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Courtyard Los Angeles Century City / Beverly Hills: Traveler Reviews

3.0 of 5
10320 West Olympic Boulevard, Los Angeles, CA 90064 (Century City)
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Courtyard Los Angeles Century City / Beverly Hills
Ranked #65 of 300 hotels in Los Angeles
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279 reviews from our community

Traveler rating
    103
    93
    43
    22
    18
See reviews for
Families
72
 
Couples
48
 
Solo
30
 
Business
89
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good location, poor hotel experience”
2 of 5 stars Reviewed November 16, 2012

One thing I expect when I stay at a chain of hotels like Courtyard is consistency. I almost always get it, but not here. The hotel appears to be a set of converted apartments or motel. I stayed in room 349- which the entrance was in the outdoor stairwell. The rooms are incredibly loud from the street, and dated. Mine had two non-functioning lamps, and felt like an off the strip vegas hotel. I still like Courtyards overall, but not this one again.

The front desk service was not rude, but was not friendly either. Basically just looking to finish up their shift.

On the plus side, the guys at the valet parking seemed genuinely happy, and were my highlight of the trip. They always addressed me by name, and ran for my car. Love that. Just wish the rest of the hotel could gleam off some of their enthusiasm.

Room Tip: The rooms with the balcony are loud, and the other rooms windows face a public patio. At eye level...
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Hatcherdogg about Courtyard Los Angeles Century City / Beverly Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCCBH, General Manager at Courtyard Los Angeles Century City / Beverly Hills, responded to this review
November 19, 2012
Dear Hatcherdogg,

I am sorry to hear you found the staff rude. I would love to be able to address this specifically and would ask that you give me a call so I can personally understand your concerns 31-556-2777. Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queen Creek, Arizona
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“"Supply and Demand" fee”
3 of 5 stars Reviewed November 15, 2012

I booked this through my Marriott Rewards e-certificate that I receive annually as a Marriott Visa card holder. It's an outstanding benefit since it gives you a Category 5 hotel reward. And this hotel happened to be a Category 5 hotel with a rate of $259 for the night, my annual $79 Marriott Visa membership saved me $180...outstanding! Well, it actually saved me $167 because the hotel charged me a $13 "supply and demand" fee. A what? Yes, a supply and demand fee. The hotel could give numerous explanations on this fee but what they are saying is they will charge it because they know you will pay it. I shake my head and laugh at the same time because it's ridiculous and genius at the same time.

The car attendant/valet was friendly. The lobby was small but designed well. People were great. The room was clean, spacious with an interesting decor of window blinds throughout the property. Bed was comfy. Bathroom was small. Overall, it was a fine experience minus the supply and demand fee. Great location.

Parking is $18 for self or valet.

Room Tip: Rooms *49 and *50 put you at the far end of the hotel and in the stair well corridor. Strange. I'...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Brad H about Courtyard Los Angeles Century City / Beverly Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCCBH, General Manager at Courtyard Los Angeles Century City / Beverly Hills, responded to this review
November 19, 2012
Dear Brad H,

I am glad you found the staff helpful and your rewards redemption worth while. It is a treat to be able to use your points for a free night. With respects to your comments about supply and demand fee, I am not quite sure what you are talking about and invite you to call me at the Hotel to discuss further (310-556-2777). Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville Centre, New York
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Location/Great Place”
5 of 5 stars Reviewed November 13, 2012

This hotel has fantastic service, warm friendly personnel, clean, updated and an all around great place. Special shout out to the valets who were so pleasureable every day and sometimes many times a day. Its a great location for any tourists, its a safe and quiet neighborhood

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ophelia524 about Courtyard Los Angeles Century City / Beverly Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCCBH, General Manager at Courtyard Los Angeles Century City / Beverly Hills, responded to this review
November 14, 2012
Dear ophelia524,

I am so glad to hear you enjoyed your stay and the hotel. The staff will be pleased to know they stood out and received this feedback. We look forward to your future stays when in West Los Angeles. Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
“AHA”
5 of 5 stars Reviewed November 7, 2012

Great hotel...excellent service...totally worth it! The location of the hotel was very convenient...nice neighborhood...I enjoyed the valet parking...room service was great...cleaning ladies very accommodating and helpful...

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TAREK A about Courtyard Los Angeles Century City / Beverly Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCCBH, General Manager at Courtyard Los Angeles Century City / Beverly Hills, responded to this review
November 8, 2012
Dear TAREK A,

I am so glad to hear you found the hotel and staff to your liking. We look forward to your next visit when in West Lost Angeles.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
“Good Experience”
4 of 5 stars Reviewed November 7, 2012

Stayed one night for a business trip. Chose this property as the room rate was within what my employer reimburses. Room was very clean and the bed was comfortable. The location is good if you have a car as it is near Beverly Hills and Westwood Village, but seemed like it was in a residential location, but with one night for business I didn't have a lot of time to explore the area. The bistro is pricey and I would have preferred an all you can eat breakfast buffet. If you have time or want to save money there is a Ralph's grocery store across the street. Overall my stay was very good and I would consider staying here again.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Vince666 about Courtyard Los Angeles Century City / Beverly Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCCBH, General Manager at Courtyard Los Angeles Century City / Beverly Hills, responded to this review
November 8, 2012
Dear Vince666,

Thank you for your kind comment and I am glad to hear you enjoyed your stay. I look forward to your next stay while you are in Los Angeles. Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Los Angeles Century City / Beverly Hills

Also Known As:
Courtyard Los Angeles Century City / Beverly Hills Hotel Los Angeles
Courtyard Los Angeles Century City / Beverly Hills Hotel
Courtyard Century City
Courtyard Los Angeles
Los Angeles Courtyard
Los Angeles Marriott
Address: 10320 West Olympic Boulevard, Los Angeles, CA 90064
Phone Number:
Region: United States > California > Los Angeles > Century City , Westside
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotels in Los Angeles
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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