We stayed for a week in January 2013 in Hotel Bel-Air, and I think that for sure this is the perfect choice combining luxury, perfect service in one of the most quiet locations in LA. After 100 million USD investments and full refurbishment, the hotel is living up to the hype.
LOCATION AND OVERVIEW
In my opinion Bel-Air have absolutely perfect location. In the middle of the most expensive zone in Los Angeles. The resort does not resemble the typical hotel, it looks like the very expensive rich person estate. Everything is ultra quiet and private. Like Bel-Air is the upscale area than Beverly Hills, the same feeling we had for Bel-Air hotel than some other Beverly Hills hotels. In the evening the hotel is discretely lid and also a lot of heating lamps (LA winter is like 15-23 degrees Celsius)
The lobby of Bel-Air hotel is so small , private, looks like a living room in a nice and ultra expensive house (estate), no wonder that this is preferred place for meetings for many celebrities and important local business people.
We did not use the famous Hotel Bel-Air signature oval-shaped pool as it was a bit cold outside (however the pool is heated and you can use it if you wish). The pool is playground for many famous people in the spring and summer, I think celebrities will like the ultra privacy there.
The Gardens and the Swan pond are superb, all is top notch !
We stayed in standard king bedroom with fireplace and we were more than happy with our choice. The room is large enough with all the facilities you need. The Internet in the room is $15 per 24 hours and is very fast. We had been given complimentary champagne and chocolate strawberries and a nice complimentary coffee machine. And you have in the room your own I-Pad 3 with all the controls and services you can order directly from that IPad. All the room controls are very hi-tech, you can command from the touch screen of your telephone everything from Air-conditioning to lights,
The rooms of course are cleaned twice per day (you can even pre-set with your IPad the exact time you want the room to be serviced for daily cleaning and turn down service. The Bang & Olufsen HD TV is nice and also the real fireplace we used every evening was very nice.
The Bathrooms had heated floors so that is also very nice. All in all exceptional quality including the ultra comfortable bed. As the hotel is ultra quiet ad private, you can imagine that the sleep quality was brilliant.
The hotel services were fantastic. From the bell-boys to valet parking to housekeeping everything was fast and efficient. We were joking with my wife that if you need something delivered in your room, it always takes less than a minute the stuff to be delivered. So the services are really, really good. The valet parking is $38 per day, and in LA you are dead without a car, so our valet bill was not cheap for a week. We did not have time to visit either the Spa or the Fitness studio so I cannot comment on these two.
The food in hotel is provided by the celebrity chef Wolfgang Puck and is great. We had a chance of personally meeting Mr. Puck. And he is always very friendly with his guests. We had also a nice Sunday brunch (I loved the Maryland Blue Crab Cakes) in the restaurant before heading to the Lakers game in Staples Center. The breakfast also is fantastic, my wife favorite was the healthy Egg White Frittata, I liked their "H.B.A. Eggs Benedict", but the “Blueberry-Buttermilk Pancakes” were OUT OF THIS WORLD – simply the best pancakes of my life. Wow!
THE ONLY PROBLEM
The only problem we have in the hotel was connected with our reservation, which we made via Booking.com. I use often booking.com and this is brilliant site for hotel reservations worldwide and I never have any problem booking via them. However I believe this is a problem for the Dorchester group, somehow my reservation although confirmed by Bel-Air hotel was also doubled or made by mistake with their sister Dorchester Property in LA – the Beverly Hills hotel. Since my reservation was with one prepaid first night at the time of my reservation (the reservation was initially made in September 2012) one night deposit was charged on my card from Beverly Hills hotel and not from Hotel Bel-Air. As I knew that the 2 hotels are part of same group I did not find that strange at all.
The problem is that when I checked in HBA on the 4th January – later I found that the Beverly hills’ hotel also charged my card for “no show”. When I checked out of Bel-Air – I saw that the one night deposit I paid in September 2012 was not stated in my bill (so I was paying it the first night again).
I had a conversation at check-out time with Executive Office Manager, I explained the situation and gave a copy of my card statement from September 2012. The problem was that the money were taken away by their sister hotel and how that happen was beyond me. Currently I’m are in touch with both Bel-Air hotel Executive Office Manager and the accounting department of The Beverly Hills hotel and the customer service team of booking.com (the customer service from booking.com is always great) in order to solve that issue.
The hotel is way too good to allow such a stupid mistakes to ruin his perfect reputation
I would highly recommend this hotel! I think is better also then the Beverly Hills hotel of the same group and the location in Bel-Air was perfect for us. Relatively close to all the action and good restaurants in Beverly Hills (we went to Spago, CUT, BOA Steakhouse, Mastro’s Steakhouse, BLT Steak and so on… but with ultra quiet and relaxing location with the feel that you are in remote island and not in one of the biggest cities in the world. I could not give this brilliant hotel less than 5 stars even with the mistake connected with the wrong reservation charge.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for providing a detailed and thorough review on your recent stay at Hotel Bel-Air. I am thrilled to hear how much you enjoyed your stay with us from the room, to the service, to the food, to the overall atmosphere.
Thank you for your feedback regarding the unfortunate confusion with your billing. I can assure you our team will make sure everything is worked out, and you will be satisfied with the resolution.
Please come back and visit us again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.