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Four Points by Sheraton Los Angeles International Airport
3.5 of 5 Hotel   |   9750 Airport Blvd, Los Angeles, CA 90045 (Westside)   |  
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Ranked #72 of 318 hotels in Los Angeles
boston
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“mess!”
1 of 5 stars Reviewed July 31, 2013

We went here last week, to stay while we brought my grandson to find an apt in LA, for school. The bathroom was disgraceful, someone else's hair clogging the tub, lights not working, scum all around the sink..We complained and were given free breakfasts, and promised the room would be better. The room was never cleaned better, and our keys locked us out 7 times in 4 days, with trips down to front desk to replace them..If you're smart you will stay clear, very clear of this place. One good thing, the wait staff in the Dining Room, and Pub were excellent.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
Yikes! The basic expectation we have for a hotel stay is that the room will be clean and well-maintained. Finding your room in that condition must have been extremely frustrating and I'm sure set the tone for your stay. In your shoes I also would have been extremely upset. You have my sincere apologies!!! Best! Phil GM
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (377)
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New York City, New York
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 31, 2013

I've stayed at this hotel about 6 times and it is a great airport hotel as it is convenient and offer a great deal of amenities. If you stay in the old wing the room is old and depressing and has a musky oder but if you stay in the new renovated wing on the preferred floor it is another world

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
I sometimes feel like a broken record on my responses so I apologize if you've read this same type of response a few times. All 566 rooms in the Hotel are recently renovated. We finished the last room in May 2012. This includes our Traditional rooms category in our Center Tower. The Center Tower is an enclosed exterior corridor. The rooms have a good ceiling height are clean, spacious and well-appointed but their only window looks out to the corridor. All the other rooms in the hotel are Deluxe or Suites. If you are looking for the best value option try our Traditional rooms. If you don't want a room with a window looking into the hallway I would suggest booking a Deluxe room at a small premium. Even then we are a great value at LAX.

Thanks for taking the time to do the review. Thank you for your business. We hope to be welcoming you back very soon! Best!!! Phil GM
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Vancouver, Washington, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 30, 2013

We had a late check in around 1am and were directed to the rear parking lot to park, after driving around we discovered there was no parking and we were directed to park in Vallet Parking. We were helped into our room thankfully as we had 2 small children and 8 pieces of luggage.
Decent recovery with a nice room however.

Room Tip: ask for a corner room as they are larger.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
It's funny how arrival can make all of the difference. Tired at 1 am we don't want to pull into a hotel and find all of the parking spots taken. It just sets us off. Even though the recovery was to get you into valet and help you with the kids and luggage...into a nice room, the stay was tainted as "not the best place I have been to". This is completely understandable. Next time we'll have a parking space and we'll work on a five-star review. All the best!!! Phil GM
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Exton, Pennsylvania
1 review
5 of 5 stars Reviewed July 30, 2013

1) Room was bigger than I thought for just a single room. Bathroom was larger than normal.
2) service was great - had an issue and they resolved it right away.
3) check in was great - clerk named Tyron gave my kids some cookies; helped us w/ parking for our guests...got my two sisters rooms on the same floor I was, so we could be close.
4) Food at Brewster was good.
5) location was handy for returning rental cars.. they were less than 5 minutes away.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
First off, thank you very much for recognizing Tyron. He's a great guy and what kids (of all ages) don't love cookies!!!! I'm super glad you enjoyed your stay and we were able to meet and exceed your expectations. I hope we'll see you back soon! Best!!! Phil GM
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San Francisco, California, United States
1 review
5 of 5 stars Reviewed July 30, 2013

I did not expect this Four Points to have as good of service as it did, assuming a hotel near a hotel would be hectic and busy. However, we were treated with hospitality right from the moment we stepped foot in the hotel lobby. The man in the front desk, Tyron, was especially helpful by explaining things thoroughly and cracking some jokes along the way to keep the mood light and personal. Service in a hotel is greatly undervalued, and I will definitely consider coming back to this hotel the next time I visit Los Angeles!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
Two in a row for Tyron!!! You guys really make my day by giving me the opportunity to give KUDOs to one of our Stars! The Front Desk staff is on the front line, standing all day, and handling every check-in in a way that addresses the needs and expectations of the guest that is in front of them. They are my heros and they need the positive reinforcement. All the best!!! Phil GM
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Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 29, 2013

I loved this hotel. Really close to the airport with a clean shuttle. The hotel was very nice with modern rooms. Comfortable beds and soft towels. My one complaint would be there was no pantry in the lobby to buy food and also no snacks machines anywhere on the premises. I checked in very late and had just a few hours to sleep before my flight and had no time to go get food. So bring a bag of chips and its a perfect stay.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
We love your review!!! Thank you! You make a great point. The gift shop is closed, Brewster's closes at 1 am for food and the 24 hour room service is probably overkill. I'll look into stocking some packaged snacks for emergencies. All the best!!! Phil GM
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Detroit, MI
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 29, 2013

Got this hotel by chance on Priceline - needed a hotel for 1 night - hotel was a great deal for the price I paid and the staff was very friendly. Tyron at the front desk chased me down into the parking lot because I left my keys on the counter at the front desk. The Brewster's restaurant/bar was pretty good for a hotel restaurant, had some beer and a burger, service was also friendly.

Room Tip: sign up online for the free Starwood preferred guest program to get a free upgrade
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
One problem with going on vacation is that the Trip Advisor reviews keep coming in and I need to catch up on my thanks and praises. This is #3 for Tyron and we will definitely give him the recognition he deserves! I'm glad you enjoyed Brewster's and I hope you were able to find a great beer to compliment your burger! All the best!!! Phil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Four Points by Sheraton Los Angeles International Airport

Also Known As:
Four Points By Sheraton Los Angeles International Airport Hotel Los Angeles
4 Points By Sheraton Los Angeles International Airport
Four Points By Sheraton Los Angeles International Airport Hotel
Four Points Los Angeles
Sheraton Los Angeles
Los Angeles Four Points
Los Angeles Sheraton
Address: 9750 Airport Blvd, Los Angeles, CA 90045
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in Los Angeles
#59 Family Hotel in Los Angeles
#72 On the Beach Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Los Angeles International Airport 3.5*
Official Description (provided by the hotel):
Our LAX Hotel is conveniently located near the airport for quick access before and after your flight. Four Points Los Angeles Airport Hotel offers shuttle service to and from the airport. ... more   less 
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