I stayed here back in 2011 and my stay was wonderful so I decided to try it again. Bad idea! I checked in on Monday, August 12, 2013 and the representative was friendly; however, I did not find that to be true throughout my visit. The breakfast was okay, nothing exciting. On Friday, August 17, 2013, I returned to my room around 3:50pm and I was shocked to see my room in the same condition I left it that morning. I had tickets to a game in downtown LA, so I wanted to shower and be on my way as soon as possible. At 4:00pm there was a knock at my door. The person asked if someone could come in and clean my room. I said give me 10-15 minutes to take a quick shower. She said the person leaves at 4:30pm. I rushed to take a shower and upon leaving my room I did not see anyone from housekeeping. I stopped by the front desk on my way out to ensure my room would be cleaned. The front desk representative assured me that the ladies had not left and my room would be cleaned. Upon returning to my room around 11:00pm, my room was the same way I left it earlier. No one bothered to clean the room. At that point not only was it late, I was tired and my flight was scheduled for 7:30am. I called the front desk to express my frustrations. The representative (I believe to be the manager) asked if I had left the "do not disturb" sign on my door. I said no and he said he was sorry and asked what I wanted him to do about it. I said I needed someone to come and clean my room. He said he was sending someone up. I went to give him an overview while the person cleaned my room. The manager appeared to be upset that I was not in my room waiting on the person to clean my room. He said I needed to go let the person in to clean my room. I went back to my room and someone came in and put towels in the bathroom and removed the trash. Needless to say, I will not stay here again. That was poor service. I paid the same as everyone else staying there and yet I did not get the same service as every other paying customer. The manager could have even offered to place me in a different room if he had no one to clean my room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write our property a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We apologize for falling short of your expectations especially with the housekeeping and customer service you received. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.
We value you as our guest and we hope to have the opportunity of hosting you again in the future so we can provide you a better experience..
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.