Just checked in last night, and decided to stay another night.
I have probably stayed at this hotel 30 times over the past 7 years or so. THis hotel was formerly a Park Hyatt, and has changed very little since the conversion to Intercontinental a few years ago.
The rooms are comfortable and very clean. Beds are awesome. The decor is a bit dated though, being much the same as when then i first stayed here many years ago. There seems to be a clash of styles between the VERY traditional feel of the hotel rooms and suites....and the more contemporary decor updates (cheap) that were added to the lobby and exterior a couple years ago. Leaves me wondering what this hotel is trying to be???
LED wall washers behind the front desk change the color of the back wall like a "W" property of similar. Doesnt fit with the rest of the hotel. Other visual clashes make less sense. Intercontinental usually has a more seamless design......
Pool has a nice, large deck...although again could use a bit of updating. Seems a bit 80's, as does the gym. Again, everything is clean....works well... but it is dated.
Restaurant was fine for breakfast....great. Thats the only thing i tried there, as there are SO many wonderful dining options outside.
The location is great, almost residential. Just south of Century City on Avenue of the Stars...the Mall is a short walk on a nice day. Great proximity to Beverly Hills and all Highways. Quiet.
I was not so impressed with the Concierge, as he seemed a bit rushed, and gruff. The hotel has a car that will take you anywhere in close proximity of the hotel, and i inquired yesterday morning to use the car to head to Beverly Hills. I called downstairs to ask the Concierge about using the car at 9:30 yesterday morning. I was told "Car Service begins at 10:00". OK....i proceeded to ask how i reserve the car: "Car Service starts at 10:00" and is 'first come first serve". Where do i meet, or inquire" "Car service starts at 10:00....in the lobby". OK, i got it. He was short, gruff....and i wanted to shout " I got (expletive omitted)...the car service starts at 10:00, I'm not stupid." I bit my tongue not to rip his head off verbally. I really was not impressed with the concierge then, or later when i when to get the car. Again, he probably had a tough morning.....we all do.
In short, i like this hotel...but i dont LOVE it, and i usually LOVE intercontinental.
The hotel is has a huge number of suites. The suites offer 2 rooms, and a huge bath with separate s...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.