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“Nice Courtyard” 4 of 5 stars
Review of Courtyard by Marriott Palo Alto Los Altos

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Courtyard by Marriott Palo Alto Los Altos
3.0 of 5 Hotel   |   4320 El Camino Real, Los Altos, CA 94022   |  
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Free Parking
Ranked #2 of 2 Hotels in Los Altos
N. California
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Nice Courtyard”
4 of 5 stars Reviewed November 1, 2012

We stay here several times a year when visiting family and friends in the area. It is about what you would excpect from a Courtyard. Rooms are clean and recently updated, the location is convenient to freeways and major roads. They have a nice patio area with firepits.

On our last visit the fan in our bathroom did not work, despite several calls to the front desk and maintenance it was never fixed. If I had not stayed here previously, I would have rated service as "poor". However, I left my cell phone charger in the room and they fed ex'd it to me right away, and over all the customer service is very good...

This is a good solid choice on weekends when the rates are lower, but during the week I cant see paying $250-290.

Room Tip: Request a courtyard view. Rooms overlooking the pool area can be noisy during the summer
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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165 reviews from our community

Traveler rating
    48
    82
    26
    6
    3
See reviews for
43
13
13
79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Senior Contributor
48 reviews 48 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 26, 2012

This is a very nice Courtyard. I felt that it was a couple of steps up from what I expect at the brand. It's got the standard Courtyard layout but the furniture and fittings were much nicer than usual. Free underground parking and wifi.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2012

We always stay at this hotel when we visit family. This hotel offers so many extras that I have never seen in ANY other hotel, and we are used to staying at very nice places. They have popcorn and house made donuts that the kids always enjoy and evening free hot appetizers. Free coffee in the lobby in the mornings and a small lobby bar in the evenings. The breakfasts are always enjoyed as well as a small snack bar. The lobby is very comfortable with a piano and a fireplace with plenty of seating and this flows out into outdoor patio couches with a fire pit as well. The pool and hot tubs are enjoyed by all and are always clean. The rooms are big and spotless and the beds are so comfortable. Something about this hotel feels like home and the level of customer service is outstanding.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pittsburgh PA
Top Contributor
72 reviews 72 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 15, 2012

We stayed here 3 nights for Silicon Valley Code Camp. The room - 2 queen size beds - was fine. The beds were comfortable, but not amazing. The shower was pretty good. The dressing area/sink was a little small, but workable. The breakfast was expensive and average. The underground parking was nice to have. The location was pretty convenient for what we needed, even though there weren't really any restaurants within walking distance.

Judging by those experiences alone, I'd go with 3 stars.

But the outdoor courtyard, with the fire pits and chaise lounges, was an awesome place to spend a chilly Northern California night. Especially curled up with a glass of wine and a Kindle after a long flight. And the bar in the lobby, complete with wine, player piano, free appetizers and a couple of nice TVs, was also very good.

So I'm adding a star for those amenities. If they're not your thing, and you just need a place to crash, you might be able to do better (I'm honestly not sure... the price we paid was pretty reasonable for Silicon Valley).

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Northern California
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 28, 2012

I have stayed in this Courtyard for two nights a year for several years as I consider it the best value close to Stanford Hospital.
- I can not imagine how the staff could be any better.
- The lobby is elegant and includes a grand piano guests are allowed to play. There are usually some kind of free (usually simple) nibbles
- Parking has always been available.
- The free Business Center contains a long row of computers and they work well.
- Wifi is free and works reasonably well.

Room Tip: Anything opening onto the the beautiful courtyard.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tampa, Florida
Top Contributor
213 reviews 213 reviews
31 hotel reviews
Reviews in 62 cities Reviews in 62 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed September 24, 2012

My experience matches others. Expensive for what you get but nice and nothing was wrong. Staff was friendly and helpful. Wi-Fi was included and worked fairly well but was slow at times for vpn based email etc. Watch out. The breakfast appears to be free/included until you get the bill for around $15 per person. We got our bill after we ate. Underground parking is nice. Room was clean and a good size. One small problem with TV but they sent maintenance up right away and they fixed it quickly. About 20 minutes from SJC.

Room Tip: Free drink Mon -Thursday with coupon
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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California
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 18, 2012

Stayed here overnight to attend a sports tournament;read all of the other positive reviews and found it all to be true! The hotel is currently doing some sort of remodeling on the outside, but the inside is a first class act.
We arrived late at night, and were lucky to find a Whole Foods market just down the street.The ice maker made plenty of ice, which doesn't always happen in a hotel that is full of sporting families.
The refrig in the room is inside a cabinet,which was handy.would definitely stay there again!

Room Tip: We stayed in an ADA accessible room on the first floor because that was all that was available and i...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Palo Alto Los Altos

Address: 4320 El Camino Real, Los Altos, CA 94022
Location: United States > California > Los Altos
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Los Altos
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Palo Alto Los Altos 3*
Number of rooms: 190
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Also Known As:
Courtyard By Marriott Palo Alto Los Altos Hotel Los Altos
Courtyard Los Altos
Los Altos Courtyard
Los Altos Marriott

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