Stayed here for a conference and tagged an a few extra days for vacation. I agree that staff not nearly as attentive as with other ritz properties we have stayed at. They are busy and treat you briskly. Valet parking is expensive for visitors. Pool area is small but nice. Pool waitstaff was too busy to take our order so had us use the phone to call room service. The only reason to stay here is the location. Great place to stay to catch a kings game which we did. The rooms are nice, bathroom especially well appointed. Comfortable bed. Service a thumbs down.