I sort of thought bed bugs were mostly hype before I stayed here. I brought my family to LA for my best friend's wedding. I missed his bachelor's party because I was dealing with the bed bug debacle (I couldn't leave my wife and child in this room while I went carousing around with the boys). After notifying management about the infestation, they sent 3 people over to confirm the infestation.
They offered to move us to another unit, but it took too long to prepare the other unit. By 11pm local time (1am Central time) my 2 year old was catatonic. We checked out of Oakwood altogether and moved to a hotel.
The staff eventually refunded our money without a big hassle, which I appreciate. The staff were professional by and large. I have stayed at other Oakwood properties in northern VA and had no problems. This property is probably an aberration.
Many of the studios (i.e. Warner Bros.) put people up for extended stays in these units. There are enough people in an out of these apartments that an infestation was probably inevitable. Nevertheless the condition of the mattress (rips and tears) lead me to think that they don't maintain and/or replace their mattresses frequently enough.
All in all, I would not stay at this property again, as the bed bug infestation has caused my family quite a bit of stress (we've had to go to great lengths to de-bug our clothing and our luggage). In fairness, on the other hand the staff do seem to be professional and well-trained overall.
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- Also Known As:
- Oakwood Toluca Hills Hotel Los Angeles