I felt very welcomed by the staff. All requests were taken care of within 15 min. Never any issues :)

When differentiating hotels of a similar price, is all boils down to service. The room was nice and clean. Bed was cumfy. Tv was new. The kitchenette was great. Everything was fully stocked. Basically everything you would expect for what you'd paid for. However, something you can usually always also expect is a passive or negative attitude from the front desk person when checking in later in the evening.

THIS IS NOT THE CASE AT EXTENDED STAY AMERICA WOODLAND HILLS.

Edward -the man behind the desk- was Johnny on the spot for us. We checked in at a little later than 1020pm, so it wouldve been easy for him to pull off tired and ready-to-get-off routine. Instead, this young man was Johnny on the spot. Everything we needed, he anticipated and had ready for us in an instant. Remarkably efficient service. Will be coming back to this hotel whenever we are in the area.

I booked a week stay after finding this hotel online. I wish I would have read the reviews first. The hotel room was filthy with actual TRASH on the floor. Door to bathroom had dirt smeared on it from dirty hands and the room had no closet. The only reason I stayed ONE night was because we arrived so late and the sheets were clean. I will never stay at an Extended Stay America again. They should be checking their hotels for the Quality they profess.

We travel for work and stayed in this hotel over 3 months. I won't recommend this to any one. The hotel is just ok, The noise from both freeway 101 and Ventura bl is just fine but The staff is less than helpful. It seems like it's an annoyance to treat and taking care of the guests once they are in the hotel. No smile or customer service went so bad. Sometimes, we have to wait 10mn to get something done if they are on the phone, they won't even look at you. I think they ought to treat their customers before they take care of the calls. Get their number and call back is barely there and I've seen people waiting for 20mn sometimes just because they dont care of other people's need.
The manager had lost all the good skills of managing it. Asking what do you want isn't a nice way to greet a customer especially if they recommend people or has connections. We need to feel welcomed in a place like this than treating like a piece of trash.I felt bad for others and I wont come back again.
Finally, ask the maid to clean the whole room and not half because mine barely did toilets and left dirty several times or forgot something each time as if i was cursed to ask from the front desk. Anyway, This is not a bad review, they need to wake up and trat people well because we pay their salary. Ignorance is not and excuse. I have been to several Extended stays in the country and this one is by far the worst.