I had read the reviews, which had positive things to say, but all pointed out that the rooms weren't new or overly clean. So we thought we knew what we were getting ourselves into. But when we walked down the dark, dank hallway on the 2nd floor and opened the door we were shocked at how dirty and rundown the room truly was. The mysterious streaks on the wall as soon as you entered the room weren't as alarming as the diry carpet in the living room area. It was obvious that it hadn't been vacuumed in quite a while as it looked dirty & stained and there was still a couple of dead bugs in the open. We went to check the bed for signs of bugs (something we always do when we stay in hotels) and found some mystery stains that appeared to be blood on the bed skirt. At this point i didn't even want to go near the bed. Back to the living room we went, that's where we saw another very large mystery stain down the drapes and something splattered & stained on the desk lamp. We were tired from being up early and traveling but there was no way we were going to sit down on the old, ripped up, dirty couch in the living room. We went to the balcony to discuss what we should do and noticed that the balcony foundation is cracking and looks to be seperating from the building At this point we called the front desk.
We asked if it was possible to change rooms and detailed the dirtyness of the room and while the staff was nice they also said the quality of the room is reflected in the price. They had the cleaning staff show us another room which was amazing, this one was bright and cleaner. Our room didn't even have a window in the bedroom. We called back to the front desk and said we would move to that room, but were then informed that we weren't supposed to see that room because it's not available. Once again the cleaning staff had to come back to our dirty room and take us to see another room. Up to the 5th floor and to a room that was smaller, but nicer and bright. It kind of felt like a cabin. By no means was this room super clean or perfect, but it was way better than the other rooms. Plus when you step out of the room you don't have to walk down the dark halls that the other rooms lead to.
The dirtyness isn't just due to lack of cleaning, it's also due to not cleaning properly. You can see where they use cleaning products on walls but they don't wipe it down completly. So you end up with a wall that's half dirty and then streaked with green cleaning product.
After all that negative talk let me mention a couple of good things about Hollywood Hills Hotel:
-- Staff are super friendly, and not in a false way. Very helpful and pleasent to deal with.
-- Free snacks. Every night before going up to our room we'd stop at the front desk and give them a list of sodas, candy and snacks that we wanted. No matter how much we asked for they never gave us attitude or said no. Why can't every hotel offer this?!
-- Free shuttle up to the property. Walking down the hill for breakfast every morning was easy. After wandering Hollywood for 12 hours the thought of the long walk up hill was not something we looked forward to. But if you stop at the front desk they'll have someone drive you up.
-- Great location!! Lots of things to see & do within a short walking distance, and close to public transit to get you around.
-- The view from our room on the 5th floor was breathtaking, day & night.
If the owners were to replace some furniture, clean the carpets & walls, and make sure their cleaning staff was properly trained, the Hollywood Hills Hotel could be an amazing place to stay.
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- Also Known As:
- Hotel Hollywood Hills
- Hollywood Hills Los Angeles