We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“LAX Shuttle to Union Station” 5 of 5 stars
Review of Union Station

Union Station
800 N Alameda St, Downtown, Los Angeles, CA 90012 (Central L.A)
Improve this listing
Ranked #50 of 310 Attractions in Los Angeles
Type: Architectural Buildings, Historic Sites, Scenic Railroads, Public Transportation Systems, Landmarks
Activities: City walk sightseeing
More attraction details
Attraction details
Owner description: First Los Angeles train depot.
Useful Information: Wheelchair access
Montgomery City, Missouri
Senior Contributor
30 reviews 30 reviews
6 attraction reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
“LAX Shuttle to Union Station”
5 of 5 stars Reviewed June 9, 2011

The LAX FlyAway bus was very easy and an overall enjoyable experience. Our flight from Tahiti arrived at the international terminal at LAX, we stepped outside crossed to the bus passenger pickup area waited for about 15 minutes. The driver was very courteous, thanks Mike, and the ride to Union station took about 25 minutes. All for Seven dollars each. What a bargain!

Visited June 2011
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

261 reviews from our community

Visitor rating
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
12 reviews 12 reviews
3 attraction reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“LAX Flyaway to Union Station, then Pasadena area via Metro's Gold line”
1 of 5 stars Reviewed June 6, 2011

I came back from visiting Hong Kong and decided to give public transportation a try and save my family a trip to LAX. I arrived at LAX and was able to locate the Flyaway easily. I hoped on the Flyaway around 815 pm from LAX to Union Station and that ride was surprisingly descent and non-congested for a Wednesday evening. It was about a 35 minute ride. Once I arrived at Union Station, it was quite dark, the lighting was horrible. We were told by the driver to go pay for the Flyaway ($7, fair deal for a short direct ride). The booth was off in some corner and there was only one way to enter the line to pay. Being a first time visitor to Union Station, the poor signage for the booth was a turn off. If you're like me and you've just gotten off a 14 hour flight, you want things to go smoothly and convenient. I don't think Union Station is up to par on visitor friendly level. The elevator was also vague and non-traveler friendly. I got in one to get down to the ticketing level for the Gold line and the button options were P, P1, P2, P3, and S. No other information on what the these floors lead to. Who the heck labeled the floors and how the heck is any visitor going to know what P stands for?? If Union Station wants a visitor to enjoy visiting L.A., and using the facility, make it CLEAR! There were no obvious signage of where to go. By 8pm all the customer service windows were closed, with no one in sight to ask which level the connecting rail tickets were located. I eventually found someone who looked like they worked there and asked him how to get to the Metro rails. Union Station should have a 24 hour customer service rep on duty as customers do arrive at the station after 7pm. Upon reaching the ticketing level, the Metro Gold line booth was way deeper in the tunnel than expected and confusing. The first ticket booth I stumbled on was for the Metrolink, a completely different rail system. Why can't Union Station or Metrolink/Rail just have all the ticket booths next to each other so you can choose the right destination. After buying the Metro Gold ticket, I had to take the elevator up to the train level. The elevator was quite dingy and small. 1 man had two bicycles with him and insisted on riding up in the same elevator that already had 3 adults with their baggage. Talk about being crammed into a small space. Luckily it was a short ride up. I've experienced much more intelligently designed public transportations in Hong Kong and Europe. The trains stations in New York and Boston were far better catered to tourists. Union Station needs to catch up and update the entire layout.

Visited June 2011
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
“Beautiful, classic train station from a romantic, 1940's black & white movie. Best place for a good bye kiss!”
4 of 5 stars Reviewed February 11, 2011

This is a peaceful moss covered log, in the downtown concrete jungle. This building's architecture simply begs you to look for a handsome man, wearing wing tip shoes, to assist you with your steamer trunk, so you don't miss your train back to San Francisco bay. Just twirl around once, staring up at the beautiful arched ceiling. I dare ya! I swear you will time travel back to Clark Gable days..

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford CT
Senior Reviewer
10 reviews 10 reviews
4 attraction reviews
Reviews in 8 cities Reviews in 8 cities
81 helpful votes 81 helpful votes
“Car rentals at Union Station, LA”
4 of 5 stars Reviewed August 28, 2010

If you are coming into Union Station either by Amtrak or MetroLink there are two rental agencies there; Hertz and Budget. They are right next to each other on the other end of the station opposite the baggage claim area. My recommendation is go to the car rental place FIRST and then go to baggage claim. Why? More than likely you already have a reservation and possibly are a member of one these agencies guick rent programs. I was at the counter for about three minutes. Although it is percieved that SoCal enjoys a faster pace of life, getting baggage off a train and onto the carousel doesn't fall within that parameter. Amtrak has a sign that states something to the effect that it can take up to 30 minutes for your baggage to show up. Ours took 45 minutes or in Amtrak-speak, right on time. Don't worry about anyone walking off with your luggage. Security there is very tight when it comes to luggage retrieval. You will have to surrender your tags and show your ticket stub. Several people were also asked to show ID randomly. The big reason for getting keys to your car first, especially if there are at least two of you (adults) is that the rental cars are parked right underneath that side of the station. Unfortunately there is no elevator, just a flight and a half of very miserable steps to negotiate. Wheeled bags don't go down stairs very well, especially a cross-country pack of them! If you have another person with you, they could take the luggage out to the front of the station (Olivera St side) and meet you. Either way, by getting your car forst, it saves schlepping the bags back and forth. By the way, the staff at both Hertz and Budget are both friendly and helpful.

Was this review helpful? Yes 71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
“God, this station needs an UPGRADE!”
1 of 5 stars Reviewed April 20, 2009

This station is dreary, boring, and DESPERATELY needs to be "upgraded", both INSIDE and OUTSIDE! It looks like it has not been "rehabilitated" since it was built (in 1939!), and it is a pathetic eyesore in its current condition! The fact that one has to wait there to connect to needed trains only adds to the pain one has to experience in seeing its INFERIOR accomadations!

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Union Station also viewed


Been to Union Station? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Union Station, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.