I stayed one night back in February. Upon arriving I figured there would be a parking fee; however I was surprised after the several things that happened they didn't comp the fee. When I went to checkin my reservation was nowhere to be found, which is why I always make sure to bring my reservation info from third-party websites (apparently the reservationist at the hotel had the wrong arrival date). Finally after getting to the first (yes first) room I started settling in and eventually proceeded to closing the electronic blinds with a press of a button. I'm sure you can imagine when I tried pressing the button... nothing happened. I of course called the front desk and the person who checked me in had a houseman come up to the room to try to fix the blinds. After about fifteen minutes of no luck and me awkwardly waiting and watching, the houseman said he would get me another room. Another 10 minutes went by where I was able to pack my stuff back up to transfer to the room immediately next to me. Well, after a 4 hour drive and a half hour of finally getting to a room without issues (Except for the fact the original room had complementary water and this one did not, along with this room was right next to the stairway which I could hear people coming through occasionally. Did they downgrade me in this process?), I could hear the guy next door trying to fix the blinds still for maybe an hour. My real annoyance with this afternoon is after the long drive I wanted to relax before the night I had planned but was unable to due to all the issues and noise.
It was definitely a clean and nice hotel, but with how much I paid (and after working at one of the nicest hotels where I live), I would have at least offered free parking, maybe a free dinner and drinks... something after all these troubles. Staff were nice, I liked the environmentally friendly things in the room, but I like to relax when I come to hotels like this.
- Official Description (provided by the hotel):
- The MOMENT hotel is a modern boutique hotel in Hollywood, CA that offers cosmopolitan comfort for both business and leisure travelers. With its stylish city vibe, intimate views, and distinctive design, the MOMENT hotel is a luxury boutique hotel in Los Angeles that exceeds the ordinary. Set on Guitar Row, the MOMENT hotel is home amidst some of the city's most exciting shops, culture, and nightlife. Our Los Angeles hotel is just steps away from Sunset Boulevard attractions, museums, and landmarks like the famed Guitar Center, Hollywood Hills, and the Sunset Strip. Enjoy unique experiences whether it's on the hotel's 2000 square foot rooftop, the Moment Roofdeck, or taking in the sights and sounds of the Hollywood experience ... more less
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- Also Known As:
- Sunset Hotel Los Angeles
- Sunset Inn And Suites
- Los Angeles Econo Lodge
- Econo Lodge Los Angeles