We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel ..Depending which wing you stay in” 3 of 5 stars
Review of Four Points by Sheraton Los Angeles International Airport

Save Saved
You added Four Points by Sheraton Los Angeles International Airport to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Four Points by Sheraton Los Angeles International Airport
3.5 of 5 Hotel   |   9750 Airport Blvd, Los Angeles, CA 90045 (Westside)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #90 of 323 hotels in Los Angeles
New York City, New York
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
“Great Hotel ..Depending which wing you stay in”
3 of 5 stars Reviewed July 31, 2013

I've stayed at this hotel about 6 times and it is a great airport hotel as it is convenient and offer a great deal of amenities. If you stay in the old wing the room is old and depressing and has a musky oder but if you stay in the new renovated wing on the preferred floor it is another world

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
I sometimes feel like a broken record on my responses so I apologize if you've read this same type of response a few times. All 566 rooms in the Hotel are recently renovated. We finished the last room in May 2012. This includes our Traditional rooms category in our Center Tower. The Center Tower is an enclosed exterior corridor. The rooms have a good ceiling height are clean, spacious and well-appointed but their only window looks out to the corridor. All the other rooms in the hotel are Deluxe or Suites. If you are looking for the best value option try our Traditional rooms. If you don't want a room with a window looking into the hallway I would suggest booking a Deluxe room at a small premium. Even then we are a great value at LAX.

Thanks for taking the time to do the review. Thank you for your business. We hope to be welcoming you back very soon! Best!!! Phil GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,058 people have reviewed this hotel

Traveler rating
    634
    667
    410
    209
    138
See reviews for
407
443
301
626
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (399)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Vancouver, Washington, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 30, 2013

We had a late check in around 1am and were directed to the rear parking lot to park, after driving around we discovered there was no parking and we were directed to park in Vallet Parking. We were helped into our room thankfully as we had 2 small children and 8 pieces of luggage.
Decent recovery with a nice room however.

Room Tip: ask for a corner room as they are larger.
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
It's funny how arrival can make all of the difference. Tired at 1 am we don't want to pull into a hotel and find all of the parking spots taken. It just sets us off. Even though the recovery was to get you into valet and help you with the kids and luggage...into a nice room, the stay was tainted as "not the best place I have been to". This is completely understandable. Next time we'll have a parking space and we'll work on a five-star review. All the best!!! Phil GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exton, Pennsylvania
1 review
5 of 5 stars Reviewed July 30, 2013

1) Room was bigger than I thought for just a single room. Bathroom was larger than normal.
2) service was great - had an issue and they resolved it right away.
3) check in was great - clerk named Tyron gave my kids some cookies; helped us w/ parking for our guests...got my two sisters rooms on the same floor I was, so we could be close.
4) Food at Brewster was good.
5) location was handy for returning rental cars.. they were less than 5 minutes away.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
First off, thank you very much for recognizing Tyron. He's a great guy and what kids (of all ages) don't love cookies!!!! I'm super glad you enjoyed your stay and we were able to meet and exceed your expectations. I hope we'll see you back soon! Best!!! Phil GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
1 review
5 of 5 stars Reviewed July 30, 2013

I did not expect this Four Points to have as good of service as it did, assuming a hotel near a hotel would be hectic and busy. However, we were treated with hospitality right from the moment we stepped foot in the hotel lobby. The man in the front desk, Tyron, was especially helpful by explaining things thoroughly and cracking some jokes along the way to keep the mood light and personal. Service in a hotel is greatly undervalued, and I will definitely consider coming back to this hotel the next time I visit Los Angeles!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
Two in a row for Tyron!!! You guys really make my day by giving me the opportunity to give KUDOs to one of our Stars! The Front Desk staff is on the front line, standing all day, and handling every check-in in a way that addresses the needs and expectations of the guest that is in front of them. They are my heros and they need the positive reinforcement. All the best!!! Phil GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 29, 2013

I loved this hotel. Really close to the airport with a clean shuttle. The hotel was very nice with modern rooms. Comfortable beds and soft towels. My one complaint would be there was no pantry in the lobby to buy food and also no snacks machines anywhere on the premises. I checked in very late and had just a few hours to sleep before my flight and had no time to go get food. So bring a bag of chips and its a perfect stay.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
We love your review!!! Thank you! You make a great point. The gift shop is closed, Brewster's closes at 1 am for food and the 24 hour room service is probably overkill. I'll look into stocking some packaged snacks for emergencies. All the best!!! Phil GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, MI
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 29, 2013

Got this hotel by chance on Priceline - needed a hotel for 1 night - hotel was a great deal for the price I paid and the staff was very friendly. Tyron at the front desk chased me down into the parking lot because I left my keys on the counter at the front desk. The Brewster's restaurant/bar was pretty good for a hotel restaurant, had some beer and a burger, service was also friendly.

Room Tip: sign up online for the free Starwood preferred guest program to get a free upgrade
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
One problem with going on vacation is that the Trip Advisor reviews keep coming in and I need to catch up on my thanks and praises. This is #3 for Tyron and we will definitely give him the recognition he deserves! I'm glad you enjoyed Brewster's and I hope you were able to find a great beer to compliment your burger! All the best!!! Phil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, MD
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 28, 2013

A few years ago this hotel had a major remodeling that upgraded the room decor and lobby significantly. The staff are pleasant and accommodating, the rooms are large and airy, the beds are extremely comfortable and the showers are very nice. What more could you ask for at an airport hotel?

In addition, the restaurant is very good for breakfast and the shuttle van departs frequently for the airport.

All in all a great place to stay at the airport.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, August 5, 2013
Thank you for your kind words and for your participation on Tripadvisor. We are, at the end of the day, a square meal square deal hotel. I hope that 9 times out of 10 we exceed expectations and thereby become a Great Value. Who isn't looking for a great value these days. All the best!!! Phil GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Four Points by Sheraton Los Angeles International Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Los Angeles International Airport

Address: 9750 Airport Blvd, Los Angeles, CA 90045
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Best Value Hotel in Los Angeles
#45 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Los Angeles International Airport 3.5*
Official Description (provided by the hotel):
Our LAX Hotel is conveniently located near the airport for quick access before and after your flight. Four Points Los Angeles Airport Hotel offers shuttle service to and from the airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, BookIt.com, Starwood, Tingo, Travelocity, BookingOdigeoWL, Reservation Counter, Hotels.com, Priceline, getaroom.com, TripOnline SA, Otel and Venere so you can book your Four Points by Sheraton Los Angeles International Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Points By Sheraton Los Angeles International Airport
Four Points By Sheraton Los Angeles International Airport Hotel Los Angeles
Four Points Los Angeles
Sheraton Los Angeles
Los Angeles Four Points
Los Angeles Sheraton

Owners: What's your side of the story?

If you own or manage Four Points by Sheraton Los Angeles International Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.