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“Westin near LAX” 4 of 5 stars
Review of The Westin Los Angeles Airport

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The Westin Los Angeles Airport
4.0 of 5 Hotel   |   5400 W. Century Blvd., Los Angeles, CA 90045   |  
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Complimentary Breakfast
Ranked #115 of 322 hotels in Los Angeles
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Westin near LAX”
4 of 5 stars Reviewed November 13, 2013

The hotel room nice and clean. Daily parking was expensive. Difficult to get to the front desk from the parking deck, especially if carrying bags. Was neear the airport but far from everywhere we wanted. Driving was not an issue, I used to live in LA and know my way around. Could be a big problem for ppl to familiar with the city. Would stay again for airport convenience only.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review, November 15, 2013
Hello KevG727,

We appreciate you taking the time to share your experience with us. We are delighted to read we were able to provide you with a convenient place to rest and renew.

We look forward to welcoming you back. It is truly our pleasure to serve you.

Sincerely,

Guest Experience Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 13, 2013

This hotel is a great spot for getting around the city as its really easy to get up or down to the beaches or onto the freeway.

Rooms are nice, may need a little refresh but for the most part this is a solid hotel with nice amenities.

I had a room that overlooked the pool and the airport but you really don't hear the noise like you think. Its cool watching the planes fly in at night.

Fitness Center is fine and has a number of cardio machines, its just a little boring of a room.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review, November 15, 2013
Hello Discerning-Guest23,

Thank you for providing us with comments from your recent stay. The team will be so thrilled to hear that we provided you with the wonderful experience you deserve. We are also happy to hear you enjoyed watching the planes fly in and out of LAX at night; it really is a sight to see.

We truly appreciate your kind words and look forward to welcoming you back again soon.

Best,

Guest Experience Coordinator
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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 13, 2013 via mobile

This is the fourth time I have stayed here and each time it has been a firkin battle to try to get wifi in my room. The first time I tried for over an hour, talking to the front desk and to tech support. This time I am about 40 minutes in and they are sending someone to my crusty room to try to figure out why it's not working. I am a flight attendant and go to lots of hotels. Usually i am up and running after 20- 30 seconds. Sometimes there may be a problem or I have to call the front desk to remind them to activate the internet but there is NEVER a problem like there is at this hotel! And every time!? Don't even consider staying here if you want to get any work done, etc... on the web.

  • Stayed November 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review, November 13, 2013
Hello Monsterbearman,

We appreciate you sharing your feedback from your recent stay. We are extremely saddened to hear your experience here was not as expected. We hope you will accept our sincerest apologies for the troubles you encountered with our internet connection. We are delighted to inform you though, that over the next 30 days we will be replacing the entire wireless system throughout the hotel. In the process we will be installing the most advanced commercial wireless system on the market today. This system has an infrastructure that can provide wireless support to all of your devices, including laptops, tablets and phones. Most importantly, you will be able to connect multiple devices at the same time.

We hope you will give us another chance if you are ever in need of accommodations in Los Angeles. We would love the opportunity to welcome you back so you can take advantage of this new wireless system.

Sincerely,

Guest Experience Coordinator
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Melbourne, Australia
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 12, 2013

Stayed at the Westin for a night due to a stuff up with American Airlines causing us to miss our connecting international flight. Entry is lovely, rooms are average but lots pd power points. Room service is ok and beds fairly comfortable. Staff are friendly and helpful. WiFi not free in rooms but high speed.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review, November 13, 2013
Hello Koukli86,

Thanks for the review. We are glad to hear we were able to provide you with a place to rest and renew before your international flight.

It would be our pleasure to welcome you back again soon.

Sincerely,

Guest Experience Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kannapolis, North Carolina
Top Contributor
71 reviews 71 reviews
64 hotel reviews
Reviews in 30 cities Reviews in 30 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed November 12, 2013

My wife, my 2 dogs and i stayed here for three nights prior to a long trip. The room was comfortable, a great bed, but a small bathroom.

The room furniture was nice, but things throughout the room floors could use an updating. Elevator lobbies had bunched up carpet, and resulted in a so so appearance.

Parking was expensive, but easy to find self parking spaces.

A good stay nonetheless.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review, November 13, 2013
Hello James M,

Thank you for taking the time to share your feedback from your recent stay with your wife and 2 dogs. We are delighted to hear that you enjoyed a comfortable stay and that you found us to be well located. It is truly our pleasure to provide you with the Westin experience you deserve.

Please do join us again soon.

Best,

Guest Experience Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
Reviews in 15 cities Reviews in 15 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed November 12, 2013

Really nothing to complain about, especially if you consider the affordable rates. Very good onsite restaurant "the Daily Grill". Rooms are comfortable with good aircon, flatscreen, good lighting. Bathroom nothing fancy but no difference to Marriott, Sheraton or Lax Hilton bathrooms.
Fitnness Room very well equipped and attached to the outdoor pool. Noise is not a problem.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review, November 12, 2013
Hello juergen l,

Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. The team will be so delighted to learn that we met your expectations.

Please do let us know the next time your travels bring you our way. It is truly our pleasure to serve you.

Stay Well,

Guest Experience Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Top Contributor
426 reviews 426 reviews
30 hotel reviews
Reviews in 137 cities Reviews in 137 cities
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed November 11, 2013

We stay at Westin hotels a lot and this is OK not great. Of course the bedding is second to none, but the staff seems to think of its self as a stop on the way to the airport. True we use the hotel as a convenience of flying out of LAX the next day. Usually we leave very early in the morning, but this time it was leaving at noon. So we had time to use the concierge floor to have a snack in the evening and something for breakfast. Well they close the room on the 12th floor on Friday nights and don't open again till Monday morning. We always get a bottle of water at no charge on the SPG floors, but not here. The only place to eat in the hotel was the Daily Grill which is a high priced fast food restaurant. They did after I complained offer us a credit for breakfast in our room, but after you add all the fees and taxes it's not wonderful. We'll use this Westin again because it's very convenent and the bedding at Starwood properties is excellent.

Room Tip: Higher floors have a bettwr view
See more room tips
  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review, November 12, 2013
Hello Richard F,

Thank you for taking the time to share your recent experience with us. We are saddened to hear your time here with us was just OK and not great. It is truly our desire to provide each of our guests with the thoughtful service and care they deserve. Additionally, we would like to inform you that we do have a complimentary chilled bottle of water located in the refreshment center for your convenience.

We hope you will allow us the opportunity to serve you again soon.

Be Well,

Guest Experience Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Los Angeles Airport

Address: 5400 W. Century Blvd., Los Angeles, CA 90045
Phone Number:
Location: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Luxury Hotel in Los Angeles
#27 Best Value Hotel in Los Angeles
#115 On the Beach Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Los Angeles Airport 4*
Official Description (provided by the hotel):
The Westin Los Angeles Airport, just four blocks from Los Angeles International Airport, offers easy access to major corporations, marvelous shopping, sunny beaches and fine restaurants. ... more   less 
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Also Known As:
The Westin Los Angeles Airport Hotel Los Angeles
Los Angeles Westin
Westin Lax
Westin Los Angeles Airport

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