This was my first stay at a Ritz-Carlton, and it was because the JW Marriott next door was booked solid for a conference in the LA Convention Center across the street. Overall, I was very pleased with the room and personal amenities, but the facilities could use some more care.
Location: Across the street from the LA Convention Center, in the Nokia LA Live complex, sharing the same building with the JW. Don’t be fooled by the skyscraper - the hotel rooms are actually just Floors 23 to 26, with the other floors being condos. Unlike Vdara, the Ritz-Carlton condo-hotel setup does not currently have a way for the tenants to rent-out their units to hotel guests when available. This is very unfortunate, because there are only about 100 rooms available for hotel guests, and during conferences and events, these rooms fill up very quickly -- and, most of the condo units in the 50-something odd floors are empty.
Room: In-room HVAC unit was a bit noisy, quite unfortunate, given that the building is only about two years ago. Engineer couldn't fix it. Bed was excellent. Closet with the usual hangers (heavy wooden), but also included shoe polish and brush and an umbrella -- and a very fluffy and comfy bath robe. Room decorations featured a very intriguing wire-sculptured lamp. Turndown service not requested, but arrived in room in evening to music in the room, slippers placed on a towel next to bed.
The advert-muzak on the TV was cheesy-idealistic, but really made a point about Ritz-Carlton service and care -- “let us launch a global search for your lost laptop [read: the possibilities are endless].”
Bathroom: Standard luxury hotel separation of toilet with the bath facilities, separate (rain) shower with shower extension cord and tub. I was pleasantly surprised that a natural (though imported from China) sponge was one of the personal amenities offered on the shower tray. The TV in the mirror was also a nice touch, although situated in an odd location in-between two sinks to be practically useless as a screen.
The hotel staff was very intelligent and knew what they were doing -- even on the night shift.
Late Night In-Hotel Food: Room service stopped at 11 PM, and the only restaurant was the WP. WP only had their lounge menu at the time, and every single item was fried - some healthy alternatives would be nice.
Fitness Room: The usual fitness machines with TVs and a selection of weights and yoga matts. Bottled water with cheap promotional earphones (some melted or distorted) in packages.
Pool: open-sky, on a lovely mid-level skyscraper, breezy.
This was almost my first 5-star review, except the hotel staff was apparently courteous only for the "time paid". I checked out just before 4 PM, where I was greeted by staff who addressed me by name. When I returned just a little over two hours later to pick up my luggage and catch Amtrak, I asked if the towncar was in. Instead of telling me the availability of the town car, the (new) attendant acted as if he didn't know what I was talking about, directing me to the taxi queue outside. While arriving instantly, the summoned taxi was a sub-par mini-van (unsavory upholstery, missing seats, no AC, fumes), and the driver cursed when I handed him a credit card, after having taken the long route to Union Station ($30). He did not have the tools to take a credit card (has never heard of Square), so he ended up writing my credit card number down.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.