I was planning a trip with my boyfriend to see a concert in Hollywood, CA, when we saw a great offer through AAA for $85 a night online! And shortly after arriving, we quickly saw why. From the brand name, we had already been expecting 2-3 diamond standard service - which was fine with us. We weren't planning to spend a majority of our time at the resort. There are a couple things that should change though if they haven't already!
Being that I work at a resort myself, I'm very careful to use my debit card to hold a reservation - I only did so after calling the property directly to confirm no deposit would be taken, which they confirmed. Upon arriving, I told the front desk agent I would like to use a different card than the one I used to hold the reservation with, which he said was fine. I signed the registration form with the new credit card information. Upon getting to my room, I called both my credit card used and debit card to check the balances on both - I had over $250 holding on both cards! I'm very aware that additional money is usually held for parking, resort fees, incidentals, etc - but I had specifically asked for my debit card not to be charged! I walked back to the front desk and asked for them to reverse the charge, which the agent said he had already done - and that it's up to the bank now to release it. Again, I work at a front desk myself - after asking him to please call the authorization center and to reverse the authorization using his merchant number, he said he couldn't do it and that only a manager could - and the next manager wouldn't be there until the day of my departure. This was a horrible start to 3 days, since the money in my checking was what I would be using for food, recreation etc. Had it been held only on the debit card, I would have used my credit card - but he was holding both! That's near $500 I couldn't use! I told him he should do his best to fix it himself or to call his manager, as I wouldn't be paying for his mistake.
Shortly after we had settled in and unpacked everything, the fire alarm system went off. Assuming it could be serious, we picked up everything we could grab (after just unpacking it) and ran down the stairs. We were stuck outside of the hotel for roughly 45 minutes before it was clear to go back in.
We went to the concert that evening, and came back to find there were no parking spaces available. This upset me because we're paying for daily parking, and either 1) there aren't enough spaces to accomodate all guests, or 2) someone is bringining additional cars, which hurts both the employees and the guests. There was a parking space blocked off with traffic cones, which I removed myself - I was not going to pay someone else for overnight parking when I was already paying that to the hotel!
Beds were very comfortable - A/C was a bit loud.
The next morning, took a shower - very refreshing, strong pressure - until the hot water went out!
Day of departure - hotel included continental breakfast. The bagels and muffins were stale! We ended up going to Denny's before driving home.
It's good that my boyfriend and I have humor, because most of these things were pretty funny in restrospect - but I left comments with the manager - so hopefully, your future stay there is more enjoyable! Just remember when selecting a hotel/resort/inn, you usually get what you pay for!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.