Valets welcome you like family (the ones who like you). A very nice, professional person greets you when you enter registration and makes sure your name is in the queue - makes check in very quick and easy. Nice feature.
Rooms are super clean. Nicely decorated. The bathroom door opens into the room entry way, which is inconvenient. Great place for a pocket door so you don't run into the door when accessing the closet or entry door. Lots of hangers as well as ironing board and iron. Nice, big safe in the closet.
OUCH! Also, they installed a little door stop in the hallway, ON THE FLOOR in front of the mirrored closet doors and how many times do you think you can run into that sucker during your stay?? Dozens, and it really kills your toes if you are barefoot. Suggestion: Please put the door stops above the closet doors, folks!
Coffee and tea in the rooms. Nice bedding and ultra comfortable beds. Black-out curtains shut out the light and seem to shut out the street traffic on Highland, too. NICE.
12 NOON check out is appreciated.
This nice hotel is RIGHT DOWN THE STREET, a short half mile walk from the Hollywood Bowl and attached to the Dolby Theatre and restaurants. You can walk to and from the Bowl very easily from this hotel. Don't park and expect to get out of the Bowl after a concert, and remain happy. Stay at this hotel and keep the glow of the great concert you just loved. Have a cocktail after the concert and enjoy yourself. (NOTE to management: plan your staffing better and have adequate people working the bar after big concerts). The bar stocks Plymouth Gin and they make a fantastic martini, and the staff is super nice and accommodating, albeit short-handed.
Only issue with the hotel: The plumbing in the guest rooms needs attention. Don't flush the toilet while someone is in the shower. The shower pipes rattled and vibrated, and make odd noises. The water temps ranged from cold to scalding and then no warm at all, without moving the handle. Nice toiletries. Rough, stiff towels.
Overall, a beautiful hotel in an excellent location.