In summary: I paid less than $75/night for a king room. At that price this hotel was a reasonable value considering the various pluses (location and price) and minuses (overall quality of experience). This is definitely not a 'hotel' experience but at the right price it would be a reasonable trade-off if you are prepared and informed.
The hotel location is pretty convenient for getting around and it’s close to a red/purple line train station. There are no good restaurants in the immediate area so you need to drive to eateries and entertainment. This is an apartment building converted into hotel rooms.
Room and condition:
I had a top floor corner king room and the room was reasonably clean and quiet(ish) – it’s definitely an urban location with the associated noise but that’s the location. The feel/look is modern but the finishes are budget and are showing wear and tear already. They have added hooks and towel ladder in the bathroom so there is now somewhere for towels (but the hook was loose on the wall). I wasn’t impressed with the polyester (60%) / cotton (40%) sheets – in hot weather who wants to sleep on the equivalent of plastic wrap. There were four light bulbs burnt out in my room at check-in. The general level of service and my not caring much about light levels is why I didn’t report the burnt out bulbs – all I’d say is that I’m surprised housekeeping never noticed. I did advise the desk at check-out so they could deal with it before the next guest.
Front desk is always staffed and staff were friendly however this is definitely not a “hotel” experience. The staff were young (and seemed inexperienced) and usually unable to help with questions like “is there a mailbox nearby?”, “how much is the bus?”, or “is the wifi down?”.
There is no hotel safe/lock box and nothing in the rooms so if you are an international guest be prepared to drag your passport around LA with you.
Complaint: I emailed the hotel multiple times before travelling to find out how they handled late night check-ins – none of my 4 emails received a response and I was using the email link on the hotel web-site. I finally phoned and was told that it was no problem – the front desk was always staffed and I could just check-in. Unfortunately what they did not tell me is the ‘front desk’ is on the second floor of the hotel and that they lock the hotel at night and there is no doorbell/buzzer. I nearly traveled without my cellphone – thank goodness I had it with me as you have to CALL the hotel to get in so you can check-in. Some more detailed information about late night check in would have been helpful. When I got in the staff member on duty told me I should have beeped my car horn – at 1:30 am, inches from the hotel where people were sleeping. Not impressed.
Internet/wifi was constantly weak and I kept losing the signal – there is no good location in the hotel were you will get a stronger signal (I did ask – repeatedly).
Parking – not enough spaces for the number of rooms so whenever they are full – like weekends – you will end up double parked and must leave your keys with the front desk for them to move your car as needed.
- Official Description (provided by the hotel):
- Set in the heart of Los Angeles, two blocks from Wilshire Boulevard, Shelter Los Angeles is a 48-room boutique hotel filled with spacious, comfortable, and soothing rooms. Designed by Lisa Strong, the hotel features contemporary interiors, luxurious bedding, dark hardwood floors, and stylish bathrooms. AMENITIES Welcome Gifts/ Hardwood Floors/ 32” LCD Flat Screen Televisions/ Complimentary High Speed Internet/ Individual High-Definition Receivers with over 100 Television Channels/ I-Home I-Pod Docking Stations ... more less
- Reservation Options:
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- Also Known As:
- Shelter Hotels Los Angeles Hotel Los Angeles