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“Marriott Century City” 2 of 5 stars
Review of Courtyard Los Angeles Century City / Beverly Hills

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Courtyard Los Angeles Century City / Beverly Hills
3.0 of 5 Hotel   |   10320 West Olympic Boulevard, Los Angeles, CA 90064 (Century City)   |  
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Ranked #78 of 339 Hotels in Los Angeles
Certificate of Excellence 2014
San Marcos, California
2 reviews
1 helpful vote 1 helpful vote
“Marriott Century City”
2 of 5 stars Reviewed September 18, 2012

Here are a few of my observations from my recent stay:
1 Valet was AWESOME! They were expedient and professional!
2) No Concierge floor. No Concierge floor in Beverly Hills...I don't get it???
3) Air Conditioner in room was horrible!! It was a Hot day in L.A. and the room would NOT cool down
4) $8.00 Breakfast sandwhich!!! Are you kidding me! I have stayed at a lot of Marriotts being a gold member and I can tell you that I have NEVER felt gauged at a Marriott until I stayed here. $40.00 for a couple to eat at this Marriott. Breakfast sandwhich's and drinks for my wife and I totaled just short of $40!!!! Unbeliveable!
5) No plug next to the bed to charge phone. Most Marriotts have a plug that is part of the lamp next to the bed. This facility has NO plugs next to the bed

It is because of the aforementioned items that I will not b staying at this Marriott ever again. I will find another Marriott in the nearby area that has these amenities. I know they exist because almost every Marriott in which I have stayed has been able to provide the items that I mentioned above.
Thank you

Room Tip: If you need extra blankets or pillows ask at the desk because they aren't stored in the closet l...
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCCBH, General Manager at Courtyard Los Angeles Century City / Beverly Hills, responded to this review, September 19, 2012
Dear RobM,

Thank you for taking the time to share your concerns with us. I would have hoped you would have taken the time to contact one of the managers at the property directly to discusss your comments. All Courtard Hotels over 900 are built without any concierge floors. This is a Marriott Full service Hotel amenity. Yes is has been extremely hot in LA, even in my own house the AC had difficutly dealing with the most recent heat wave. Price is always a personal opinion and choice, we are not hiding or being secretive about our pricing. The one comment about the electrical outlets is accurate and coming later this year when we rennovate our rooms we will be addressing this.
Again thank you for your comments and I am sorry the hotel will not be your hotel of choice when coming back to West Los Angeles. Kind Regards,
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360 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Iowa
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 18, 2012

We were VERY impressed by the helpful people at this hotel. We checked in and promptly left to go do some fun Hollywood things. When we came back that night, we couldn't remember our room number. As we were walking through the lobby and debating the number, the front desk gal recognized us and remembered the number...after meeting us for just a few minutes. The valets recognized our car immediately and passed us through for self parking. The folks in the cafe (which has very good food, by the way) were also very helpful and kind. The room is a normal hotel room (very clean, met our needs for sleeping well)...but the service was what put this hotel in another class! Another note on the room, the AC stayed on and did not turn off and on making loud clunking noises like it does in a ton of hotels. And the beds were nice and comfy. Those are about all the things I truly care about in a hotel. Another nice perk...coffee/tea station in the morning, water with fruit slices during the day, and some AMAZING homemade cookies in the afternoon. My mouth waters just remembering how good that chocolate chip cookie was. The room WAS pricey, but everything in that area is. The only downside to it, was the hallway was a little musty smelling...my first impression on the way to the room wasn't completely great...but once I got to the room, I didn't notice the musty smell any longer.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCCBH, General Manager at Courtyard Los Angeles Century City / Beverly Hills, responded to this review, September 19, 2012
Dear Lauren R,

So glad to hear you enjoyed your stay and you felt the staff was accomodating. The team is always thrilled to read comments such as yours and take great pride in providing excellent service. We look forward to your next visit to Los Angeles. Kind Regards,
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New York City, New York
Top Contributor
114 reviews 114 reviews
28 hotel reviews
Reviews in 56 cities Reviews in 56 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed September 17, 2012

We spent two nights here and were very happy with the experience. The room was quiet, clean and comfortable, excellent bed, linens and towels. Location is very good -- an easy trip from LAX, and central to Century City, Westwood, etc. A few lights away there's a nice, inexpensive restaurant area along Westwood Blvd. The hotel offers good computing facilities, a pleasant spa, and attractive outdoor seating. May rooms have balconies. The valet parkers are exceptionally helpful and good-natured, the desk staff helpful and competent. Thumbs up!

Room Tip: Try for a room way from the street.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCCBH, General Manager at Courtyard Los Angeles Century City / Beverly Hills, responded to this review, September 18, 2012
Thank you for your kind comments and we are thrilled to hear you enjoyed your stay, the staff and the facilties.
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San Diego, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 12, 2012

The lobby was beautiful and the services we received from the staff was wonderful. The room was cleaned. We stayed during the Labor Day weekend and the location of the hotel was not busy or noisy. It was no more than 30 mins from China And Korean town, malls, stores, Beverly Hills and all the LA hotspots. We loved it and will come back the next time we're in the area.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCCBH, General Manager at Courtyard Los Angeles Century City / Beverly Hills, responded to this review, September 13, 2012
Dear MollyH,

I am so glad you found the Hotel to your satisfaction and that the staff exceeded your expectations. We look forward to your visit the next time you are in LA.
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Richland, Washington
Top Contributor
309 reviews 309 reviews
21 hotel reviews
Reviews in 67 cities Reviews in 67 cities
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed September 10, 2012

Hmmm, will do the bad first: The bathroom and sink areas are extremely small. The toilet and bath/shower are in small room with a door. The sink and mirror right across the entry. There is almost no counter space. Our room (#204) had no balcony although the website said it would; we were also missing a lighted makeup mirror that was included on the web. The workout area, again is very small, with only a few pieces of equipment, and is outside. I have a hard time using the elliptical or treadmill in 80 degree weather!

However, now on to the good: As mentioned in several other reviews, the staff were fantastic (especially the guys doing the valet parking). The lobby is lovely and has 3 computers available; wireless was available in the room. The Bistro and surounding area is one of the best and most spacious food areas I have seen (after having stayed at Courtyards in several states). It had a nice wine list and numerous items available all day that should meet many palates. There were lots of tables and booths available (booths had their own tv), as well as a nearby area with couches and another large tv.

The location is excellent: Ralph's grocery store is across the street, Westfield Mall within walking distance (~10 minutes); easy drive to Beverly Hills, Hollywood. And is in a great neighborhood for doing a morning walk and observing lots of 1920's and 30's era houses.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCCBH, General Manager at Courtyard Los Angeles Century City / Beverly Hills, responded to this review, September 10, 2012
Dear CB, thank your for your helpful and appreciative comments. If I could offer a suggestion, please do not be shy about asking for a different room the next time you check in. Based on how the building was built into the lot there are rooms that don't have balconies and some rooms may be larger, etc. Certainly, in West LA we often don't get the heat that we have experienced this past 10 days. Most of the time we have cooler evenings due to our location to the ocean, etc. Anyway, thank you for your comments and we hope to see you in the future. Kind Regards,
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Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2012

great location. Staff terrific. good food at the cafe- very convenient to Beverly Hills, downtown and Santa Monica. Easy in and out. Good grocery store right across the street. Rooms quiet, clean and comfortable. felt very safe for me and my teenaged daughter.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCCBH, General Manager at Courtyard Los Angeles Century City / Beverly Hills, responded to this review, September 10, 2012
I am glad you enjoyed your stay and the staff. We look forward to your future stays. Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 3, 2012

The lobby and entry were gorgeous but the rooms were cramped. The rooms were clean and well appointed. The staff was very accommodating. Great value and great location. We stayed for labor day weekend and it was centrally located to many great LA hotspots.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCCBH, General Manager at Courtyard Los Angeles Century City / Beverly Hills, responded to this review, September 4, 2012
Thank you for the kind words about the hotel and staff and location. Yes the rooms are on the small side however as you mentioned they are professionally decorated. Thanks again for your comments and we look forward to your next visit. Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Los Angeles Century City / Beverly Hills

Address: 10320 West Olympic Boulevard, Los Angeles, CA 90064
Location: United States > California > Los Angeles > Century City , Westside
Amenities:
Bar / Lounge Room Service Wheelchair access
Hotel Style:
#66 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Courtyard Los Angeles Century City / Beverly Hills 3*
Number of rooms: 132
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Also Known As:
Courtyard Los Angeles Century City / Beverly Hills Hotel Los Angeles
Courtyard Century City
Los Angeles Courtyard
Los Angeles Marriott

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