When we first came to LA back in 1978, this WAS the place to come for dimsum. Service, while not always the best in Chinese restaurants back then, was decent here. With the growth of Monterey Park and other "Chinatowns" in the greater LA area, we started coming to Empress Pavilion less and less, and actually stopped around 1990, then tried it again a few times around 1997, and quit for good after that. We were invited to a banquet, with about 200-300 people, and more as a social thing, came to Empress Pavilion.
Food is ... decent; nothing outstanding, but at least not bad.
Service was atrocious, and even considering that it was a banquet and servers are busy. They were rude, IF they could understand what you were trying to ask. You ask for something, such as a clean plate or a bowl of white rice, they were very abrupt with you, didn't bring it out or brought it out much much MUCH later. Or they would outright tell you very rudely "Not part of banquet" although we saw some tables with the item we were asking for.
Best thing about Empress Pavilion? They validate parking, and is huge.
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