I reserved/prepaid a non-smoking/2 Queen bed online directly from the Travelodge site for $85+. I selected 2 adults & 2 children. Upon arriving @ the motel, the night manager asked for our ID/cc, he then proceeded to swipe the cc & had my husband sign. I have stayed in other pre-paid hotels & never had the clerk swipe my cc, only check to see if the id/cc matched the reservation. I asked for a receipt, he said 1 will be given @ checkout. We went back to the car, got our bags & coming back in noticed 2 flipped-over roaches in the lobby near the pamphlets & one in the elevator. Upon entering the room, we noticed a "handicap assistance" buzzer outside of the room next to our door. (This was later pushed 2x throughout the night waking us up with a flashing red light & a 10 sec loud buzz similar to service elevator bell. On the 2nd time, we called down to the office & no one answered.) The room had a musty air-conditioner smell & no toilet paper, just the roll with left-over scraps. There were 2 hand towels, 2 wash clothes & 1 FULL BODY towel for 4 guests. I went down to ask for paper & additional towels, he said that he will send someone up with the paper(1 roll by the way) but towels are an additional fee. There was no sanitary plastic wrap for the ice bucket & you could tell that it had been used before. There were ants against the tub wall, the tub slowly drains & to top it off no hot water. Yup, NO HOT WATER!! There is nothing better than taking a shower @ 5am in freezing cold water & standing in it too. The water knob stops between cold & warm so you know its not a water heater issue, you just cannot get hot water. Oh, and the "free continental breakfast"? Cereal/warm milk in a carafe/stale, hard sliced bread/whole fruit/juice/tea/coffee/ pre-packaged muffins. In my state, it is a health code violation to serve warm milk & stale bread. To top it all off, no receipt was given to me on check out. I asked & was "read" my charges. I am currently in the process of having my cc bank look into any possible double charges.
- Official Description (provided by the hotel):
- The Country Side Inn - Sylmar is a centrally located hotel offering great value, friendly service, package deals and superb amenities. It is ideal for both business travelers and vacationers. Nearby attractions include Hurricane Harbor, Universal Studios, the Staples Center and Los Angeles beach locations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Cheap Tickets, Wyndham and Tingo so you can book your Travelodge Sylmar/Magic Mountain Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.