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“Nice, practical place to stay” 4 of 5 stars
Review of Comfort Inn - Los Angeles / West Sunset Blvd.

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Comfort Inn - Los Angeles / West Sunset Blvd.
2.0 of 5 Hotel   |   2717 West Sunset Blvd., Los Angeles, CA 90026   |  
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Ranked #128 of 322 hotels in Los Angeles
Memphis
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Nice, practical place to stay”
4 of 5 stars Reviewed March 23, 2013

My friend & I stayed in room 217 for a week & found this place to be ideal in many ways. It was close to where we needed to be (JT's Stockroom) a couple doors away which was super convenient. They offer night time secured indoor parking. Breakfast was decent. We don't usually have breakfast so fresh fruit & cereal is fine. They also had real eggs & chewy bacon (my favorite). We would stay again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, March 26, 2013
Dear guest:
Thank you for taking the time to let us know your experience at the Comfort Inn near City Center. It is truly rewarding to hear complete satisfaction from our guests.
Please feel free to contact us directly for future reservations 213-413-8222 and of course for our best rate guaranteed.
Looking forward to have you stay with us in the near future again.
Sincerely,
Magaly Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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200 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
New York City, New York
Top Contributor
86 reviews 86 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed March 16, 2013

totally not happy about the housekeeping service. We ask to change the pillow on the first day upon arrive, coz the pillow is dirty. but nobody respond to our request. terrible customer service. however, the hotel is very secure. the garage is locked everyday after 10pm. you have to use room key to entry back in for parking lot.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, March 18, 2013
Dear guest:
First let me thank you for taking the time to let us know your experience at the Comfort Inn Los Angeles. We strive on a daily basis to provide the best service to all of our valuable guests and we take inmediate action in any area that needs improvement.
Hopefully you chose us as your destination hotel next time you visit Los Angeles. Please feel free to make reservations directly with us 213-413-8222 for our best rate guarantee.
Thank you again for your business
Sincerely
Magaly Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverside, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 18, 2013

My room was clean and comfortable, fridge, microwave, good TV, everything I needed for my short stay. Breakfast for good, standard but they did have bacon and eggs. The carpets are not great, the bed not padded, but everything and the staff was really good and I was happy. Funky neighborhood but I felt safe.

Room Tip: If you are higher then you cant hear the people above you.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, March 5, 2013
Dear guest:
It is truly rewarding to hear complete satisfaction from a valuable guest like yourself. Hopefully you chose us as your destination hotel next time you visit Los Angeles.
Please feel free to contact us for future reservations directly to 213-413-8222
Looking forward to have you stay with us again
Sincerely
MAgaly Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Luis Obispo, California
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 17, 2013

It is a terrible Comfort Inn. Nothing works. Breakfast is extremely poor and of low quality. It took 10 minutes to get my belongings out of the safe because the person at the desk did not know how to open it. On top of it all, we went out at 10am and when we came back at 10pm the housekeeping did not come to make the room. We were told by an incompetent person at the desk that she could not do anything, because we had not answered to the phone and in such a case they change towels. However towels were not changed and nobody evidently entered the room. She did not provide new towels, nor attempted at explaining what happened. The room is noisy and very hot. Beds are partially made, since the linen does not cover all the mattress.

Room Tip: Avoid the entire hotel
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, February 18, 2013
Dear guest:
Thank you for taking the time to let us know your experience at the Comfort Inn Los Angeles.
In regards of the room being hot, all of our rooms do have air conditioners,in regards of your room not being clean, it is my undesrtanding that the front desk was told not to clean your room and that you only needed towels and the trash to be taken out, I am really sorry if they didnt change your towels but at 10pm when you got back to the room you would of told the front desk of the situation, we would of gladly tried to correct the problem. When you said nothing worked in the room, it is a little confusing for what you mean cause going thru the vroom everything was working fine.
Thank you again for taking the time to write this review and I am truly sorry for any inconveniences.
Sincerely
Magaly Moran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 15, 2013

I have no beef with the Choice Hotels brand. I always stay in them in New York City and love it. For my recent LA trip I decided to try the Southern California options and decided on this one for convenience of location.

Room was good sized, relatively modern, no problem. The problems, however, were pretty bad. First, the hot water was warm at best. No real hot water in the shower over the three days I was there. It never got hot enough to be a pleasant experience. The real big problem, though, is that the cleaning staff uses a PA system to communicate with each other. There are big loud speakers in the hallways and starting around 9:30AM piercingly loud voices are talking to each other via this PA system every few minutes. It sounds like the announcer at a football game. I've never ever experienced this in any hotel anywhere in the world. Why would they think this was OK to do? People pay to stay in hotels to get a place to sleep any time of the day. There is no way to sleep in at all or take an afternoon nap with this going on. I called the front desk and asked what the deal was, she told me it would stop, and it did for that day. The next morning it started right back up again.

Totally unacceptable.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, February 16, 2013
Dear guest:
Thank you for taking the time to let us know how your stay was at the Comfort Inn Los Angeles. We strive on a daily basis to provide all of our guestswith the best service possible. Each and every comment from our valuable guests we take in consideration and try to improve our services to meet all of guest expectations.
Hopefully you choose us as your destination hotel in the near future. Please feel free to contact us for future reservations 213-413-8222.
Thank you again for your comment and business.
Sincerely
Magaly Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torquay
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 14, 2013 via mobile

This was our second visit in 6 years, this time we had our 2 & 4 yr old sons. Our room was extremely clean when we checked in and during our 3 night stay, housekeeping always kept the room spotless. Our room had zero noise so was very peaceful. No traffic noise at all. The complimentary breakfast is fantastic. Yoghurts, apple and orange juice, bagels, toast, scrambled eggs, bacon, cereals, fruit, danish's, coffee and more. Very convenient! Plenty of parking and its free! Free wifi too, this property is top value! Only downside was that it took us around an hr to get to Santa Monica on the bus. Next time we'd probably stay somewhere in Santa Monica as with young kids, they just want to play, so the beach is more suited.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, February 16, 2013
Dear guest:
First let me thank you for taking the time to let us know how your stay was at the Comfort Inn Los Angeles. We strive on a daily basis to provide all of our guests the best customer service possible and hopefully we met that goal.
Please feel free to contact us directly for future reservations 213-413-8222.
Thank you again for your business.
Sincerely
Magaly Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 16, 2013

stayed several nights during December 2012. Location is great for Echo Park and silverlake, and central LA is easily reached by car or public transport. Great area for restaurants/bars. Room size was great and every effort made to keep clean - although maybe a little aged but they are comfortable. Found all staff helpful and friendly. Breakfast was good although breakfast area a little small, but not a lot can be done to change that. Overall the feel was of a smaller hotel making the best of whats available. Would stay again for location and helpfulness of staff.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapatamagaly, General Manager at Comfort Inn - Los Angeles / West Sunset Blvd., responded to this review, January 17, 2013
Dear guest:
Thank you for taking the time to share your experience during your stay at the Comfort Inn Los Angeles. It is truly rewarding to hear nice comments from our valuable guests, we strive on a daily basis to provide each one of you with the best customer service possible.
Please feel free to contact us directly for future reservations 213-413-8222 and our best rate guaranteed.
Looking forward to have you stay with us in the near future again.
Sincerely
Magaly Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn - Los Angeles / West Sunset Blvd.

Address: 2717 West Sunset Blvd., Los Angeles, CA 90026
Phone Number:
Location: United States > California > Los Angeles
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#128 On the Beach Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn - Los Angeles / West Sunset Blvd. 2*
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Also Known As:
Comfort Inn - Los Angeles / West Sunset Blvd. Hotel Los Angeles
Los Angeles Comfort Inn

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