Last year we checked into the Ritz Carlton Hotel located on 900 West Olympic Blvd Los Angeles, CA 90015 on August 11, 2012. Upon arrival we drove to the front entrance door and waited for someone to help us with luggage and valet parking but no one showed up so my partner and I decided to drop me off with the luggage at the front door. After struggling carrying all the luggage to the front desk, I asked where is everyone and how come the bell man was just standing inside the lobby watching me carrying the luggage without offering any help. An apology was given quickly and the concierge singled the bell man to help, little I knew what was coming my way next.
On August 13, 2012 we checked out, we packed all of our luggage and I placed my new Rolex watch back in its box and placed it in my Handbag which I keep with me at all times because it holds all of my valuables, I called valet parking to bring the car to the front and we went downstairs to check out but this time the same bell man was waiting at the lobby to help us with the luggage.
The bell man was eager to help this time and while I opened my handbag to check out our next trip information to San Diego, I placed my handbag on top of the big luggage at the same time my partner was calling on me with a question, in less than a minute I turn around and both luggage were gone so I run outside to see both bags being loaded inside the trunk of the car and the bell man assuring me that all bags are safe inside the car, I handed him a $20 tip and we take off to San Diego. We arrive at our next destination but right after we opened the trunk I realized my handbag was open. We checked into our room and the first thing I noticed my Rolex box was gone with my watch inside it.
I immediately called the Ritz hotel and explained what happened asking to also check our room in case I dropped off the box there. They said they will, and they did call me back in few hours to tell me nothing was found and there is nothing they can do if I did not actually see anyone taken it.
A couple of days passed and I after I got over my shock, I remembered that the box was indeed inside my bag whenI last opened my handbag in the lobby because my hand touched the hard box and I remember feeling the actual box so I called back the hotel security but this time they were much less eager to help and wanted nothing to do with it. I was told there is nothing they can do and to feel free to sue the hotel if I like.
So, I word of caution: never lose sight of your luggage and be very worry checking into this hotel.
Best of luck,
Don't check in.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.