My sister and I relocated to this hotel in August 2010 after our original accommodation fell through. At the time of staying, this property was the Renaissance, not Loews.
We found all of the staff to be very accommodating and friendly right from the get go..especially after they learnt of our mishap with another hotel.
The location of this property is ideal..on the corner of Highland and Hollywood...the hotel is across the road from the Disney Soda Store and El Capitan Theatre (we saw Toy Story 3 there and loved the atmosphere).
The hotel is also directly behind a shopping centre, Madame Tussauds and Graumans..so a tourist hot-spot in other words.
Ripleys Believe it or Not, Guiness World Record Museum, Hollywood Wax Museum and the Hollywood Museum are also across the road and within a five minute walk (if that).
We found the proximity to the subway very convenient too and never felt unsafe about catching it to and from Universal City.
Our room had two queen beds and offered a view of the Kodak Theatre and Hollywood Blvd.
The room was spacious, well presented and very comfortable.
The hotel also offers a swimming pool and gym...although we did not use either as we were out and about the whole time.
We are returning to the States next year in May and have booked to stay at the start and end of our trip..very much looking forward to it.