I received 12 gift certificates to this place and been visiting there occasionally. The facility, although not a glowing place, is excellent and I really do not have any negative things to say about the place. However, an experience tonight changed my thought of the place. Last time I visited there, I had to leave unexpectedly and did not get to use my already issued "yellow" ticket. The front person said just bring it back for the next time. Tonight, after a long day, I stopped by there an hour prior to its closing to use that unused ticket. A different person at the front desk who said he was the manager refused to accept the unused "yellow" ticket stating once issued its no good and/or I should have gotten a replacement before I left last time, etc. The point is that the manager refused to believe me as a customer who is speaking the truth and he was only interested in explaining "the company policy" to me. In all, it made me feel as if I was a dishonest person and I am lying about it. Although, I had another ticket that I could have used, I felt very disappointed and left the place. This is just my experience and only one incident, but I feel I want to write about it in hopes that the owner or "the manager" would read this and understand that its just plain wrong to make a customer feel bad regardless who is at fault. I will never go back to the place again.
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