My husband and I have eaten at Roscoe's on several different occasions; however, this location by far is the absolute worse! We sat down and placed our order. The waiter returned back to our table within 3-4 minutes with our meals. I thought to myself, "Waffles and Chicken freshly made in under 5 minutes?!" You're kidding me! It takes longer to get through a drive-thru. As you could imagine the food was COLD and not freshly prepared. I then spoke to the manager, Ms. Pat. Well that was a huge dissapointment! She was very unprofessional and rude. Ms. Pat proceeded to argue with me regarding the temperature of my food and she made excuses as to why the butter wasn't melting on my waffle. Seriously, rather than just apologizing for my dissatisfaction with the food and remaking it. I was muffled by her reaction. I couldn't believe that this was the manger of a business establishment! My husband and I refused to accept this type of treatment and got up a left! This location will no longer get my business nor will I recommend it to anyone else I know! And God forbid President Obama would have visited this location! Talk about an embarrassment to the entire Roscoe's franchise as a whole! Just shameful! Do yourself a favor and visit any of the other Roscoe's locations! You're guaranteed Better food and far Better service!
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