We live down in Orange County, about 45 minutes from L.A.'s East Side. Last weekend we were invited to a private party in Los Feliz and decided to try out the El Tres instead of driving back home late at night. What a letdown!
At well over $300 per night, the El Tres is not cheap by L.A. standards. In fact, for the night in question, the El Tres was not only considerably more expensive than the W Hollywood a few blocks away, but even the Peninsula in Beverly Hills would have been less pricy. The main thing that swayed us in favor of the El Tres was the "Daily pastry delivery" prominently advertised on their web page. Having fresh pastries delivered on a Sunday morning is precisely my idea of a romantic weekend getaway.
So our biggest irritation in the morning was that no pastries showed up at our door. We checked multiple times. Since there is no staff on the premises, we couldn't ask anyone either. Frustrated, we eventually left and hunted for a breakfast place in Silverlake.
After coming home, we immediately got an email "hope you enjoyed your stay" from the El Tres. I responded by pointing out the missing breakfast. When I did not receive any response after 2 days, I sent a second email. Below is their response, verbatim
---- begin quoted email
Apologies for the delayed response. We discontinued the service a few weeks ago due to lack of popularity and food waste. We are in the process of updating our website and printed materials. We will credit your bill $1.50 per day of your stay.
We hope that this did not put a damper on your stay at El Tres Inn, and hope to see you again soon. I will email you a copy of your updated receipt reflecting the credit.
El Tres Inn
---- end quoted email
Quite obviously, she doesn't get it. This is not about money - offering to refund less than one half of one percent of the overnight price is just adding insult to injury. The El Tres is priced at luxury level but it doesn't provide any.
There are other signs that the El Tres "doesn't get it". Lots of printed signs displaying prices actually. Almost wherever you look in the El Tres, you will find something for sale. Open the medicine cabinet in the bathroom and you will find not only supplies, but also a price list. Items that are typically provided for free at luxury hotels will cost you money at the El Tres.
Everything is for sale at the El Tres. Books, bathrobes, coasters, even the vinyl records… Find a price list in the kitchen, too.
None of this instills a feeling of being pampered. Add to this the very substantial noise from the bar below and the location on a busy street in a location where you wouldn't take your children. This is not a good neighborhood by any imagination. Even the size of the suite we had (Dos) is not all that special - yes, there was a separate kitchen/living area, a TV niche, and a separate bedroom, but the aggregate square footage isn't more than a typical bedroom in many west side hotels.
So I am wondering if the El Tres actually ever has repeat customers. Because it is rather pedestrian accommodation at luxury prices.
- Official Description (provided by the hotel):
- El Tres Inn - Silver Lake only Luxury Inn located by the Historic 5 point Intersection of Sunset & Hollywood.... private ~ urban ~ self-catered luxury suites ~ comfortable ~ romantic get-away. ... more less
- Also Known As:
- El Tres Hotel Los Angeles