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“All business- great service.” 4 of 5 stars
Review of JW Marriott Hotel Los Angeles at L.A. LIVE

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JW Marriott Hotel Los Angeles at L.A. LIVE
4.0 of 5 Hotel   |   900 West Olympic Boulevard, Los Angeles, CA 90015 (Downtown)   |  
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Ranked #18 of 324 Hotels in Los Angeles
GreenLeadersSilver level
Guelph, Canada
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
“All business- great service.”
4 of 5 stars Reviewed September 19, 2013

We were there on business and happened to relax as well. Fully enjoyed the pool and gym. The area was a buzz with celeb's as the emmy's was on across at L.A Live...Room was O.K. Not much else to see in this area

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,169 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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Saint Louis, Missouri
Top Contributor
67 reviews 67 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 15, 2013

The location of this hotel is perfect for any time you need to be in the downtown area of LA. Besides being in the heart of LA Live, you can walk to many restaurants and bars. Short cab ride to the airport without the traditional LA traffic one would expect.

Pool is great, although the pool bar tends to close around 5 due to the sun ducking behind the buildings. Would have be nice for it to stay open a little later.

Room Tip: I liked my room over looking the Nokia theater.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Alexandria, Virginia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 15, 2013

I stayed at the JM Marriott LA LIVE over the Labor Day Holiday. My room was what I expected for this hotel. The staff is very professional and treated me very well. I liked Valet Parking because attendants always asked me “can I give you directions” or “do you need any help with anything”. Valet Parking was $40.00/night but I came and left JM Marriott without any additional charges each day of my stay.
The food and drink were very good but the price was high. If you want to save money there are a couple of restaurants near JW Marriott LA LIVE even a Movie Theater is a block away.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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LA, California
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed September 13, 2013

I have stayed at this hotel at least 3 times in the last four years, and have had mostly good experiences. The rooms are large, furniture and decore nice, and still has a new feel to it. Room service is good, with good service AND good food. The pool is excellent (although it could be open later) and the front desk is usually good.

Now, I usually stay over contentions, and this is why I am giving a 4 star over the last few stays. I usually book with the hotel direct, or the convention, but last year I was too late. I booked 4 people in a room with a wholesale company called Travel Bound which I have used before, and yes, mentioned all four passengers on the reservation. However, at check in, was given a room with 1 bed. We had a 2 hour fight to try to get a second bed, but were denied a second bed AND denied a second room. My husband only got a concession of free parking when he got out of the front desk the admission that the expectation of four people in a one bedded room was to have two people sleep on the floor, or EVERYONE sleep in a king. His response was "And this is a Four Star hotel, and that is your expectation?"

We went to a target and bought a blow up mattress, but I was still not happy. We got two cars comped for parking, totaling to over $70 per night in compensation, but had to have a fight about it at check out.

All in all, I would recommend that if its over a convention, book ONLY with the hotel directly!

Room Tip: Don't book with a wholesaler over a convention.
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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JWHotelManager, Manager at JW Marriott Hotel Los Angeles at L.A. LIVE, responded to this review, October 1, 2013
Thank you for taking time to share your experience at our hotel. We are happy to know you enjoyed the amenities of the property over multiple visits, and found it to have a number of positives. We are truly sorry to hear the service you recently received was substandard. Service is a core focus of the Marriott brand, and is certainly something we strive to provide in a manner that exceeds expectations. We are constantly working with staff on their service levels, and we look forward to welcoming you back and demonstrating a much better customer service experience!
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Mumbai (Bombay), India
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 11, 2013

We stayed in LA for only 2 days. The location of Marriott was excellent as it got us close to all the points of interests like Walk of Fame, Brentwood, Beverly hills sans all the touristy crowd. The touristy crowd at Marriott is rather quiet and posh if I may say.
We were very close to yard house, vicer's trade and the original pantry cafe which stand to be LA's leading food/drink outlets.
The valet service was excellent and we could park our car at $40 a night without any worry.
The rooms were as good as Marriott quality and we had no complaints what so ever.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 10, 2013

Booked for 4 nights for a conference. Service is nice, staff are very helpful, and the location is great as it's so close to LA convention center and other meeting facilities. Easy access to some decent restaurants and bars, not to mention Lakers' home court.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 9, 2013

This is the second time I've stayed in this hotel and for us its a great place to rest and relax for a night in LAX after arriving off a 15 hour flight. We checked in at about 10:30am and they were able to give us a room straight away. Its a very nice hotel with "vintage" furnishings. It also houses one of our favourite restaurants "LA Market by Kerry Simon" Its in easy walking distance to Staples and Nokia theatre as well as Downtown LA. The price per night is steep for what you get but I would visit here again

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Los Angeles at L.A. LIVE

Address: 900 West Olympic Boulevard, Los Angeles, CA 90015
Location: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 324 Hotels in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Hotel Los Angeles at L.A. LIVE 4*
Number of rooms: 877
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