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“Wonderful stay” 5 of 5 stars
Review of The Ritz-Carlton, Los Angeles

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The Ritz-Carlton, Los Angeles
5.0 of 5 Hotel   |   900 West Olympic Blvd., Los Angeles, CA 90015 (Downtown)   |  
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Experience LA in Style
Ranked #9 of 322 hotels in Los Angeles
Indianapolis, Indiana
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Wonderful stay”
5 of 5 stars Reviewed September 3, 2013 via mobile

We had a wonderful overnight at the Los Angeles Ritz Carlton while attending a Hollywood Bowl show. The service was very good, especially Olga who upgraded our room after we could not get into a designated room by 2pm. Dinner at WP24 was delightful and they were very accomodating of our time constraint to arrive at the show in a timely manner. Overall, an exceptional experience and we look forward to a return visit.

Stayed August 2013, traveled as a couple
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232 people have reviewed this hotel

Traveler rating
    159
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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  • Spanish first
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English first
Atlantic Beach, North Carolina
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 31, 2013 via mobile

services and staff was great however this location didnot work for me and may work for someone else! I how ever will not be returning,i was very unhappy with the quality of the food which was boring,lack flavor and taste. Rooms were small when compared to the location in st Thomas. It really felt like a down grade

  • Stayed July 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 29, 2013

Well what a great stay at this lovely hotel in downtown los Angeles.. from the moment we arrived we were treated with the upmost professionalism from the front desk staff who took care of our every need from the moment we arrived...
At check in we were kindly taken to the club lounge whilst our room was being prepared as we had arrived early that day and wow what a difference the manner of sincere caring staff make to your stay at this hotel .. from Ashlee the club lounge manager who was wonderful throughout and also troy who was a great person who shared his knowledge of the hotel and the surrounding restaurants etc. which came in very useful indeed.... our room had a very slight tech problem with the air con system and due to this fault the hotel manager which I hope is martin from Germany ?? kindly upgraded us to a suite which was amazing... wow the best views in la and a bottle of champagne to enjoy as well which was kindly sent up that evening for my daughters birthday .... the club lounge daily served up different menu for lunch dinner and always a great selection for breakfast.. the evening was a choice of fine wines cocktails or even the best bud light served ice cold in the glass from troy which was just heaven after a day out sight seeing etc...I keep mentioning troy but all the staff at this unique hotel were all very professional and polite and a pleasure to stay with.. nothing was a problem and nothing could not be taken care off.. the roof top pool was amazing and the spa!! the whole place was simply faultless throughout our stay.. we cant wait to visit los Angeles again soon and there is only one place we will be staying and of course that is the Ritz Carlton la.. thanks again for a great end to a wonderful holiday ..

Room Tip: Hollywood sign view..
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 23, 2013

This property along with the JW Marriott that is attached are a huge upgrade for the downtown LA Hotel options. Most hotels in downtown are old and tired and should be avoided at all costs. This property is very nice as long as your expectations are not counting on a traditional Ritz hotel. This property is built for the owners of the condos first and for hotel guests second that is the opposite of most Ritz properties. The lobby, number of hotel floors are similar to the Ritz Residences at other locations. JW Marriott better bet if you want a hotel feel.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palos Verdes Estates, California
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 21, 2013

Thank you Ritz, you are fast becoming my favorite luxury chain. We came for one night to attend a concert at Staples center and had tweens along. From our arrival the service was fantastic, as we were upgraded to a suite because the room wasn't quite ready. Please get the club level. Ashley was wonderful and even sent us special Taylor Swift cookies! Everyone went out of their way to help us and the view was amazing. Quiet and comfortable night's sleep!

Room Tip: Level 24 was very nice.....club level room is well worth it!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 11, 2013

Awesome place to stay, from the moment you arrive until departure this place is 5 star! Pretty unbelievable how there can be any negatives.... We were here one night for a concert (Aug 8) at the Staples Center and the location couldn't be better!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, North Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 29, 2013

Exceptional staff and great location. Next to the Staples center and connected to the Marriott. Absolute best view of the LA skyline is from the Ritz Carlton. We were told the Ritz is the tallest building in LA and I believe that to be accurate. Everything about our stay was perfect: room service, concierge, bell, valet and front desk personal all do a fantastic job.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Ritz-Carlton, Los Angeles

Address: 900 West Olympic Blvd., Los Angeles, CA 90015
Phone Number:
Location: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Los Angeles
#4 Luxury Hotel in Los Angeles
#5 Business Hotel in Los Angeles
#9 On the Beach Hotel in Los Angeles
#12 Family Hotel in Los Angeles
#23 Romantic Hotel in Los Angeles
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Los Angeles 5*
Reservation Options:
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Also Known As:
The Ritz-Carlton, Los Angeles Hotel Los Angeles

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