Great view, great location, great restaurant, great decor, I loved everything about this hotel!

I had a short stay to the hotel (one night) on business.

Nice rooms, with great views of the city - full wall windows with shutters (which I liked). Friendly, helpful staff (future entertainment celeb's, very attentive, well mannered and well groomed).

Fantastic location if you're wanting to be in Hollywood -- near to downtown, West Hollywood, and probably one of the best locations near (but not in) the SF Valley. I didn't try the wireless (understanding that was not available?). It would be a big drawback if not available.

Best thing: Starbucks right next door, a nice casual bar.
Worst: I didn't care for the room lighting - cold, stark and too bright (no understatement, or decent recessed lighting). Simply my preference -- I'm a huge hotel snob, so this will stop me from staying here again if it's my choice, but other than this, absolutely no complaints.

I had very mixed feelings about the hotel. The hotel itself is nice -- I liked the modern decor, but there were too many issues to give it an "excellent". I felt that the service and the on site amenities were average, but because of the location and decor I decided to go with "above average"

We spent 8 nights at the Renaissance. We booked a 1 bedroom suite with an adjoining double for our family of 5. The layout worked out well for us. We had a view that overlooked the mechanical stuff on the roof and then beyond that the adjacent mall area. It was fine for us -- we really weren't planning on much of a view at this location.

We arrived at the hotel about a 1/2 an hour after their check in time. We were told that our double room was ready but that the adjoining suite was occupied and that they had given the person in the suite a late check out time of 6 pm. I was furious. I had called during a layover on our flight, confirmed our room, confirmed the adjoining room and confirmed that we would be arriving right on time and really wanted to be sure our room was ready. Don't know what happened. After asking to speak to a supervisor we were "moved" to a different room. Why they couldn't have put us in that one at first, I don't know. I did not request a specific floor or view. It was a frustration that I could've done without after a long travel-day.

I was surprised to find that there was no wireless capabilities in the room. We had to connect to the internet using an ethernet cable and it was a bit inconvenient just because we're used to wireless. They have wireless in the lobby, I believe. We used our laptop a lot, though, for planning our days. They do have a business center, but you have to pay for use of the computer.

One of our phones would not work (of course, the main one on the desk in the suite). I never did get that fixed -- you'd think that in a week they could've figured that out.

One of our tv's was fuzzy and no one could figure that out.

The friendliest people in the hotel are the valets. Overall they did a great job. The did "lose" my rental car one time, but cut my valet charges in half for the inconvenience. They were obviously embarrassed and offered to drive us where we were going.

The housekeeping staff was marginal. It seemed like every day they forgot to replenish items and I'd have to call. No coffee for the coffee pot, only one wash cloth, what happened to that extra blanket, etc? Since we were there for a week, we really lived out of the room and it was a pain to always have to call for glasses, or refills for the mini-bar. It was the weirdest thing. We used the mini-bar quite a bit and I had to ask several times to have it replenished. I would have thought that they would have been thrilled to keep stocking it.

I read a report from someone else about a dark mark on his clean sheets and that a hotel like this should not have that happen -- we had it happen too. Ours looked like a coffee stain.

The location is very good. It was a central location for our itinerary and getting around was easy. There is always something to see at Hollywood & Highland. We really enjoyed just walking around and people-watching.

It was not great weather while we were there, but the kids wanted to swim anyway and I think that in good weather, the pool would be awesome. Definitely a plus of the hotel.

The adjacent mall was just so-so for us. Our opinion could be because we have 3 boys. A mall doesn't work for them if it doesn't have a Foot Locker, some type of hat store, and/or a sporting goods store. The stores that it did have didn't really appeal to them, so they were really interested in spending time walking around the mall. But, it did have some great food selections and a Starbucks. I would recommend the Grill restaurant. Very good.

If we return to this area again, I would probably not stay here again. It was not that it was that bad, but it just wasn't that good that it would warrant a second visit for a vacation.

People very nice. Beautiful room with a view on the hollywood hills. A great place to stay.