I stayed at the Elan Hotel nearly one year ago, and wrote an "average" review on Trip Advisor. This was primarily due to the size of the room; the standard King being too small for my boyfriend and I.
The manager, Joel, took the time out of his schedule to call me and discuss my stay; learn more about my overall experience. It was a very positive exchange. He invited me to come back to the Elan and try a Junior King Suite, as he felt these accommodations would better suit my traveling needs. He threw in a couple of perks for further incentive.
Joel was RIGHT! My boyfriend and I LOVED the Junior Suite. The room is spacious, warm and cozy. We loved the room so much, we actually bought dinner and wine at Whole Foods, and dined IN the room one night! The beds are VERY comfortable. We slept in all three mornings. Very quiet. Did not hear anyone.
Our room did face the Courtyard, which also provided a "quiet" experience, as we were not off Beverly Boulevard or the street.
We enjoyed the wine/cheese appetizers one evening. This area off the lobby (front desk) is warm and inviting. Very charming and European in flavor.
The staff, as always, was exceptional. You can tell each one is committed to making your stay comfortable and exceptional. Props to Michael who really took an interest in our visit!
The location is wonderful as many others have expressed. I shopped at the Beverly Center one afternoon; there are a number of good restaurants all within walking distance. We saw Book of Mormon at the Pantages theater. Took us 15 minutes to drive there, with traffic!
I used to live in a Condo in Chicago; a high-rise off Lake Shore Drive. There was a door-man available 24-7 and our cars were valet-parked by amazing attendants. As I was leaving the Elan Hotel our final morning, I realized that the Elan made me feel as I did when I lived in my condo in Chicago: Taken Care Of. I actually felt as if I was “home”.
We are already booking rooms for our next visit in February 2013. We can't wait!
Thanks to everyone at the Elan for making our stay so comfortable. Happy Holidays!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.