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“I wish I could give it six stars.” 5 of 5 stars
Review of Hotel Bel-Air

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Hotel Bel-Air
5.0 of 5 Hotel   |   701 Stone Canyon Rd., Los Angeles, CA 90077 (Westside)   |  
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Ranked #2 of 339 Hotels in Los Angeles
Certificate of Excellence 2014
vancouver
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
60 helpful votes 60 helpful votes
“I wish I could give it six stars.”
5 of 5 stars Reviewed June 7, 2013

I never thought I’d pay $580 a night for a hotel and consider it the deal of the century.

The first thing you notice about the Bel-Air is the setting. Tucked in a canyon and surrounded by lush hills, you’d think you were in Sonoma, not a few miles from downtown LA.

The garden locale not only looks beautiful, a heady mix of jasmine, lavender, roses and pine permeates every square inch.

We originally considered splurging for one of the new Canyon Suite with its own private plunge pool. But we decided on one of the original (renovated) rooms because they have real wood-burning fireplaces— a real rarity in an urban hotel. Even in late May, the nights are cool in LA. We delighted in having our fireplace lit with fresh wood every night just before bed.

The rooms are enormous: Hollywood Regency done in muted grays and browns. The floors are stone (so luxe); the ceilings wide-plank wood (so unexpected). The tech is state-of-the art, with B&O TVs and iPads for room service. The bathrooms deserve a review of their own, with amazing showers, a TV in the tub and beautiful tiling throughout.

All of this would make the Bel-Air special enough, but it was the service that set this hotel truly apart. There’s a special kind of treatment that’s professional but informal; attentive, but not cloying. Very few hotels can pull it off. At the Bel-Air, we experienced it at every turn.

Be sure to sit at the bar and chat up the staff as they trade barbs with each other while using old-fashioned ice picks to create their drinks. Make a request in your room and you can be sure someone will be by in five minutes or less. Sit by the pool and soak up the rays and the outrageously cheerful service (thanks, Taylor and Chris!).

The pool is the real heart of the hotel—and part of the reason we cancelled sight-seeing plans day after day. I’ll never forget sitting under a billow-y umbrella surfing the web on my iPad for stories on the hotel’s history. Lauren Bacall did laps here every day. Robert Wagner was a pool boy. Marilyn Monroe lived here for a decade, and poses by the diving board on the cover of the pool menu. You can even order a “Nancy Reagan” chop salad for lunch. At the same time, the adjacent Wolfgang Puck café is jammed with today’s crop of Hollywood movers and shakers morning, noon and night.

Unlike so many “historic” hotels, this isn’t some grande dame coasting on former glories. This is the real deal. You must experience it at least once before you die.

Room Tip: All the rooms are great. Ask for one with a wood-burning fireplace--so rare anywhere, let alone dow...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise F, General Manager at Hotel Bel-Air, responded to this review, June 14, 2013
Dear cstaples,

Thank you for the detailed review of your recent stay at Hotel Bel-Air. I am glad you enjoyed the grounds as much as we do! The 12 acres of gardens are what makes Hotel Bel-Air so uniquely special. We’re serene and quiet yet we’re located in the second largest (and busiest) city in the U.S. We are lucky to have such a wonderful location.

It’s always a pleasure to hear how impressed our guests are with the personalized service our staff takes such great pride in. I will make sure to pass along your compliments to Taylor and Chris at the pool, they will be thrilled they were able to make a lasting impression on you.

Thank you for recommending Hotel Bel-Air, we hope to see you again!

Warm Regards,
Denise Flanders
General Manager
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438 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Gstaad, Switzerland
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 5, 2013

It was our first time in Los Angeles. We have spend 8 nights at the Bel Air, and it was really, really nice. First impression is the generosity of nature with beautiful and well maintained gardens. The lovely scent of Jasmin, and other flowers I couldn't name. Then comes the warmth of the staff, and the constant attention. Which you receive not only from concierge or the front desk, but also from all those little hands so discreet that you might not see them if you don't pay attention. Thank you for looking after us.
Room was pretty, fresh and sufficiently furnished, the little patio private enough. The night lightning of the bathroom that switches on by itself when you approach the bathroom is so practical!
The food was fresh and tasty and the variety of choice perfect.
The one thing I was a little desapointed with, was the swimming pool: a bit small and no privacy between the seats.
At the spa I enjoyed a fantastic massage but was desapointed with the gel manicure.
Overall a great stay, very homey, with real 5* services. You do realize that you are in a Dorchester collection hotel!
Thank you again!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise F, General Manager at Hotel Bel-Air, responded to this review, June 7, 2013
Dear Gstaad320,

It was a pleasure welcoming you to Los Angeles for the very first time. Our city is truly an amazing place to visit for families, couples and singles.

I am pleased you were able to enjoy the many unique scents throughout our 12 acres of gardens. So many of our guests enjoy it that we created a Hotel Bel-Air candle featured in our boutique! Now our guests can take a touch of Hotel Bel-Air home with them.

I do apologize that our pool size didn't meet your expectations. Our oval pool was once a riding ring so it's quirky shape does give the impression that it's smaller than it actually is. 10 feet deep at one end, Marilyn Monroe never had an issue diving in!

We hope to welcome you back to the City of Angels in the near future!

Warm Regards,
Denise Flanders
General Manager
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Bronxville, New York
Top Contributor
171 reviews 171 reviews
171 hotel reviews
Reviews in 124 cities Reviews in 124 cities
585 helpful votes 585 helpful votes
5 of 5 stars Reviewed June 2, 2013

From the moment you arrive at this hotel you realize there is nothing ordinary about this property. Set in a lush canyon amongst some of the finest homes in Los Angeles, your personal oasis of elegance and tranquility awaits you. All you need to do is cross over the bridge.

The hotel is set up on a north to south axis and you use an outdoor pathway that meanders through the mostly two story Spanish styled property to guide your way. The cozy and comfortable lobby with fireplace is in the middle. A very stylish bar is across the way. Just up the pathway is the hotel restaurant with an attractive outdoor area, and a posh indoor space. Pass one of the beautiful courtyards and you arrive at the famous oval pool. We could go on. It is all very nice, very charming, and a fun place to just walk around and find all the cute little nooks and crannies.

We stayed in a canyon view suite which was pretty amazing. The room was large with a vaulted ceiling and a big sliding glass door that could be opened wide to create a wonderful indoor/outdoor environment. There was a nice sitting area with a couch. A desk and media console with cabinets in the middle of the room, and the bed on the other side. Nice earth tone colors gave the room a relaxing look and feel. The bathroom was very large with sand colored limestone, heated floor, large shower, separate tub, and a very high tech toilet. Our complaints about the suite were that the closet is not designed to hold any bags, they must remain out in view, and there was a connecting door to the adjoining room which is another feature we do not like. The terrace was a really great space with two comfortable chairs in front of a fire pit, a table with two chairs for dining, and two lounge chairs next to the private hot tub. This set up was true California living at its best and we made sure we spent extra time in our suite to enjoy it. The technology for the room was a little over the top, but it was cool to have a hotel personal I-pad during our stay.

As mentioned, it is a joy to wander around the beautiful flowered grounds of the hotel including a stop at the swan lake. A good resting place is the pool area. This lush location is also fully staffed. It is, however, a tight space with lounge chairs right next to each other. We liked that the original pool has remained the same even after a major renovation to the hotel less than two years ago. While everything is slick and new on the inside, much of the exterior of the hotel is the same as it was decades ago, retaining its charm while still looking great.

We did not get a chance to use the spa, but we did check out the gym which was pretty small, but of course very nice looking. We also asked to see a deluxe room with patio. We were shown two rooms, also a grand deluxe, and they looked even better than the photos on line. They were spacious, glamorous, styled to a high standard, and with very attractive looking bathrooms.

Last but not least, the staff was very professional, friendly, and made you feel welcomed.

With its special location, unique layout, beautiful rooms and public spaces, this hotel is truly very special. A stay here will not be regretted or forgotten.

Room Tip: North canyon rooms are in the quietest setting.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise F, General Manager at Hotel Bel-Air, responded to this review, June 3, 2013
Dear J_and_A_1,

Your description of the hotel is truly beautiful. I am glad you enjoyed your stay in our new canyon rooms, they offer the ultimate California experience. Thank you for your feedback regarding the closet, I will look into this matter. Regarding the connecting door, when you make your next reservation please tell the agent you would prefer a room that does not have a connecting room and we will be sure to accommodate you.

I am glad you were able to tour several different room types during your stay. Hotel Bel-Air is very unique in that we have 10 different room designs and the layout is different in every single room!

Thank you for recommending Hotel Bel-Air, please come back and visit us again!

Warm Regards,
Denise Flanders
General Manager
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Dubai, United Arab Emirates
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 1, 2013 via mobile

Hotel Bel-Air isn't for the deal seeking, budget traveling explorer. This hotel is made for people who consider a great experience and being pampered to be money well spent. In this regard Hotel Bel-Air will not disappoint.

The property is tucked away in the hills of Bel-Air a mere minutes away from the x of Beverly Hills. The grounds are beautifully groomed and have a rich look to them on the exterior. Indoors the rooms are very modern, sleek and welcoming. Rooms are equipped with state of the art technology (almost everything you need is controlled by your in-room iPad) and items such as the B&O tv show you that luxury and comfort was considered more than controlling cost.

The hotel is home to some exquisite restaurants which we unfortunately did not have the chance to try (including a Wolfgang Puck restaurant). However, we did have breakfast in the hotel which we found to be one of the better places in the area.

Hotel staff, as expected were top notch and gave us some excellent recommendations for almost everything we asked of them including restaurants, shows, new things to do and see in the city (and more importantly when the best times to beat traffic to each of their recommendations).

Look forward to our next stay here!

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise F, General Manager at Hotel Bel-Air, responded to this review, June 3, 2013
Dear WanderingSomewhere,

One of the things that sets us apart from other hotels in Los Angeles is that we are situated on 12 acres of lush gardens, which provides our guests with the ultimate retreat, but we are only up the street from Beverly Hills. It is truly a hideaway in the heart of Los Angeles.

With the renovation we wanted to be state-of-the-art in the technology we deliver to our guests, and I am glad to see you took advantage of it and it wasn’t too intimidating, as new technology can be at times.

I am sorry you did not have a chance to try Wolfgang Puck at Hotel Bel-Air but glad you were able to join us for breakfast. There is always next time!

We look forward to your return.

Warm Regards,
Denise Flanders
General Manager
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Oklahoma City, Oklahoma
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 1, 2013

I will attempt to answer that question that brings potential hotel guests to research Tripadvisor, wondering whether or not Hotel Bel-Air is the best choice for them. The answer is an emphatic YES, but only if you do not mind impeccable service, luxurious rooms and a permanent smile because your money was well spent.

Upon arrival, you instantly feel that you have left LA and landed at a private resort. The reception area was pleasantly calm and had none of the typical front desk chaos. We were welcomed by Matthew, who showed us to our room and gave a quick tour of the property.

The guest room was spacious and seemed like new. We were shown how to work all of the updated electronics that controlled the lights and AC. They have an iPad that you can use for ordering room service and other amenities. The bed was comfortable and of course turndown service was provided. Maria provided excellent service. Fresh fruit in the room, chocolate squares on the nightstand and La Prairie products were all delightful treats.

There was plenty of closet space, two plush robes and slippers. The minibar was stocked and a large silver bucket of ice was ready for use. If you needed ice in the future, you could order it on the ipad or call.

The bathroom was spacious with a large tub and separate shower. How could one not enjoy a TV show and a soak in the tub at the end of a hard day! The bathroom floors were heated. I love the classic Bel-Air feel but am glad that the hotel underwent renovations to stay current.

We ordered room service for breakfast and dinner during our stay and it was wonderful. Wolfgang Puck offers a delicious wienerschnitzel that seems large enough for two, but this madchen was not sharing. We enjoyed a dinner date at his restaurant and received first class service and amazing food.

We had massages at the La Prairie spa. The staff were friendly and professional. The facilities were clean with a lovely aroma.

Poolside service was excellent. It was midweek so the pool area was not crowded. The hotel did not seem crowded in general. Of course the restaurant and bar were busy at night.

There is a small gift shop that carried some unique items that were exclusive to the Bel-Air. I had a pleasant conversation with Veronica in the gift shop. The hotel is lucky to have such an employee who takes the time to add something special to a guest's visit. Everyone that worked during our stay did a fantastic job. This is why it was my "perfect stay", money well spent and why I will be returning next week!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise F, General Manager at Hotel Bel-Air, responded to this review, June 3, 2013
Dear msdbeach,

It was such a treat reading your review! Thank you for taking the time to share the details of your stay and for recommending Hotel Bel-Air. I am thrilled you enjoyed dinner at Wolfgang Puck at Hotel Bel-Air, the Crispy Veal “Wiener Schnitzel” is Chef Wolfgang’s signature dish, and is our most requested item.

Hotel Bel-Air is located among 12 acres of gardens in a residential neighborhood creating the ultimate environment for an urban retreat. Even when we are 100% full, our guests would never know.

See you next week!

Warm Regards,
Denise Flanders
General Manager
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London UK
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 29, 2013

This is our 1st visit back after the remodel, having stayed 4 times previously. Stayed for 3 nights in a Junior Suite and I have to say our experience was absolutely amazing. This was the last part of a month long vacation in California. The Hotel Bel Air is a 10 out of 10. I cannot even think of one thing that I was not satisfied with. The property is amazing, the staff are incredible especially Barbara at the Concierge who really looked after us, the Bar and Restaurant are second to none. Dined at WP and was extremely impressed, was given one of their best tables overlooking the lake. I think what really impressed us was the staff, all truly exceptional nothing was ever a problem. I will be staying at the hotel for many years to come and highly recommend it. Even my 3 year old Daughter was upset when we had to leave! Thank you Hotel Bel Air for a great weekend.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise F, General Manager at Hotel Bel-Air, responded to this review, June 3, 2013
Dear MylesLondonUK,

It was a pleasure welcoming you back to Hotel Bel-Air. It is wonderful to hear your experience was amazing and you enjoyed the new Hotel Bel-Air! I will pass along your kind words to Barbara, she will be very happy she was able to make a difference in your stay.

Thank you for recommending Hotel Bel-Air, we look forward to welcoming your family once again.

Warm Regards,
Denise Flanders
General Manager
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Top Contributor
111 reviews 111 reviews
13 hotel reviews
Reviews in 58 cities Reviews in 58 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed May 20, 2013 via mobile

We loved the grounds and our room had a huge private patio where we could have breakfast. They had a nice gym also and a car that would take you within 5 miles of the hotel. Staff was really nice, only complaint I have is that our bed (173) needed a new mattress. One side of it was so low that I felt like I had to climb uphill to get to the other side.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise F, General Manager at Hotel Bel-Air, responded to this review, May 21, 2013
Dear Dsgandlcf,

It is great to hear how much you enjoyed the grounds at Hotel Bel-Air. The native surroundings create a tropical and secluded atmosphere that is uniquely Bel-Air, and completely one of a kind in our city.

I am delighted you enjoyed breakfast on your patio, dining al fresco. Thank you for providing feedback regarding the mattress, I will make sure to follow up with our housekeeping team to identify and correct the issue.

We hope to see you again this summer season!

Warm Regards,
Denise Flanders
General Manager
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Additional Information about Hotel Bel-Air

Address: 701 Stone Canyon Rd., Los Angeles, CA 90077
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Los Angeles
#1 Luxury Hotel in Los Angeles
#1 Spa Hotel in Los Angeles
#4 Family Hotel in Los Angeles
#4 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Bel-Air 5*
Number of rooms: 103
Official Description (provided by the hotel):
Nestled on 12 acres in the Bel-Air Estates neighborhood of Los Angeles, the iconic Hotel Bel-Air is one of the most beautiful, romantic, and exclusive hotels in the world. Just opened after a two year transformation, this Spanish mission-style urban oasis wins a never-ending stream of praise for its faultless service, luxurious accommodations, and magical ambiance. All newly renovated rooms and suites feature a new generation of design aesthetic and is reflected through different design themes from the glamorous decades of the 1930s, 40s and 50s conveyed in a fresh, youthful and elegant manner. The famous restaurant, bar, catering and in-room dining services are managed by world-renowned Master Chef Wolfgang Puck with a menu featuring modern California cuisine with European and Mediterranean influences in a spectacular garden setting. ... more   less 
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Also Known As:
Hotel Bel Air

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