After being reassured a recent renovation cured the many problems (smelly bathrooms, stained carpeting, LOUSY service (front desk and room service), and noisy rooms) that plagued this hotel, I made the mistake of giving them another chance. WRONG thing to do! Service is still horrid! I waited 10 minutes to check-in (at 10:00 at night) while the front desk clerk, all the while smiling at me and saying "one minute", carried on a conversation with who could only be assumed as a very close boyfriend. After that I was checked in and was given the farthest room from the elevator, only to find out it had 2 double beds versus the requested king size (this is the 4th room - and last - I've booked through the Internet and all 4 have had lousy locations! Hello American Express Travel!). I called the front desk, and after no answer following the 30th ring, I went back down to the front desk to find the clerk again on her cell phone. It only took her 5 minutes this time before I was told there were no king rooms available. Room service the following night took 45 minutes – for a $18 hamburger – and it was COLD!
The next morning I registered a complaint with someone who claimed to have been the general manager and found his response rather amusing. He basically, in so many words, said that not EVERYONE can be pleased! A very novel idea I thought, coming from a hotel manager, whose mantra is if you don't like it, I'll fix it. Riiiggghhhttt!
What angered me more was that there was NO attempt made to check and see if there WAS a king size room available (I didn’t mention the poor room service to him. Good thing as he probably would have told me there’s a nice Carl’s Drive thru two blocks away!). I was left to feel I should be grateful I had a room at all. This was NOT the Oscar's week and the hotel looked relatively empty (I now know why!).While this is not the manager’s fault, salt was poured on the wound when while waiting for my ride, a fellow guest said that this isn't bad for the location, a Courtyard, and a $79 per night rate. I was paying $229 - for a room I didn't even want! I bet SHE got my king size bed.....
Needless to say, STAY AWAY from this hotel. I doubt Motel 6 would want this property to share its name!
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- Also Known As:
- Courtyard Los Angeles Century City / Beverly Hills Hotel Los Angeles
- Courtyard Century City
- Los Angeles Courtyard
- Los Angeles Marriott