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JW Marriott Hotel Los Angeles at L.A. LIVE: Traveler Reviews

4.0 of 5
900 West Olympic Boulevard, Los Angeles, CA 90015 (Central L.A)
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JW Marriott Hotel Los Angeles at L.A. LIVE
Ranked #11 of 301 hotels in Los Angeles
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622 reviews from our community

Traveler rating
    314
    222
    59
    13
    14
See reviews for
Families
71
 
Couples
95
 
Solo
45
 
Business
341
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Williston, Vermont
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
“Friendly, convenient, comfortable”
4 of 5 stars Reviewed December 9, 2012

I spent five nights at this Marriott in December, there for business. No hotel is perfect, but this was certainly a comfortable stay, and the positive outweighed the glitches.

The positive - clean and modern decor, with warm colors. Wardrobe with full-length mirror, light, iron and ironing board, robes. All the expected amenities (mini-fridge, coffee maker, etc.). Friendly service (concierge brought an item I left in the elevator to my door, front desk took a message at an awkward moment, friendly greetings from the cleaning staff in the hallways.). The outdoor heated pool and hot tub on the fourth floor was a a real treat (and this was December). The access to and ease of printing out boarding passes was great. And the location was wonderful.

Room for improvement - using room cards in the elevators was a real pain. To go to the guest floors you had to fumble with your card, and sometimes your floor was passed before you got it in. Often the cards had to be reinserted multiple times. Even the concierge apologized for this and said that it was a known problem. At times of heavy usage, the fitness room was not always well cared for. Although the room and bathroom were very nicely cleaned, there were inconsistencies, such as forgetting to restock a stirrer for the coffee (I used the ice tongs!) or to replace the shampoo. And when I went to put a drink in the mini-fridge, I found an old drink and yogurt from a previous guest (luckily not too old!). Finally, it seems a shame that Internet access is included at cheap motels around the country but not a higher end hotel like this. Another gripe - no place to hang your towels next to the sink and tub (only two hooks, on the other side of the room.) They ask you to hang towels as an eco-measure, but don't give you space to do so.

Overall, a good stay.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by Bromelia for Los Angeles
Ask Bromelia about JW Marriott Hotel Los Angeles at L.A. LIVE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
“Great hotel considering you are in downtown LA”
4 of 5 stars Reviewed December 8, 2012

The JW Marriott is a new hotel in downtown LA. It's in a nice renovated area of the downtown right next to The Staples center. There are a lot of walking areas and restaurants around the hotel. Good hotel to stay if you see a show at the Nokia theater which is literally 30 second walk from the hotel.
We used the Ritz Carlton spa associated with the hotel, which was nice, maybe a bit too modern decor, only problem, it did not have a jacuzzi in it, had to go to the rooftop pool area on a different floor to use a jacuzzi. The pool area was actually very cool and relaxing.
My only problem with the hotel was with the valet only parking. You have to pick your car on a different floor. If I have to pay 40 dollars to park I expect to be pampered, not be inconvenienced to get the car on a different area and take a different elevator. If I do all that work, might as well park the car myself.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dnadler about JW Marriott Hotel Los Angeles at L.A. LIVE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellicott City, Maryland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Pure Decadence”
5 of 5 stars Reviewed December 6, 2012

My husband, two teenage daughters, and I were treated to a life of luxury when we stayed at this JW. We were upgraded to the Vice Presidential Suite while using Marriott points to "pay" for our stay and never wanted to leave our room: Two entrances(with doorbells!), one large foyer, a master bedroom, living room with sofa bed, dining room, kitchen, 1-1/2 bath, 2 large flat screen tvs, one small tv embedded into the master bath's mirror! Service was amazing! We were only there for 3 days/2 nights, but we would go back in a minute. Dining is all within walking distance. It overlooks the Nokia Theater and Staples Center.

Room Tip: We overlooked the Staples Center, Nokia Theater, and pool area and were treated to light displays in...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask linawil about JW Marriott Hotel Los Angeles at L.A. LIVE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
1 helpful vote 1 helpful vote
“Loved the hotel but customer service was horrible”
3 of 5 stars Reviewed December 5, 2012

I was up there for the LA marathon in October. In my rush to checkout after the race I left several items in the bathroom. I called lost and found as soon as I got home and left a message with my room number and what was left behind. The following day I got a call telling me that "no items matching your description were found in that room." It sound like housekeeping just tossed the items in the garbage (an electric toothbrush, case and canvas toiletry bag) .

I called two days later to speak to a manager. She promised she would double check with lost and found and would call me right back "after a meeting". I waited two days and heard nothing. I called one more time and spoke to another manager on duty. He promised to also do a quick check and would call me. I never heard back.

I understand that it's 100% on me for leaving the items behind but the lack of follow through by the staff was pretty pathetic.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Jim H about JW Marriott Hotel Los Angeles at L.A. LIVE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“L.A Lively”
4 of 5 stars Reviewed December 4, 2012

We had a great stay here. My partner was here for a three day conference and I was a little concerned it would be a corporate / clinical hotel (as I was on my own during the day) but I needed have. This hotel was superb - and considering its enormity was incredibly welcoming and had such a great atmosphere. Every member of staff I encountered from the front desk, the coffee shop first thing in the morning to the poolside bar in the afternoon were incredibly attentive and friendly. The room itself was spacious, clean and the views over LA Live are pretty impressive at night.
The pool was a good size with comfortable loungers and chairs, poolside waiting staff and live music.
The hotel is surrounded by many restaurants, but if none of those take your fancy, the room service at the hotel was very good. The hotel is also just a few minutes from a cinema and based next door to the Staples centre.

We would definitely stay here again.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by Izzy31 for Los Angeles
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Los Angeles at L.A. LIVE

Address: 900 West Olympic Boulevard, Los Angeles, CA 90015
Phone Number:
Region: United States > California > Los Angeles > Central L.A , Downtown
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #11 of 301 hotels in Los Angeles
Price Range: $$$
Hotel Class:4 star (4*)
Reservation Options:
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