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“Gave key cards to non guests who entered my room” 1 of 5 stars
Review of Comfort Inn - Los Angeles / West Sunset Blvd.

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Comfort Inn - Los Angeles / West Sunset Blvd.
2.0 of 5 Hotel   |   2717 West Sunset Blvd., Los Angeles, CA 90026   |  
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Ranked #132 of 323 hotels in Los Angeles
Berkeley Heights, New Jersey
2 reviews
2 helpful votes 2 helpful votes
“Gave key cards to non guests who entered my room”
1 of 5 stars Reviewed July 22, 2013

Hotels first put me in a smoking room when requested non smoking not a huge deal but not fun sleeping in a smokey room. Then gave a key to another guest who was not in my party. This guest opened the door on me completely naked after a shower and then had a verbal confrontation with me. If I was a woman I would have called the police but being a man I did not. When I complained about this they refused to refund anything until I continued to complain then only 1 of my 2 nights was refunded. I had several thousand $ worth of work equipment in room had I not been there this could have been taken easily. Id stay away from this hotel at all costs poorly ran, poorly up kept and most definitely not a family hotel.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, July 29, 2013
Dear guest:
Thankyou for taking the time to let us know your experience at the Comfort Inn Los Angeles. We take all of our guest comments as constructive as possible, hopefully t his incident will not keep you from staying at any choice hotel again in the near future.
Thank you again for your business
Sincerely
Magaly Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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200 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Brighton
Top Contributor
68 reviews 68 reviews
35 hotel reviews
Reviews in 39 cities Reviews in 39 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 21, 2013

Old seedy sort of area. Hotel located within throwing distance of the Thai Massage. Dated appearance outside and in. security Cameras everywhere. Facilities in room fine. Breakfast is fine. Free hotel Parking.

The whole Hollywood perception was just a quantum leap from reality

enough said.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, July 22, 2013
Dear guest:
Thank you for taking the time to let us know your experience at the Comfort Inn Los Angeles. It is truly rewarding to hear great feedback from our valuable guests like yourself.
Please feel free to contact us directly for future reservations 213-413-8222 and our best rate guaranteed.
Lookimg forward to your next visit.
Sincerely
Magaly Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 1, 2013 via mobile

Bad carpet and room smelled bad. I would not stay here again. Nothing much to say anything about this property. Carpet is so bad. Not like other comfort inn. I do not know what else to say. But not nice place to stay with family.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, July 6, 2013
Dear Guest:
I first want to thank you for your review, we take every guest experience as a constructive comment to try to improve in any field if needed in the future.
Hopefully this doesnt keep you from staying at any Comfort IInn in the near future.
Thank you again for your business.
Sincerely
Magaly Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 28, 2013

Nice location close to Hollywood, Griffith park, Chinatown and few minutes drive to Universal Studio, friendly staff, clean room, secured parking and heart warming breakfast at a very reasonable price. Couldn't for more...

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, July 6, 2013
Dear Guest:
Thank you for your time to write this review and let us know how great your stay was at the Comfort Inn Los Angeles. Please feel free to contact us directly for future reservations 213-413-8222 and our best rate guaranteed.
Looking forward to your business again in the near future.
Sincerely.
Magaly Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 27, 2013

Although we were both initially concerned about the neighborhood, my husband and I appreciated the quiet and enjoyed the comfortable spacious room (one queen sized bed). The hotel is not within walking distance of any main attractions; however, it is within a reasonable driving distance of, for example, the Griffith Observatory, the California Science Center, Chinatown, Little Tokyo, Koreatown, and a Target. The room was clean and the air conditioner worked great, but our view from room 210 was the roof of the first floor and the air conditioning units. The blinds were great for sleeping in as they allowed little light during the morning hours. The breakfast was great too; it included bagels, sliced bread, pastries, waffles, yogurt, apples, bananas, scrambled and hard boiled eggs, bacon, fresh coffee, instant oatmeal, cereal, milk, and USA Today.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, July 6, 2013
Dear guest:
Thank you very much for taking the time to let us know your experience at the Comfort Inn Los Angeles. We strive on a daily basis to provide each one of our guests with the best product and customer service possible, it is truly rewarding to hear great feedback from a valuable guest like yourself.
Please feel free to contact us directly for future reservations 213-413-8222
Looking forward to have you stay with us again in the near future.
Sincerely
Magaly Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 24, 2013

I drove past this hotel several times on day trips and wondered what it was like. When visiting friends who live in Echo Park I decided to take a chance and book a room. Wow, was I pleasantly surprised. The front-desk clerk was very friendly and checked me in quickly. The first thing I noticed was that the hallways had been thoroughly vacuumed. Nice touch. Upon walking into the room I was impressed by the fresh scent and size of the room as well as by the cleanliness and the condition of the furniture and linens. I'm sensitive to scent and immediately noticed the absence of that annoying chlorine bleach smell that so many hotel linens have. The mattress was rather firm but very comfortable and the microwave, refrigerator, and coffee maker worked perfectly.

Parking was a breeze and is very secure - after 10:00 the gate is locked and a room key is required to enter the garage. The breakfast was very good, with a wide assortment of fruit, pastries, and excellent waffles. The coffee was very good, which is rare for a hotel breakfast bar. Overall, I was very satisfied with the hotel and will stay there again next time I am in LA.

Several reviewers have mentioned the neighborhood. It is not the ghetto. The hotel is situated between Silver Lake and Echo Park, two very hip and trendy urban neighborhoods. Within walking distance you will find many small cafes and restaurants as well as boutiques and shops. This isn't Beverly Hills, but it is a cool neighborhood.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, June 28, 2013
Dear guest:
It is truly rewarding to hear nice feedback from a valuable guest like yourself, we strive on a daily basis to provide the best customer service and product possible.
Please feel free to contact us directly for future reservations and our best rate guaranteed 213-250-2233.
Looking forward to have you stay with us again in the near future.
Sincerely,
Magaly Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tianjin, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2013

We stayed for two nights in a two queen room. There is nothing special for the room, but the signature is the nice breakfast with scrambled eggs and bacon. In addition, a 24 hours coin laundry store locates just crossed street, very good for long vacation.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, June 11, 2013
Dear guest:
Thank you very much for taking the time to write this review and let us know your experience at the Comfort Inn Los Angeles. We strive on a daily basis to provide all of our guests with the best product and customer service possible, it is truly rewarding to hear good feedback from one of our valuable guest like yourself.
Please feel free to contact us directly for future reservations 213-413-8222 and of course our best rate guaranteed.
Looking forward to have you stay with us again soon.
Sincerely
Magaly Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn - Los Angeles / West Sunset Blvd.

Address: 2717 West Sunset Blvd., Los Angeles, CA 90026
Phone Number:
Location: United States > California > Los Angeles
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #132 of 323 hotels in Los Angeles
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn - Los Angeles / West Sunset Blvd. 2*
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Also Known As:
Comfort Inn - Los Angeles / West Sunset Blvd. Hotel Los Angeles
Los Angeles Comfort Inn

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