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“Excellent location and price” 4 of 5 stars
Review of Residence Inn Palo Alto Los Altos

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Residence Inn Palo Alto Los Altos
4460 El Camino Real, Los Altos, CA 94022   |  
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Ranked #3 of 3 Hotels in Los Altos
Certificate of Excellence
Washington, DC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent location and price”
4 of 5 stars Reviewed October 13, 2012

We stayed here for four nights to attend the Stanford reunion. Our favorite things were: great breakfast choices, spacious rooms, free wireless throughout the hotel, convenient drive to both Palo Alto and San Jose, covered parking, and pleasant decor. (there is even a gas grill if you want to cook outside) The first room we checked into had a leak in the shower (coming from the overhead room), so they switched us another room the first day and went out of their way to check the quality of our new location, leaving us a note and mini bottle of wine. We would stay here again! The manager shared with us that the property is getting a full renovation sometime in 2013, so expect future upgrades.

Usually this chain is a "category 3" hotel in the Marriott rewards system - this location is "category 5" because of its desirable site, which costs more points to redeem for a night.

Room Tip: The third (top) floor rooms had small balconies, just enough to step onto.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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115 reviews from our community

Traveler rating
    46
    56
    9
    2
    2
See reviews for
27
17
10
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
San Diego
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed September 30, 2012

plenty of good reviews on the site, but skip room 245 as the room had a strong musty smell and the bed and fold out sofa were difficult to sleep on. Expected more from Marriott. breakfast was ok and check in was quick however

Room Tip: Skip room 245
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  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 29, 2012

Stayed here while attending the Jason Aldean concert at Shoreline. The hotel is great other than it is missing the Marriott bedding that I have learned to look forward to in Marriott hotels. The bed was very firm. If staying here for a concert at Shoreline and are planning on taking a cab I would recommend having the front desk call a cab about two hours prior to the concert as the cab companies get pretty backed up. As for the hotel the room was great, the breakfast was awesome, the staff was very helpful. Once they upgrade the bedding (end of the year) this will be a great hotel.

Room Tip: One bedroom suites are great
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 6, 2012

This hotel was recommended to me by a social worker at the nearby children's hospital as an alternative to the Ronald McDonald House. Medical reasons keep us in the area for several months, and I have had a room here for about 6 weeks now. I immediately liked this hotel because I was greeted by friendly and helpful staff, and I was even shown an empty room to see if it would suit my needs.
There are a ton of conveniences to point out:
*The hotel has hot free breakfast every morning.
*They offer "social hour" meals from Monday-Thursday with wine and beer included (almost unheard of).
* The hotel is close to everything in the valley.
*The kitchenette is fully equipped with dinnerware, utensils, and even a dishwasher. The fridge has an ice-maker, so you don't need to venture outside of your room for ice. The staff even replenish the paper towels, the dish-washing detergent (for the dishwasher!), and I love that they even have little recycle bins under the sink. The housekeepers will even put your dishes in the dishwasher and run it for you.
* The buildings are secure and the area is safe.
* The work out room and pool are also great.
*There is a cute little store in the lobby where you can purchase snacks, drinks and ice cream. You can charge it to your room.
* The thing I thought was the most convenient is that the hotel offers a shopping service FOR FREE! You write items that you need on your shopping list, drop it off at the desk, and the items will be delivered and charged to your room. What a great service!
*Lastly, I would like to acknowledge that the caring staff have gone out of their way to make sure my family is taken care of while staying with them. I highly recommend this hotel to anyone who doesn't have a lot of time to think about all of the little stuff. Here, I can concentrate on the big stuff more easily.

Room Tip: Our room is on the third floor and we haven't had any problems with noise or other annoyances. I...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Wildwood, New Jersey
Level Contributor
349 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
4 of 5 stars Reviewed September 1, 2012

Large room with great kitchenette and work area (see photos). Pros: helpful staff, free breakfast with standard selection, free happy hour food (eg, chicken wings), free parking (including in underground garage), free internet, outdoor pool, great location close to lots of restaurants. Cons: pool was small. Overall, great place to stay.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phoenix, az
Level Contributor
56 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed August 21, 2012

Booked three nights in June. The room and bathroom were clean, linens fresh , had daily service and breakfast was adequate. Parking was free and they actually had an underground garage. The terrible issue was being double charged for my already prepaid booking. The staff checking people out should be competent enough to check the records. After having to call five times about the refund, the three nights were refunded but there was a $40 service charge that they could not explain and did not refund. I just totally gave up after a week of trying and not getting a call back. I like the Marriott hotel setup and attention to comfort, but this is my third time dealing with staff issues (in Costa Rica and New York city). For the price, there are other competitive hotels.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
115 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed August 11, 2012

Great Hotel.
Nice quiet spacious rooms... mine had a fireplace which was nice... but too hot to use it....
>>>>>>>>>>>>>>>>
Fast friendly customer service........
Didn't use facilities so this is about all ...
Nice ... great sleep......

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Palo Alto Los Altos

Address: 4460 El Camino Real, Los Altos, CA 94022
Location: United States > California > Los Altos
Amenities:
Business Center with Internet Access Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Los Altos
Price Range (Based on Average Rates): $$
Number of rooms: 156
Reservation Options:
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Also Known As:
Residence Inn Palo Alto Los Altos Hotel Los Altos
Residence Inn Los Altos
Los Altos Residence Inn

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