing she could do about a problem that doesn’t exist. Begrudgingly, she phones housekeeping to turn off the automatic air freshener. They said..., not problem, they will turn off the automatic air freshener right away. The automatic air freshener that the front desk clerk insisted did not exist. By the time I got back to my room, the smell was gone. This story is partially about a failure of training, partially about not listening to the guest.
WiFi is $12.95 a day (3/2013) and it works. Parking is $36 a day.
Hold your breath as you dash through the lobby to the elevators. The smell makes it difficult to wait in the lobby or meet someone there. Note to management: it’s unpleasant, change it.
Get a room near the elevator.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.