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Sky Hotel: Traveler Reviews


Sky Hotel
2352 Westwood Blvd., (formerly Allagio Hotel), Los Angeles, CA 90064
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Traveler Reviews

62% Recommend
3.5 of 5 stars 29 reviews
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[ Date ] [ Rating ]
Cockroaches and Rude Service

Sky Hotel

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1 of 5 stars
marcopolo71 1 contribution
Santa Barbara, CA
Sep 21, 2008
0/1 found this review helpful

This is a converted low-end motel with pretences toward high-end style
(as reflected in the rates: $239/night for the room we were staying
in). In the right hands, it could be quite an unexpected find; however (as also
evidenced by other reviews on this site), it is marred by some of the
worst and most unprofessional service that I have
experienced. Immediately after we checked in, my fiance discovered an
enormous (live) cockroach in the bathroom. But it is the hotel's
reaction, not the housekeeping, that I have issues with. When we told
the front desk that my fiance was spooked and that we wanted to
check out, we were told 'sorry, we have a 48 hr cancellation
policy'; 'we NEVER have cockroaches here' (so we planted it?). We
asked to speak to the manager (who was off-site), and the curt
response: 'I'm afraid that's just not going to happen'. We ask for a
feedback form: 'We don't have one'. Only after my fiance's company
officially complained did they switch rooms for us (but to our astonishment charged us for 2 additional nights, even though we moved out the next day. They've been blacklisted at my fiance's company since). A simple apology and some effort to smooth
things over would have gone a long way, but as it is their shoddy and
laissez-faire attitude made me bristle. Be forewarned: the service
here is almost laughably bad.

  • Disliked — Extremely rude service
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Member since September 16, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from theskyla, Manager
(Management representative)
Oct 2, 2008
Management takes very seriously the claim of insects in one of our rooms. The entire grounds of the Sky Hotel is checked very frequently for such potential problems. The company the Sky Hotel uses for such protection is called Steritech. This company keeps a journal of all inspections and findings. Their company log shows no findings of even a single insect the week prior to the guests' arrival. The company was called in the very next morning and again found no evidence that there was an insect problem at our hotel in any of our rooms.
We opened our doors about 14 months ago and have been virtually at capacity since. He have never had an issue like this one before, and haven't since. We take extreme pride in the overall experience of our guests and do everything to ensure they not only have a wonderful stay, but stay in one of the best boutique hotels in Los Angeles.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $224 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Lovely private boutique Hotel near UCLA, Westwood with Mjor Shopping

Sky Hotel

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4 of 5 stars
dqmehr 2 contributions
Chicago
Jun 16, 2008 | Trip type: Couples

A little boutique hotel convient to Westwood and UCLA near Culver City with major shopping. Attentive to details and comfort. Lovely decorating. Comfort bedding! Beautiful details in the materials used for accomadations. Upscale, upbeat, contemporary.

Quiet and private. Expect personal parking area that is narrow but adequate. The minus of nightlights in rooms, extra counter space and adequate lighting in bathrooms with towels for more than one; luggage racks and adequate in room coffee and access, should not discourage you if you ask for what you need. The owners and management are more than accommodating.

There are other ammenties in hotel and rooms to free the traveler from stress and provide service of comfort and privacy.

This boutique hotel opened in April 2008.

  • Liked — small new boutique
  • Disliked — expectations were higher than adertised
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since June 16, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway
  • I do not recommend this hotel for An amazing honeymoon, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $224 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Awesome small boutique hotel!!! Kudos from San Diego to the Sky Hotel Team!

Sky Hotel

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5 of 5 stars
SanDiegoSandiegan1 1 contribution
San Diego
Apr 18, 2008 | Trip type: Business

I travel a lot and I can tell you that this hotel is by far the nicest one that I have stayed while in LA for business reasons. The price and the location are just perfect! No parking fee, free breakfast, fast Wireless connection, beautiful plasma screen TV with a beautifully decorated clean room, and I found this hotel to be safe. Being a young woman, and have stayed there all the nights by myself, safety is very important to me. I have recommended this hotel to all of my co-
workers and they all agreed that this hotel is an awesome deal. The Staff is beyond helpful and caring. I have been coming to this cute hotel every week for almost two months now, and I wouldn't change it. From day one, I have been treated with respect and courtesy by all the Staff members. I kick myself for have stayed in other hotels before I found this gem.

My special compliments and sincere thanks to Rafael, one of the Front Desk Clerks. He has gone above and beyond to assist me with a smile in his face, always. Nicholas, another Front Desk Clerk, has also been helpful.

Keep up the good work, Sky Hotel Team!

  • Liked — Friendly Staff and location
  • Disliked — no pool; not being able to control heater and A/C
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 25-34
  • Member since April 18, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Older travelers, Families with young children, Families with teenagers
  • I do not recommend this hotel for An amazing honeymoon, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Theme / Amusement park, Business meeting / Event, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $224 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
WORST hotel experience I have ever had

Sky Hotel

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1 of 5 stars
Sarahsanfran 2 contributions
San Francisco
Mar 31, 2008 | Trip type: Business, Solo travel

I travel frequently for business and pleasure. This was by far the worst, most unprofessional staff I have ever experienced. I came back to my room around 8 pm on a cold and rainy night and my heater didn't work. The only person working was the front desk guy who couldn't fix it. I asked for more blankets and was given sheets. I told him to write it in the manager's log and have someone contact me about a refund. No one contacted me and after several calls and threats to contact the Better Bus. Bureau, I finally got a call back from the GM, Irit. She refused to give me a refund and told me to call Travelocity. I called them and they gave me a refund for my room. The GM doesn't have a voicemail, by the way. Just call the hotel to make your reservation and by the person answering the phone you will be able to tell you don't want to stay there unless you like being treated extremely poorly. The rooms are unsafe for a single, female traveling alone. It is a motel style hotel and very loud, with extremely thin walls. Save yourself a headache.. don't stay here!!!!

  • Liked — Nothing
  • Disliked — The staff
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since March 31, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $224 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Hmmm, beware of hidden charges and somewhat dirty rooms!

Sky Hotel

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2 of 5 stars
jeffnraven 1 contribution
Las Vegas
Mar 15, 2008 | Trip type: Business, Couples
2/2 found this review helpful

My wife and I stayed at the Sky Hotel at the beginning of March, 2008. It was a cute looking place once you pulled in off of the street. It had a nice little courtyard, and give off kind of a motel feel (not exactly what we like to stay in, but we love boutique hotels). It was obvious that this was a recent remodel. The front desk clerk was friendly, and helped us with our bags (there is no valet or bellman, this place is very small).

The room was very nice, we paid for the Superior room off of their website, and got a deal because of our AAA membership. It was very modern, with a sexy looking headboard, marble floors, a pedestal sink, and other amenities. It was nice not paying for internet or parking, as this is standard in LA to pay up to 25.00 per day to park your car. The one thing we did notice was that the housekeeping staff did not pay too close of attention to the room.

We found dirty socks in the wardrobe, an old shoe box that someone had left behind, toilet paper floating in the toilet, and crusty soap in the shower. Also, because the shower is a fiberglass resin material, it had dirt stains in it from previous guests. Unfortunately we did not take any pictures of this as we had a very busy few days in LA. We stayed three days and checked out to go home. The original room rate was reasonably priced (about 680.00 for the three days). The hotel did not seem very full at all, so it was very quiet the entire time we were there. Plus it was close to Westwood Village and the freeway which was convenient.

Here is where the issues came in. Upon checking our account, we discovered an additional 150.00 in charges tacked on a few days after we left. When we called to inquire about the extra fees, we were told that my wife's hair had stained some towels and a robe (her hair is colored, and the color runs when she takes a shower). Now, these are garden variety white towels, but never in all of the years we have been traveling have we run into this issue. We were told that the towels were sent to the laundry, but they were not able to get the stains out.

Have these people ever heard of bleach? My wife has had colored hair for seven years, and we have NEVER had this issue. We even brought it up to the hotel staff of a place that we have stayed at, and they said it was no problem. I think 150.00 for four towels and a robe is quite ridiculous, considering there was no notice of the additional charges. The management of this hotel seems very new, and a bit inexperienced in dealing with guests. The other thing we noticed is that the day clerk never bothered to ask how our stay was when we checked out.

We are not the type of people to complain about a room, but if someone asks us a question, we will give them an honest answer. Granted this situation is unusual, as most people who surf this site probably will not face a towel replacement charge due to colored hair, but please be aware of the condition of the rooms. Had the hotel staff taken an extra 10 minutes to double check the room, many of these issues could have been corrected before we checked in. There are less than 30 rooms, and most of them were empty, how long could that possibly take?

In closing, we will never stay in this hotel again, and intend to write a letter to the owners to apprise them of the situation we encountered..

  • Liked — the style of the rooms
  • Disliked — cleanliness, hidden charges
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 15, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Sky Hotel, Manager
(Management representative)
Mar 20, 2008
We regret the misunderstandings and the unpleasant experience that the couple from Las Vegas seems to have had at our hotel. Our housekeepers work very hard to maintain the hotel's standards and we have not, until now, had a complaint about the cleanliness of the rooms. If there is ever a complaint about the room or our service, we welcome being informed about it as soon as possible so that we can correct it or prevent it from reoccurring. The timing of these complaints seem suspiciously linked to the ruined towel charges.

The towels and robe were, unfortunately, dyed beyond the ability to have them cleaned. The amount of dye on the articles along with the dye left in the bathroom sink led us to believe that the guest dyed her hair in the room. The dye left on the towels and robe seemed in excess of color that bleeds off after a shower as the guest claims. When our cleaning service returned the articles as ruined, we charged the guest. The articles are still in the hotel's possession if the guest would like to take ownership of them.

Sky Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $224 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Sky Hotel Address

2352 Westwood Blvd., (formerly Allagio Hotel), Los Angeles, CA 90064