I stayed here as part of a convention in January. It is the place to stay for the LA Live area. The front desk staff was very helpful with packages/messages that I had to leave form my colleagues. When I had to print something out in color at 6 AM (the business center didn't open until 8AM and I couldn't wait until then), the front desk staff helped me out.
I had a rental and opted to valet park the car when I checked in. I accidentally left my credit card in the vehicle, which I didn't realize until I was checking in. The gentleman at the front desk tried to chase down my car but the valet had already sped away. When he came back, he still allowed me to check in because I knew the last four digits of the credit card I used to guarantee the room.
I also managed three events while staying at the hotel, and the event services staff went above and beyond to make sure that my events went well. FYI -- if you have an event in their "convention" side of the hotel and need bellman to help you haul items to it, there is a $20 portage fee. Trying to find someone after 10 AM was a bit of a challenge as well.
I dined at LA Market and gLAnce restaurants. Service wasn't the best at the LA Market. I felt rushed through my meal yet ignored at the same time. However, gLAnce was much better and the staff was very knowledgeable about the menu and pairings with wine/cocktails.
The downside is the business center, which is not 24 hours. The kiosks they have outside the center are okay for surfing the web and printing out your boarding pass, but if you needed copies and the center was closed, you're out of luck. For a business traveler who has events that don't coincide with the business center hours, this became a challenge. However, the JW staff helped me out when I asked.
I'll definitely stay here again!
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