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“Lousy customer service” 1 of 5 stars
Review of Americas Best Value Inn & Suites Granada Hills

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Americas Best Value Inn & Suites Granada Hills
2.0 of 5 Motel   |   15543 Rinaldi Street, Los Angeles, CA 91344 (North San Fernando Valley)   |  
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Ranked #172 of 327 Hotels in Los Angeles
1 review
1 helpful vote 1 helpful vote
“Lousy customer service”
1 of 5 stars Reviewed December 13, 2012 via mobile

I stayed at this place when I was sick. I asked for a non smoking room. The room was fine until the next evening. The smoke from another room came into mine. When I requested a new room the Manager beacame rude and he implied that I was smoking in my room. This would my first and last stay at the dump.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABVIGranadaHills_Ca, Front Office Manager at Americas Best Value Inn & Suites Granada Hills, responded to this review, December 30, 2012
Thank you for your valuable feedback. I would like to apologize for the smoke smell issues you encountered during your stay. We did not have any other non-smoking rooms available that evening. I would like to thank you for bringing these matters to my attention so I can take action. I will address these issues with my staff. My sincerest apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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36 reviews from our community

Traveler rating
    15
    10
    1
    4
    6
See reviews for
7
12
5
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Arroyo Grande, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 6, 2012

Rooms were clean,air conditioner worked well,the maid service very good,location perfect for our needs. The staff was very helpful, and professional. Again, staff was really helpful. Has a great location. Look forward to another stay soon.

Room Tip: Rooms near the office and downstairs.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABVIGranadaHills_Ca, Public Relations Manager at Americas Best Value Inn & Suites Granada Hills, responded to this review, December 30, 2012
Wow.Thank you for that great review.Glad you found our property to your liking. Its great to see our guest acknowledge the effort of entire staff puts into keeping everything clean and providing the best service to all our guest at a economical prices.
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Hanford
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 25, 2012 via mobile

Greetings All,

This is the THIRD review I've written in regard to Americas Best Value Inn & Suites Granada Hills, CA. Don't know what I did wrong as the previous reviews have not been posted here. I am NOT an employee of the hotel! The main thing is that this hotel remains a fantastic value for my business dollars, PERIOD. The front desk and house keeping staff have always treated me with professional courtesy and respect. Their Value Club has ensured I received the best rate possible for the rooms I reserve. I still love the fact that I enjoy easy access to the I-405 and close proximity to where I work. My room is always ready when I arrive and I have always had a place to park. Gas stations are available across the street and around the corner. Anyone coming to North Hills to do work at VA Sepulveda ACC should really consider this hotel. Okay Trip Advisor, let's see if we can get this review posted! Cheers!

Stayed September 2012, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 13, 2012 via mobile

Plusses: This place appears to be in a good neighborhood at first glance (we have no way to know), which was important to us on our casual trip through CA. The guy who manned the desk at night was an outgoing and helpful guy. He was friendly & accomodating, and willing to show us a room before we decided. As others have said, the rooms are larger than your average hotel for this price, with high ceilings and wide floor space. Bathrooms are good, up to date, and furnature is a notch above average.

Minuses:
Also as others have mentioned, we also had a bug visitor; an earwig to be exact, who made his way across the bed. Also, much to my serious dissatisfaction, the night guy told us check out was 11, but that as a courtesy, it was automatically extended to noon. In the morning, I was lucky I called the front desk, because the morning guy insisted he could not extend it past 11:45 max. This felt like a potential bait and switch, in that perhaps we could be charged for another night. I'm not saying it was, but with travelers who don't know you, wouldn't you want to give the customer the benefit of the doubt? I couldn't belive the guy stuck to this new policy even when I told him I had been offered different by another employee. I didn't appreciate having to rush to get out, just in case we could have been charged more. Somebody needs some uniform customer service training here.
Also, the review about the breakfast being a plethora of berry-filled muffins, juice, etc (paraphrasing) is not even close. There was coffee (no decaf), juice, very small blueberry muffins, and 2 types of small, dry pastries, and THAT'S IT. I have seen 10 times the variety at Days Inns and Super 8 Hotels. The review praising the manager and the variety feels like it may be sprinkled with some slight nepotism to me.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
65 reviews 65 reviews
34 hotel reviews
Reviews in 37 cities Reviews in 37 cities
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed May 8, 2012

It was ok but I will not rush back, better ones around and not so far out.
Poor breakfast and they were late opening up.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California, United States
1 review
5 of 5 stars Reviewed January 3, 2012

I am from South India.Me and my wife stayed at americas best value inn ,granada hills,los angeles for 4 nights. We were very impressed with the hotel and service..The rooms are bigger and very clean.The room was perfectly adequate with a nice shower/toilet room ,with lockable door. Special thanks to Sanjay who was at reception.He helped us in getting Universal studios discounted tickets and guided to other places.This hotel is worth for money. I booked from Hotel club and i got it for just $45 per night. I strongly recommend this hotel for anyone visiting LA.

Thanks
Srini

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
1 review
4 of 5 stars Reviewed October 26, 2011

me and my friend stayed at americas best value inn ,granada hills,los angeles. for 5 nights. We were very impressed about their staff service and efficiency. All staff have been very helpful and friendly.The room was perfectly adequate with a nice shower/toilet room ,with lockable door.I was surprised by the facilities provided like oven,refrigerator television and wi-fi. Ambiance was very good,impressed by instant service. we had nice time at los angeles,stay at dis motel made ourselves very cheerful.

  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn & Suites Granada Hills

Address: 15543 Rinaldi Street, Los Angeles, CA 91344
Phone Number:
Location: United States > California > Los Angeles > North San Fernando Valley
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #172 of 327 Hotels in Los Angeles
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn & Suites Granada Hills 2*
Number of rooms: 27
Official Description (provided by the hotel):
The Americas Best Value Inn Granada Hills has been newly renovated. The property is close to the Holy Cross Providence Medical Center, Cal State Northridge and the Odyssey Restaurant. Directly off of I-405, 7 miles to Porter Ranch and 12 miles to the Burbank Airport. ... more   less 
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Also Known As:
Americas Best Value Inn & Suites Granada Hills Hotel Los Angeles
Americas Best Value Inn And Suites Granada Hills

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