You can't reach your local spa when you call. The call goes to a central location so you have to wait on hold for your local location. Then they call your home number using an automated recording confirming your appointment, which I felt was really unprofessional and cold. They got my appt time wrong on the recorded message so I had to call the call center and wait on hold for three minutes. I arrived at the spa and was taken to the ladies' locker room, where the receptionist tried to explain where I was supposed to wait for my therapist, but not being familiar with the place it didn't make much sense. Why didn't she point out the waiting area as we were walking thru it a moment ago?? So I just stood in the hall outside the locker room! My therapist found me and we walked a long way down several hallways and up to the second floor to the room. I told her I only wanted my hips worked on (and placed my hands on the ball and socket joints which were tight), and firmer pressure on my arms and hands. She immediately said she forgot what I said and asked me to repeat it. Then she used very light pressure on my arms and I repeatedly asked her to use more pressure. She spent 80% of the time on my back, which I didn't ask for. I kept waiting for her to work on my hips. She turned me over and said she was going to work on my neck, so I said I was looking forward to her working on my hips. (hint, hint). She had no idea I wanted my hips worked on!! Then she says you mean your low back? Hmmm...she's studied anatomy and doesn't know the difference between low back and hips? Then she says they are not allowed to work "lower down" but could work over the sheet if I wanted. Huh? But she never did get work the hips at all. What a waste of time and money.
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