We were there from November 18 to 20 (2 nights) and chose the hotel based on location and because I always have a lovely time at other Starwood properties. However, this was the worst!
1) even though I booked a room with a king sized bed (paid extra), they didn't guarantee one under my reservation. I had to go over it with the hotel staff for several minutes before I they finally gave us a king sized bed.
2) garbage throughout the hallways and not picked up from the morning when we returned to our room later on in the evening. needless to say, we were really suspicious of the cleanliness of the rooms. Gross!
3) finally, we had a hassle when we were checking out of the room because they wanted to charge us for using the mini-bar and room-service - EVEN THOUGH WE DIDN'T ORDER ANY! I told her that it must be a mistake and from another room. The employee reviewed it with another colleague and said that it was a mistake and there would be no charges to our room. HOWEVER, we returned back home to find a $70 room charge for services we never used. I have called the hotel (including the manager) at least 6 times and they still have not credited our credit card. This matter is now being escalated to our credit card company.
I travel often, and I have never had an experience like this one before at 3 star or 5 star hotels.
I will update my review once my matter has been resolved.
- Official Description (provided by the hotel):
- The Westin Los Angeles Airport, just four blocks from Los Angeles International Airport, offers easy access to major corporations, marvelous shopping, sunny beaches and fine restaurants. ... more less
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- Also Known As:
- The Westin Los Angeles Airport Hotel Los Angeles
- Los Angeles Westin
- Westin Lax
- Westin Los Angeles Airport